İnovasyon Faaliyetlerinde Kullanıcının Yeri Ve Çevrimiçi Kullanıcı İnovasyon Araçları

Yıl 2016, Cilt: 23 Sayı: 1, 35 - 56, 15.04.2016

Burcu İlter Banu Atrek İlayda İpek

https://doi.org/10.18657/yecbu.85726

Cited By: 3

Öz

Ekonominin birçok alanında, hem kullanıcı temelli inovasyonun hem de açık inovasyonun, geleneksel olarak firmaların kendi bünyelerinde gerçekleştirdikleri inovasyon faaliyetleri ile rekabet ettiğini ve onun yerini alabileceğini gösteren örnekler giderek artmaktadır. Bu durum göz önüne alındığında, kullanıcıların inovasyon sürecine dahil edilmesinin önemi anlaşılmaktadır. Bu süreçte, geleneksel araçların yanı sıra, çevrimiçi araçların da şirketler tarafından sıklıkla kullanıldığı görülmektedir. Ülkemizde yapılmış olan çalışma sayısının yetersiz olması ve konunun inovasyon çalışmalarının geleceği açısından önem taşıdığının düşünülmesi sebebiyle bu çalışmada, çevrimiçi kullanıcı inovasyon araçları hakkında detaylı bir literatür araştırmasına yer verilmiş ve Fortune ilk 500 Türkiye listesinde yer alan şirketlerin, kullanıcılarını inovasyon süreçlerine dahil ederken söz konusu araçları ne ölçüde kullandıkları belirlenmiştir. Bulgular, kullanıcılardan daha çok ürün fikri geliştirme aşamasında faydalanıldığını, şikayet kutuları, pazar istihbarat hizmetleri ve dilek öneri kutularının, firmalar tarafından en çok kullanılan çevrimiçi araçlar olduğunu ve çevrimiçi şikayet kutusu ve inovasyon araç takımları kullanımının sektörler arasında farklılık gösterdiği göstermektedir. Bu çalışmanın ülkemizde çevrimiçi kullanıcı inovasyon araçlarına yönelik farkındalığı arttırması beklenmektedir.

Anahtar Kelimeler

Kullanıcı temelli inovasyon, çevrimiçi inovasyon araçları, inovasyon, açık inovasyon

Kaynakça

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