The Impact of Interpersonal Strain at Work on Organizational Memory: An Empirical Study

Abstract

The aim of study was to examine the impact of the interpersonal strain at work on organizational memory. In addition, it aimed to make suggestions based on results. For analysis of the proposed theoretical model, 128 teachers, employed in schools in Arhavi, were sampled and the data were gathered by means of a questionnaire. The data was analyzed with the SPSS 25.0 software by conducting Pearson correlation and simple linear regression analyzes and presented in tables. The results revealed that the interpersonal strain at work has a negative and significant impact on organizational memory. The study concluded that managers should pay attention to prevent interpersonal strain at work in order to develop organizational memory.

Keywords

• Interpersonal strain
• Organizational memory
• Learning
• Knowledge sharing

Kişilerarası Gerilimin Örgütsel Hafıza Üzerindeki Etkisi: Bir Alan Araştırması

Öz

Çalışmanın amacı, işte kişilerarası gerilimin örgütsel hafıza üzerindeki etkisini incelemektir. Ayrıca, sonuçlara dayalı olarak önerilerde bulunmak da amaçlanmıştır. Konu edinilen teorik modelin analizi için Arhavi'deki okullarda çalışan 128 öğretmen örneklem olarak belirlenmiş ve veriler bir anket aracılığıyla toplanmıştır. Veriler SPSS 25.0 programıyla Pearson korelasyon ve basit doğrusal regresyon testleri uygulanarak analiz edilmiş ve tablolar halinde sunulmuştur. Sonuçlar, kişilerarası gerilimin örgütsel hafıza üzerinde olumsuz ve anlamlı bir etkisi olduğunu ortaya çıkarmıştır. Çalışma sonucunda, yöneticilerin örgütsel hafızayı geliştirmek için işte kişilerarası gerilimi önlemeye dikkat etmesi gerektiği anlaşılmıştır.

Anahtar Kelimeler

• Kişilerarası gerilim
• Örgütsel hafıza
• Öğrenme
• Bilgi paylaşımı

Kaynakça

1. Anand, V., Manz, C. C. & Glick, W. H. (1998). An organizational memory approach to information management. The Academy of Management Review, 23(4), 796-809. https://doi.org/10.2307/259063
2. Abraham, R. (1998). Emotional dissonance in organizations: antecedents, consequences and moderators. Genetic, Social, and General Psychology Monographs,124, 229–246.
3. Bencsik, A., Löre, V. & Marosi, I. (2009). From individual memory to organizational memory (intelligence of organizations). International Scholarly and Scientific Research & Innovation 3(8), 1699-1704.
4. Borgogni, L., Armandi, F., Amaducci, M. & Consiglio, C. (2007). Integrazione alla misura del Job Burnout: la scala di Sovraccarico Relazionale. Giornale Italiano di Psicologia, 3, 699-711. https://doi.org/10.1421/25225
5. Borgogni, L., Consiglio, C., Alessandri, G. & Schaufeli, W. B. (2012). Don't throw the baby out with the bathwater! Interpersonal strain at work and burnout. European Journal of Work and Organizational Psychology, 21(6), 875-898, https://doi.org/10.1080/1359432X.2011.598653.
6. Camisón, C. & Villar-López, A. (2011). Non-technical innovation: Organizational memory and learning capabilities as antecedent factors with effects on sustained competitive advantage. Industrial Marketing Management, 40(8), 1294-1304. https://doi.org/10.1016/j.indmarman.2011.10.001
7. Caughlin, J. P. & Huston, T. L. (2002). A contextual analysis of the association between demand/withdraw and marital satisfaction. Personal Relationships, 9(1), 95-119. https://doi.org/10.1111/1475-6811.00007
8. Conklin, J. (2001). Designing organizational memory: Preserving intellectual assets in a knowledge economy. In Institute, C. (ed.), Designing organizational memory (pp. 2-41). Los Angeles, CA.: CogNexus Institute.

9. Consiglio, C. (2014). Interpersonal strain at work: A new burnout facet relevant for the health of hospital staff. Burnout Research, 1(2), 69-75. https://doi.org/10.1016/j.burn.2014.07.002.
10. Ebbers, J. J. & Wijnberg, N. W. (2009). Organizational memory: From expectations memory to procedural memory. British Journal of Management, 20, 478–490. https://doi.org/10.1111/j.1467-8551.2008.00603.x
11. Eldridge, K. A. & Christensen, A. (2002). Demand–withdraw communication during couple conflict: A review and analysis. In P. Noller & J. A. Feeney (Eds.), Understanding marriage: Developments in the study of couple interaction (ss. 289–322). Cambridge University Press.
12. Field, A. (2009). Discovering Statistics Using SPSS. Third edition. SAGE Publications.
13. Hedberg, B. (1981). How Organizations learn and unlearn. In Nystrom, P., Starbuck, W. (Eds.), Handbook of organizational design: Adapting organisations to their environment (pp. 1-27), Oxford: Oxford University Press.
14. Hanvanich, S., Sivakumar, K. & Hult, G. T. M. (2006). The relationship of learning and memory with organizational performance: The moderating role of turbulence. Journal of the Academy of Marketing Science, 34(4), 600-612. https://doi.org/10.1177/0092070306287327
15. Hochschild, A. R. (2012). The managed heart: Commercialization of human feeling. University of California Press.
16. Hult, G. T. M. & Ferrell, O. C. (1997). Global organizational learning capacity in purchasing: Construct and measurement. Journal of Business Research, 40(2), 97-111. https://doi.org/10.1016/S0148-2963(96)00232-9.
17. Jackson, P. (2010). From function to use. In Jackson, P. (Ed.), Web 2.0 Knowledge Technologies and the Enterprise (pp. 155-196), Chandos Publishing. https://doi.org/10.1016/B978-1-84334-537-4.50006-5.
18. Jasimuddin, S. M., Connell, N. A. D. & Klein, J. (2009). Understanding organizational memory. In Schwartz, D. & Te’eni, D. (Eds.), Encyclopedia of Knowledge Management (pp. 1536-1545). IGI Global., https://doi.org/10.4018/9781599049335.ch014 Jennex, M. E. & Olfman, L. (2004). Organizational memory. In Holsapple, C.W. (Ed.), Handbook on knowledge management 1. International handbooks on information systems (pp 207-234). Springer. https://doi.org/10.1007/978-3-540-24746-3_11.
19. Jerez-Gómez, P., Céspedes-Lorente, J. & Valle-Cabrera, R. (2005). Organizational learning capability: A proposal of measurement. Journal of Business Research, 58(6), 715-725. https://doi.org/10.1016/j.jbusres.2003.11.002.
20. Jones III, D.M. G. E. (2017) Knowledge sharing and technological innovation: The effectiveness of trust, training, and good communication, Cogent Business & Management, 4(1), 1387958. https://doi.org/10.1080/23311975.2017.1387958.
21. Leiter, M. P. & Maslach, C. (2016). Latent burnout profiles: A new approach to understanding the burnout experience. Burnout Research 3(4) 89–100. https://doi.org/10.1016/j.burn.2016.09.001
22. Mäkelä, K. & Brewster, C. (2009). Interunit interaction contexts, interpersonal social capital, and the differing levels of knowledge sharing. Human Resource Management, 48(4), 591-613. https://doi.org/10.1002/hrm.20300
23. Maslach, C., Schaufeli, W. B. & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52, 397–422.
24. Mei, Y. M., Lee, S. T. & Al-Hawamdeh, S. (2004). Formulating a Communication Strategy for Effective Knowledge Sharing. Journal of Information Science, 30(1), 12–22. https://doi.org/10.1177/0165551504041674
25. Moorman, C. & Miner, A. S. (1997). The impact of organizational memory on new product performance and creativity. Journal of Marketing Research, 34(1), pp. 91-106. https://doi.org/10.1177/002224379703400108
26. Nunnally, J.C. (1978). Psychometric Theory. McGraw-Hill.
27. Olusa, A. O. & Afolabi, O. A. (2017). Job demand and job involvement among employees in construction and manufacturing industries: Mediating role of occupational burnout. International Journal of Applied Psychology, 7(1), 19-28. https://doi.org/10.5923/j.ijap.20170701.03
28. Read, E. & Read, A. (2018). Harnessing the power of positive social capital at work to combat workplace aggression. In Burke, R. J., Cooper, C. L. (Eds.), Violence and Abuse In and Around Organisations (pp. 458-482), Routledge.
29. Rensburg, J. van M.S. (2014). Using organisational memory in evaluations’. African Evaluation Journal 2(1), Art. #75, 9 pages. http://dx.doi.org/10.4102/aej.v2i1.75
30. Rutter, D. R. & Fielding, P. J. (1988). Sources of occupational stress: an examination of British prison officers. Work and Stress, 2, 291–299. https://doi.org/10.1080/02678378808257490.
31. Robinson, N. P. & Ensign, P. C. (2009). Effective stakeholder knowledge sharing for effective organizational memory. In Girard, J. P. (Ed.), Building organizational memories: Will you know what you knew? (pp. 30-43), New York: IGI Publishing. https://doi.org/10.4018/978-1-59904-540-5.ch003
32. Salanova, M. & Schaufeli, W. B. (2000). Exposure to technology and its relationship to burnout. Behavior and Information Technology, 19, 385–392.
33. Senge, P. M. (2006). The fifth discipline: The Art & Practice of the learning organization. Revised & Updated edition. Doubleday.
34. Sharma, S. (1996). Applied Multivariate Techniques. John Wiley and Sons Inc.
35. Te’eni, D. (2011). Knowledge for communicating knowledge. In Schwartz, D., Te’eni, D. (Eds.), Encyclopedia of Knowledge Management, (pp. 560-569), London: IGI Global. https://doi.org/10.4018/978-1-59904-931-1.ch054
36. Tsai, H.M.-T. (2008). "The influences of organizational memory and market information processes on product innovation," 2008 4th IEEE International Conference on Management of Innovation and Technology, Bangkok, pp. 397-401, https://doi.org/10.1109/ICMIT.2008.4654397.
37. Uğurlu, Ö. Y. (2011). Örgütsel öğrenme yeteneğinin ürün yeniliği performansına etkisi: üretim işletmelerinde bir araştırma (Yayımlanmamış doktora tezi). Afyon Kocatepe Üniversitesi, Sosyal Bilimler Enstitüsü, Afyonkarahisar.
38. Walsh, J. P. & Ungson, G. R. (1991). Organizational memory. The Academy of Management Review, 16(1), 57–91. https://doi.org/10.2307/258607
39. Vrîncianu, M., Anica-Popa, L. & Anica-Popa, I. (2009). Organizational Memory: an Approach from Knowledge Management and Quality Management of Organizational Learning Perspectives. The Amfiteatru Economic Journal, 11(26), 473-481.
40. Zapf, D. (2002). Emotion work and psychological well-being: A review of the literature and some conceptual considerations. Human Resource Management Review, 12, 237–268. https://doi.org/10.1016/S1053-4822(02)00048-7
41. Zapf, D. & Holz, M. (2006). On the positive and negative effects of emotion workin organizations. European Journal of Work & Organizational Psychology, 15(1), 1–28. https://doi.org/10.1080/1