The Relationship Between Mobbing and Organisational Commitment Among Travel Agency Employees
Abstract
This study investigates the relationship between workplace mobbing and organisational commitment among travel agency employees in Türkiye, focusing on the post-pandemic service context. Designed as a cross-sectional and descriptive survey study, data were collected from 246 participants using an online, self-report questionnaire that included the Leymann Psychological Terror Scale and the Meyer and Allen Organisational Commitment Scale. Descriptive statistics, Spearman’s correlation, and multiple regression analyses were performed. The findings revealed that mobbing levels were moderate, while organisational commitment scores varied across their sub-dimensions, with affective commitment being the highest. Significant negative correlations were found between mobbing and both affective and normative commitment (p < .001), while continuance commitment showed a weak positive association. Regression analysis demonstrated that affective and normative commitment significantly predicted perceptions of mobbing. No significant differences in mobbing scores were found across most demographic variables, except for gender. These results suggest that hostile workplace interactions diminish employees’ emotional and moral attachment to their organisations, raising concerns for staff retention and organisational resilience in the travel sector. The study highlights the need for anti-mobbing policies and supportive leadership to enhance employee well-being and loyalty in tourism services.
Keywords
Tourism, Workplace Mobbing, Organisational Commitment, Travel Agencies.
Supporting Institution
Ethical Statement
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