The Mediating Role of Self-Efficacy in the Effect of Intelligence Types on Job Performance

Yıl 2025, Cilt: 27 Sayı: 2, 713 - 742, 18.08.2025

Hüseyin Şen , Enver Aydoğan

https://doi.org/10.26745/ahbvuibfd.1658187

Öz

This study aims to investigate the mediating role of self-efficacy in the effect of cultural intelligence, emotional intelligence, and social intelligence on job performance. The research data were collected from a sample of 446 individuals working in a public institution with staff throughout Turkey and abroad. The analysis and hypothesis tests were conducted using IBM SPSS 27 and SmartPLS 4 software. The Partial Least Squares – Structural Equation Modeling (PLS-SEM) method was employed to assess the hypotheses. The findings indicate that cultural intelligence, emotional intelligence, and social intelligence positively influence self-efficacy. Furthermore, cultural intelligence and emotional intelligence, along with self-efficacy, have a positive impact on job performance; however, social intelligence is not significantly related to job performance. The study concludes that self-efficacy has a mediating role in the effects of cultural intelligence, emotional intelligence, and social intelligence on job performance. It is expected that the results obtained from this research will contribute to the managers and employees in organizations, researchers, and existing literature.

Anahtar Kelimeler

Self-Efficacy , Intelligence Types , Performance

Zeka Türlerinin İş Performansına Etkisinde Öz Yeterliğin Aracı Rolü

Öz

Bu çalışmanın amacı, kültürel zeka, duygusal zeka ve sosyal zekanın iş performansına etkisinde öz yeterliğin aracı rolünü incelemektir. Araştırma verileri Türkiye genelinde ve yurt dışında kadroları bulunan bir kamu kuruluşunda görevli 446 kişilik bir örneklemden elde edilmiştir. Araştırma kapsamında toplanan verilerin analizi ve hipotez testleri IBM SPSS 27 ve SmartPLS 4 programları vasıtasıyla gerçekleştirilmiştir. Hipotez testine yönelik olarak Kısmi En Küçük Kareler– Yapısal Eşitlik Modellemesi (PLS-SEM) yöntemi kullanılmıştır. Araştırmadan elde edilen bulgular ışığında; kültürel zeka, duygusal zeka ve sosyal zekanın öz yeterliği pozitif yönde etkilediği; kültürel zeka, duygusal zeka ve öz yeterliğin iş performansını pozitif yönde etkilediği, ancak sosyal zekanın iş performansına etkisinin anlamlı ilişki olmadığı; kültürel zeka, duygusal zeka ve sosyal zekanın iş performansına etkisinde öz yeterliğin aracı rolünün olduğu sonuçlarına ulaşılmıştır. Araştırmadan elde edilen sonuçların örgütlerin yönetici ve çalışanlarına, araştırmacılara ve alanyazınına katkı sağlayacağı umut edilmektedir.

Anahtar Kelimeler

Öz Yeterlik , Zeka türleri , Performans

Kaynakça

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