The Impact of Workplace Incivility on Withdrawal Behaviors: The Mediating Role of Exhaustion and The Moderating Role of Personal

Öz

In this study, whether emotional exhaustion has a mediating effect on workplace incivility-withdrawal relationship was examined; and the moderating role of employees’ personal beliefs in a just world on workplace incivility-emotional exhaustion-withdrawal relationship was tested. Field study was conducted on 355 non-manager employees working in administrative units of manufacturing firms. Obtained data was analyzed by conducting reliability, factor, correlation and regression analyses. Study findings demonstrated that supervisor and coworker incivility affect both emotional exhaustion and withdrawal positively and the positive effect of coworker incivility was stronger. In addition, the mediating effect of emotional exhaustion on supervisor and coworker incivility-withdrawal relationship was found to be significant. Moreover, for employees whose personal beliefs in a just world is low, it was found that perceived supervisor and coworker incivility have a stronger positive effect on emotional exhaustion; and as personal belief in a just world increases from low to high, the indirect effect of both supervisor and coworker incivility on withdrawal (via emotional exhaustion) decreases. Key Words: Workplace Incivility, Exhaustion, Withdrawal Behavior, Belief in a Just World JEL Classification: M10, M12, M19

Anahtar Kelimeler

• Workplace Incivility
• Exhaustion
• Withdrawal Behavior
• Belief in a Just World

İşyeri Nezaketsizliğinin Geri Çekilme Davranışlarına Etkisi: Tükenmişliğin Aracı, Kişisel Adil Dünya İnancının Düzenleyici Rolü

Öz

Bu çalışmada, algılanan işyeri nezaketsizliğinin, duygusal tükenmişlik aracılığıyla çalışanlarda geri çekilme davranışlarını tetikleyip tetiklemediği incelenmiş; çalışanların kişisel adil dünya inançlarının algılanan işyeri nezaketsizliği-duygusal tükenmişlik- geri çekilme davranışları ilişkisinde düzenleyici bir rol oynayıp oynamadığı test edilmiştir. Saha araştırması, imalat işletmelerinde idari birimlerde çalışmakta olan ve yönetici kadrosunda olmayan 355 personel üzerinde yürütülmüştür. Elde edilen veriler, güvenilirlik, faktör, korelasyon ve regresyon analizleri yapılarak incelenmiştir. Araştırma sonuçları, çalışanların işyerinde algıladıkları yönetici ve iş arkadaşları nezaketsizliği arttıkça, duygusal tükenmişlik ve geri çekilme davranışlarının arttığını ve iş arkadaşları nezaketsizliğinin, yönetici nezaketsizliğine kıyasla hem duygusal tükenmişlik hem de geri çekilme davranışlarını daha fazla pozitif yönde etkilediğini göstermiştir. Bunun yanı sıra, duygusal tükenmişliğin, yönetici ve iş arkadaşları nezaketsizliği-geri çekilme ilişkisinde aracılık etkisine sahip olduğu tespit edilmiştir. Ayrıca, çalışanların yüksek düzeyde kişisel adil dünya inancına sahip olması halinde, daha az duygusal tükenmişlik yaşadıkları böylelikle de daha az geri çekilme davranışları sergiledikleri belirlenmiştir. Kişisel adil dünya inancı düşük olan çalışanlarda ise; duygusal tükenmişlik ve geri çekilme davranışlarının daha yüksek olduğu görülmüştür. Anahtar Kelimeler: İşyeri Nezaketsizliği, Tükenmişlik, Geri Çekilme, Adil Dünya İnancı JEL Sınıflandırması: M10, M12, M19

Anahtar Kelimeler

• İşyeri Nezaketsizliği
• Tükenmişlik
• Geri Çekilme
• Adil Dünya İnancı

Kaynakça

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