SAĞLIK SEKTÖRÜ ÇALIŞANLARINDA İŞ YÜKÜ, İŞ TATMİNİ VE TÜKENMİŞLİK DURUMUNUN İNCELENMESİ

Yıl 2022, Cilt: 20 Sayı: 1, 431 - 463, 22.03.2022

Muhammet Atalay , Yasin Çakırel

https://doi.org/10.11611/yead.1062781

Cited By: 4

Öz

COVID-19 salgınının başından itibaren hastanelerin ve çalışanlarının yoğunluğu artmıştır. Bu araştırma sağlık çalışanlarının iş yükü, iş tatmini ve tükenmişlik durumlarının ve aralarındaki ilişkilerin birlikte incelendiği bir çalışmadır. Bu amaçla kamu hastanelerindeki 202 sağlık çalışanına yönelik anket uygulanmıştır. Elde edilen bulgulara göre, iş yükü ile tükenmişlik arasında orta düzeyde aynı yönde; iş yükü ile iş tatmini arasında ortaya yakın düzeyde zıt yönde, tükenmişlik ile iş tatmini arasında ise orta düzeyde zıt yönde anlamlı ilişki bulunmaktadır. Öte yandan iş tatmininin, iş yükünün tükenmişliğin alt boyutu olan kişisel başarıda düşme hissine olan etkisinde tam aracılık; duygusal tükenmeye ve duyarsızlaşmaya olan etkisinde ise kısmi aracılık rolü üstlendiği bulunmuştur. Ayrıca bulgular, COVID-19 ile ilgili bölümlerde görev yapan çalışanlarda iş yükü, tükenmişlik, duygusal tükenme ve duyarsızlaşma düzeylerinin daha yüksek; iş tatmini ve içsel tatmin düzeylerinin ise daha düşük olduğunu göstermektedir. Sonuçlar, sağlık çalışanlarının salgın nedeniyle doğal olarak artan iş yükünün etkisiyle işte tatmin durumlarının azaldığını, bunun da artan tükenmişliğe neden olduğunu ortaya koymaktadır.

Anahtar Kelimeler

İş Yükü, Tükenmişlik, İş Tatmini, Aracılık Etkisi, Regresyon, Fark Testleri, Sağlık Çalışanları, COVID-19

Destekleyen Kurum

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Proje Numarası

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Teşekkür

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RESEARCH ON WORKLOAD, JOB SATISFACTION AND BURNOUT STATUS AMONG HEALTH CARE STAFF

Öz

Since the beginning of COVID-19 pandemic, the workload of hospitals and their staff has increased. This research is a study in which the workload, job satisfaction and burnout status of health employees and the relationship among them are examined together. For this purpose, a survey has been applied to 202 health care staff working in public hospitals. According to the findings, there is a moderately same direction between workload and burnout; and a moderately opposite relationship between workload and job satisfaction, and a moderately opposite relationship between burnout and job satisfaction. On the other hand, full mediation was found in the effect of job satisfaction on the feeling of decreasing in personal achievement, which is the sub-dimension of burnout; and it was found that it played a partial mediating role in the effect of emotional exhaustion and depersonalization. Besides, the findings indicate that employees working in COVID-19 related departments have higher levels of workload, burnout, emotional exhaustion and depersonalization and also shows that job satisfaction and internal satisfaction levels are lower. The results depicts that the job satisfaction of health workers decreased due to the naturally increased workload because of the pandemic, which causes increased burnout.

Anahtar Kelimeler

Workload, Burnout, Job Satisfaction, Mediation Effect, Regression, Difference Tests, Health Care Staff, COVID-19

Proje Numarası

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Kaynakça

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