Volkan Genc is an associate professor at the School of Tourism and Hotel Management at Batman University. He graduated with a Ph.D. in Tourism Management from Eskisehir Anadolu University in Turkey. He has published some articles in prestigious journals such as International Journal of Contemporary Hospitality Management. He continues to work on emotional and social competence, emotional labor, aesthetic labor, and the role of employee’s emotions in resistance to change. He
has also served as a reviewer in international tourism and hospitality journals.