Araştırma Makalesi
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Aşırı İş Yükü Algısının İşten Ayrılma Niyeti Üzerine Etkisinde Sürekli Kaygının Aracılık Rolü

Yıl 2019, Cilt: 3 Sayı: 3, 215 - 230, 30.09.2019
https://doi.org/10.29023/alanyaakademik.558557

Öz

Bu çalışma, aşırı iş yükü algısı ile işten ayrılma niyeti arasındaki ilişkide sürekli kaygının rolünü tespit etmek amacıyla yapılmıştır. Araştırmanın verileri, bir sigara işletmesinin Isparta il genelinde görev yapan satış elemanlarından toplanmıştır. Bu kapsamda, 182 saha satış elemanından kolayda örneklem yöntemiyle elde edilen veriler, bootstrap regresyon analizi kullanılarak aracılık analizine tabi tutulmuştur. Elde edilen bulgulara göre, aşırı iş yükü algısı ile işten ayrılma niyeti ilişkisinde, sürekli kaygının aracılık rolü oynadığı tespit edilmiştir. Ulaşılan bulgular literatür doğrultusunda tartışılmış ve gelecek çalışmalar için önerilerde bulunulmuştur.

Kaynakça

  • --- (2013). “Understanding Ergonomics at Work”. Health and Safety Executive Publication, Free Leaflets. http://www.hse.gov.uk/pubns/indg90.pdf; Erişim Tarihi: 10.04.2018.
  • AHMAD, A., & SAUD, S. (2016). “The Effect of Role Overload on Employee Anxiety and Organization Citizenship Behavior”. Journal of Managerial Sciences, 10(1), 45-54.
  • AIKEN Jr, L. R. (1976). “Update on Attitudes and Other Affective Variables in Learning Mathematics”. Review of Educational Research, 46(2), 293-311.
  • AJZEN, I., & FISHBEIN, M. (1980). Understanding Attitudes and Predicting Behavior. Englewood Cliffs, NJ: Prentice Hall.
  • AKDENİZ, M. O. (2018). Örgütsel Sessizliğin İşten Ayrılma Niyeti Üzerine Etkisi ve İşletmelerde Bir Uygulama. Yayınlanmamış Yüksek Lisans Tezi, Sivas Cumhuriyet Üniversitesi Sosyal Bilimler Enstitüsü, Sivas.
  • ALTAY, M., & TURUNÇ, Ö. (2018). “İş Yükü, Çalışma Yaşam Kalitesi ve İşten Ayrılma Niyeti İlişkisi: Lider-Üye Etkileşiminin ve Örgütsel Bağlılığın Aracılık Rolü”. Kafkas Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 9(17), 191-229.
  • ANDERSON, J. C., & GERBING, D. W. (1984). “The Effect of Sampling Error on Convergence, Improper Solutions, and Goodness-Of-Fit Indices for Maximum Likelihood Confirmatory Factor Analysis”. Psychometrika, 49(2), 155–173.
  • AYCAN, Z., ESKİN, M., & YAVUZ, S. (2007). Hayat Dengesi: İş, Aile ve Özel Hayatı Dengeleme Sanatı. İstanbul: Sistem Yayıncılık.
  • BARON, R. M., & KENNY, D. A. (1986). “The Moderator–Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations”. Journal of Personality and Social Psychology,51(6), 1173-1182.
  • BOLAT, O. (2011). “İş Yükü, İş Kontrolü ve Tükenmişlik İlişkisi”. Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 25(2), 87-101.
  • BRYMAN, A., & CRAMER, D. (2005). Quantitative Data Analysis with SPSS 12 and 13: A Guide for Social Scientists. New York: Routledge. Taylor & Francis Group.
  • BYRD, T. G., COCHRAN, J. K., SILVERMAN, I. J., & BLOUNT, W. R. (2000). “Behind Bars: An Assessment of the Effects of Job Satisfaction, Job-Related Stress, and Anxiety on Jail Employees’ Inclinations to Quit”. Journal of Crime and Justice, 23(2), 69-93.
  • CAPLAN, R. D., & JONES, K. W. (1975). “Effects of Work Load, Role Ambiguity, and Type a Personality on Anxiety, Depression, and Heart Rate”. Journal of Applied Psychology, 60(6), 713-719.
  • DE CROON, E. M., SLUITER, J. K., BLONK, R. W., BROERSEN, J. P., & FRINGS-DRESEN, M. H. (2004). “Stressful Work, Psychological Job Strain, and Turnover: A 2-Year Prospective Cohort Study of Truck Drivers”. Journal of Applied Psychology, 89(3), 442.
  • DEMİRAL, Y., ÜNAL, B., KILIÇ, B., SOYSAL, A., BİLGİN, A. C., UÇKU, R., & THEORELL, T. (2007). “İş Stresi Ölçeğinin İzmir Konak Belediyesi’nde Çalışan Erkek İşçilerde Geçerlik ve Güvenilirliğinin İncelenmesi”. Toplum Hekimliği Bülteni, 26(1), 11-18.
  • DERYA, S. (2008). Crossover of Work-Family Conflict: Antecedent and Consequences of Crossover Process in Dual-Earner Couples. Yayımlanmamış Doktora Tezi, Koç Üniversitesi Sosyal Bilimler Enstitüsü, İstanbul.
  • DHURUP, M., KEYSER, E., & SURUJLAL, J. (2015). “The Psychological Contract, Violation of the Psychological Contract, Work-Related Anxiety and Intention to Quit of Sport Coaches in South Africa”. African Journal for Physical Health Education, Recreation and Dance, 21(Supplement 1), 195-208.
  • DUXBURY, L., & HALINSKI, M. (2014). “Dealing with the “Grumpy Boomers”: Re-Engaging the Disengaged and Retaining Talent”. Journal of Organizational Change Management, 27(4), 660-676.
  • FRENCH, J. R. P., Jr., & KAHN, R. L. (1962). “Work, Health and Satisfaction”. Journal of Social Issues, 18(3), 1– 47.
  • GÖKKAYA, Ö. (2014). “Yerel Yönetimlerde İş-Yaşam Dengesi ve Çalışan Davranışı İlişkisinin İncelenmesi: Kocaeli Belediyeleri Örneği”. Elektronik Mesleki Gelişim ve Araştırmalar Dergisi, 2, 1-18.
  • GÜMÜŞTEKİN, G. E., & ÖZTEMİZ, A. B. (2005). “Örgütlerde Stresin Verimlilik ve Performansla Etkileşimi”. Çukurova Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 14(1), 271-288.
  • GÜRBÜZ, S., & BAYIK, M. E. (2018). “Aracılık Modellerinin Analizinde Modern Yaklaşım: Baron ve Kenny Yöntemi Artık Terk Edilmeli Mi?”. 6. Örgütsel Davranış Bildiri Kitabı, 30-45.
  • HETTY VAN EMMERIK, I. J., BAKKER, A. B., & EUWEMA, M. C. (2009). “Explaining Employees' Evaluations of Organizational Change with the Job-Demands Resources Model”. Career Development International, 14(6), 594-613.
  • HOVARDAOĞLU, S. (1997). “Stres Belirtileri İle Durumsal ve Sürekli Kaygının Yordanması”. Kriz Dergisi, 5(2), 127-134.
  • ILIES, R., DIMOTAKIS, N., & DE PATER, I. E. (2010). “Psychological and Physiological Reactions to High Workloads: Implications for Well‐Being”. Personnel Psychology, 63(2), 407-436.
  • IVERSON, R. D., & DEERY, M. (1997). “Turnover Culture in the Hospitality Industry”. Human Resource Management Journal, 7(4), 71-82.
  • JACOBS, E. J., & ROODT, G. (2011). “The Mediating Effect of Knowledge Sharing Between Organisational Culture and Turnover Intentions of Professional Nurses”. South African Journal of Information Management, 13(1), 1-6.
  • JENSEN, J. M., PATEL, P. C., & MESSERSMITH, J. G. (2013). High-Performance Work Systems and Job Control: Consequences for Anxiety, Role Overload, and Turnover Intentions. Journal of Management, 39(6), 1699-1724.
  • JEX, S. M. (1998). Stress and Job Performance: Theory, Research, and Implications for Managerial Practice. Thousand Oaks, CA: Sage.
  • JONES, E., ROBERTS, J. A., & CHONKO, L. B. (2000). “Motivating Sales Entrepreneurs to Change: A Conceptual Framework of Factors Leading to Successful Change Management Initiatives in Sales Organizations”. Journal of Marketing Theory and Practice, 8(2), 37-49.
  • JORESKOG, K., & SORBOM, D. (1993). LISREL 8: Structural Equation Modeling with the Simplis Command Language. Chicago, IL: Scientific Software International Inc.
  • KARASEK Jr, R. A. (1979). Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign. Administrative Science Quarterly, 24, 285-308.
  • KATZ, D., & KAHN, R. L. (1978). The Social Psychology of Organizations (2nd ed.). New York, NY: Wiley.
  • KAYA, M. A., & VAROL, K. (2004). “İlahiyat Fakültesi Öğrencilerinin Durumluk-Sürekli Kaygı Düzeyleri ve Kaygı Nedenleri (Samsun Örneği)”. Ondokuz Mayıs Üniversitesi İlahiyat Fakültesi Dergisi, 17(17), 31-63.
  • KILIÇ, R., & ÖZAFŞARLIOĞLU SAKALLI, S. (2013). “Örgütlerde Stres Kaynaklarının Çalışanların İş-Aile Çatışması Üzerine Etkisi”. Uşak Üniversitesi Sosyal Bilimler Dergisi, 6(3), 208-237.
  • KIRMEYER, S. L., & DOUGHERTY, T. W. (1988). “Work Load, Tension, and Coping: Moderating Effects of Supervisor Support”. Personnel Psychology, 41(1), 125-139.
  • KLINE, R. B. (1998). Principles and Practice of Structural Equation Modeling. New York: Guilford Press.
  • KORKMAZ, Z. (2012). Yeni Doğan Hemşirelerinde İş Analizi ve İş Yükü. Yayınlanmamış Doktora Tezi, Erciyes Üniversitesi Sağlık Bilimleri Enstütüsü, Kayseri.
  • KÜÇÜKUSTA, D. (2007). Konaklama İşletmelerinde İş-Yaşam Dengesinin Çalışma Yaşamı Kalitesi Üzerindeki Etkisi. Yayınlanmamış Doktora Tezi, Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü, İzmir.
  • LAI, S. L., CHANG, J., & HSU, L. Y. (2012). “Does Effect of Workload on Quality of Work Life Vary With Generations?”. Asia Pacific Management Review, 17(4), 437-451.
  • MASLACH, C., & SCHAUFELI, W. B. (1993). “Historical and Conceptual Development of Burnout”. İçinde W. B. Schaufeli, C. Maslach, & T. Marek (Eds.), Professional Burnout: Recent Developments in Theory and Research (ss. 1–16). Washington, DC: Taylor & Francis.
  • MORGAN, G. A., LEECH, N. L., GLOECKNER, G. W., & BARRET, K. C. (2004). SPSS for Introductory Statistics: Use and Interpretation. Second Edition. London: Lawrance Erlbaum Associates.
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The Mediating Role of Trait Anxiety in the Effects of Work Overload on Turnover Intention

Yıl 2019, Cilt: 3 Sayı: 3, 215 - 230, 30.09.2019
https://doi.org/10.29023/alanyaakademik.558557

Öz

This study was carried out to determine the role of trait anxiety in the relationship between the work overload perception and turnover intention. The data of the study was collected from the salespersons of Isparta province. In this context, the data obtained from 182 salespersons with convenienve sampling method were subjected to mediation analysis using bootstrap regression analysis. According to the findings, it was found that trait anxiety plays an mediating role in the relation of work overload perception and turnover intention. The findings were discussed in the light of the literature and recommendations were made for future studies.

Kaynakça

  • --- (2013). “Understanding Ergonomics at Work”. Health and Safety Executive Publication, Free Leaflets. http://www.hse.gov.uk/pubns/indg90.pdf; Erişim Tarihi: 10.04.2018.
  • AHMAD, A., & SAUD, S. (2016). “The Effect of Role Overload on Employee Anxiety and Organization Citizenship Behavior”. Journal of Managerial Sciences, 10(1), 45-54.
  • AIKEN Jr, L. R. (1976). “Update on Attitudes and Other Affective Variables in Learning Mathematics”. Review of Educational Research, 46(2), 293-311.
  • AJZEN, I., & FISHBEIN, M. (1980). Understanding Attitudes and Predicting Behavior. Englewood Cliffs, NJ: Prentice Hall.
  • AKDENİZ, M. O. (2018). Örgütsel Sessizliğin İşten Ayrılma Niyeti Üzerine Etkisi ve İşletmelerde Bir Uygulama. Yayınlanmamış Yüksek Lisans Tezi, Sivas Cumhuriyet Üniversitesi Sosyal Bilimler Enstitüsü, Sivas.
  • ALTAY, M., & TURUNÇ, Ö. (2018). “İş Yükü, Çalışma Yaşam Kalitesi ve İşten Ayrılma Niyeti İlişkisi: Lider-Üye Etkileşiminin ve Örgütsel Bağlılığın Aracılık Rolü”. Kafkas Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 9(17), 191-229.
  • ANDERSON, J. C., & GERBING, D. W. (1984). “The Effect of Sampling Error on Convergence, Improper Solutions, and Goodness-Of-Fit Indices for Maximum Likelihood Confirmatory Factor Analysis”. Psychometrika, 49(2), 155–173.
  • AYCAN, Z., ESKİN, M., & YAVUZ, S. (2007). Hayat Dengesi: İş, Aile ve Özel Hayatı Dengeleme Sanatı. İstanbul: Sistem Yayıncılık.
  • BARON, R. M., & KENNY, D. A. (1986). “The Moderator–Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations”. Journal of Personality and Social Psychology,51(6), 1173-1182.
  • BOLAT, O. (2011). “İş Yükü, İş Kontrolü ve Tükenmişlik İlişkisi”. Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 25(2), 87-101.
  • BRYMAN, A., & CRAMER, D. (2005). Quantitative Data Analysis with SPSS 12 and 13: A Guide for Social Scientists. New York: Routledge. Taylor & Francis Group.
  • BYRD, T. G., COCHRAN, J. K., SILVERMAN, I. J., & BLOUNT, W. R. (2000). “Behind Bars: An Assessment of the Effects of Job Satisfaction, Job-Related Stress, and Anxiety on Jail Employees’ Inclinations to Quit”. Journal of Crime and Justice, 23(2), 69-93.
  • CAPLAN, R. D., & JONES, K. W. (1975). “Effects of Work Load, Role Ambiguity, and Type a Personality on Anxiety, Depression, and Heart Rate”. Journal of Applied Psychology, 60(6), 713-719.
  • DE CROON, E. M., SLUITER, J. K., BLONK, R. W., BROERSEN, J. P., & FRINGS-DRESEN, M. H. (2004). “Stressful Work, Psychological Job Strain, and Turnover: A 2-Year Prospective Cohort Study of Truck Drivers”. Journal of Applied Psychology, 89(3), 442.
  • DEMİRAL, Y., ÜNAL, B., KILIÇ, B., SOYSAL, A., BİLGİN, A. C., UÇKU, R., & THEORELL, T. (2007). “İş Stresi Ölçeğinin İzmir Konak Belediyesi’nde Çalışan Erkek İşçilerde Geçerlik ve Güvenilirliğinin İncelenmesi”. Toplum Hekimliği Bülteni, 26(1), 11-18.
  • DERYA, S. (2008). Crossover of Work-Family Conflict: Antecedent and Consequences of Crossover Process in Dual-Earner Couples. Yayımlanmamış Doktora Tezi, Koç Üniversitesi Sosyal Bilimler Enstitüsü, İstanbul.
  • DHURUP, M., KEYSER, E., & SURUJLAL, J. (2015). “The Psychological Contract, Violation of the Psychological Contract, Work-Related Anxiety and Intention to Quit of Sport Coaches in South Africa”. African Journal for Physical Health Education, Recreation and Dance, 21(Supplement 1), 195-208.
  • DUXBURY, L., & HALINSKI, M. (2014). “Dealing with the “Grumpy Boomers”: Re-Engaging the Disengaged and Retaining Talent”. Journal of Organizational Change Management, 27(4), 660-676.
  • FRENCH, J. R. P., Jr., & KAHN, R. L. (1962). “Work, Health and Satisfaction”. Journal of Social Issues, 18(3), 1– 47.
  • GÖKKAYA, Ö. (2014). “Yerel Yönetimlerde İş-Yaşam Dengesi ve Çalışan Davranışı İlişkisinin İncelenmesi: Kocaeli Belediyeleri Örneği”. Elektronik Mesleki Gelişim ve Araştırmalar Dergisi, 2, 1-18.
  • GÜMÜŞTEKİN, G. E., & ÖZTEMİZ, A. B. (2005). “Örgütlerde Stresin Verimlilik ve Performansla Etkileşimi”. Çukurova Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 14(1), 271-288.
  • GÜRBÜZ, S., & BAYIK, M. E. (2018). “Aracılık Modellerinin Analizinde Modern Yaklaşım: Baron ve Kenny Yöntemi Artık Terk Edilmeli Mi?”. 6. Örgütsel Davranış Bildiri Kitabı, 30-45.
  • HETTY VAN EMMERIK, I. J., BAKKER, A. B., & EUWEMA, M. C. (2009). “Explaining Employees' Evaluations of Organizational Change with the Job-Demands Resources Model”. Career Development International, 14(6), 594-613.
  • HOVARDAOĞLU, S. (1997). “Stres Belirtileri İle Durumsal ve Sürekli Kaygının Yordanması”. Kriz Dergisi, 5(2), 127-134.
  • ILIES, R., DIMOTAKIS, N., & DE PATER, I. E. (2010). “Psychological and Physiological Reactions to High Workloads: Implications for Well‐Being”. Personnel Psychology, 63(2), 407-436.
  • IVERSON, R. D., & DEERY, M. (1997). “Turnover Culture in the Hospitality Industry”. Human Resource Management Journal, 7(4), 71-82.
  • JACOBS, E. J., & ROODT, G. (2011). “The Mediating Effect of Knowledge Sharing Between Organisational Culture and Turnover Intentions of Professional Nurses”. South African Journal of Information Management, 13(1), 1-6.
  • JENSEN, J. M., PATEL, P. C., & MESSERSMITH, J. G. (2013). High-Performance Work Systems and Job Control: Consequences for Anxiety, Role Overload, and Turnover Intentions. Journal of Management, 39(6), 1699-1724.
  • JEX, S. M. (1998). Stress and Job Performance: Theory, Research, and Implications for Managerial Practice. Thousand Oaks, CA: Sage.
  • JONES, E., ROBERTS, J. A., & CHONKO, L. B. (2000). “Motivating Sales Entrepreneurs to Change: A Conceptual Framework of Factors Leading to Successful Change Management Initiatives in Sales Organizations”. Journal of Marketing Theory and Practice, 8(2), 37-49.
  • JORESKOG, K., & SORBOM, D. (1993). LISREL 8: Structural Equation Modeling with the Simplis Command Language. Chicago, IL: Scientific Software International Inc.
  • KARASEK Jr, R. A. (1979). Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign. Administrative Science Quarterly, 24, 285-308.
  • KATZ, D., & KAHN, R. L. (1978). The Social Psychology of Organizations (2nd ed.). New York, NY: Wiley.
  • KAYA, M. A., & VAROL, K. (2004). “İlahiyat Fakültesi Öğrencilerinin Durumluk-Sürekli Kaygı Düzeyleri ve Kaygı Nedenleri (Samsun Örneği)”. Ondokuz Mayıs Üniversitesi İlahiyat Fakültesi Dergisi, 17(17), 31-63.
  • KILIÇ, R., & ÖZAFŞARLIOĞLU SAKALLI, S. (2013). “Örgütlerde Stres Kaynaklarının Çalışanların İş-Aile Çatışması Üzerine Etkisi”. Uşak Üniversitesi Sosyal Bilimler Dergisi, 6(3), 208-237.
  • KIRMEYER, S. L., & DOUGHERTY, T. W. (1988). “Work Load, Tension, and Coping: Moderating Effects of Supervisor Support”. Personnel Psychology, 41(1), 125-139.
  • KLINE, R. B. (1998). Principles and Practice of Structural Equation Modeling. New York: Guilford Press.
  • KORKMAZ, Z. (2012). Yeni Doğan Hemşirelerinde İş Analizi ve İş Yükü. Yayınlanmamış Doktora Tezi, Erciyes Üniversitesi Sağlık Bilimleri Enstütüsü, Kayseri.
  • KÜÇÜKUSTA, D. (2007). Konaklama İşletmelerinde İş-Yaşam Dengesinin Çalışma Yaşamı Kalitesi Üzerindeki Etkisi. Yayınlanmamış Doktora Tezi, Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü, İzmir.
  • LAI, S. L., CHANG, J., & HSU, L. Y. (2012). “Does Effect of Workload on Quality of Work Life Vary With Generations?”. Asia Pacific Management Review, 17(4), 437-451.
  • MASLACH, C., & SCHAUFELI, W. B. (1993). “Historical and Conceptual Development of Burnout”. İçinde W. B. Schaufeli, C. Maslach, & T. Marek (Eds.), Professional Burnout: Recent Developments in Theory and Research (ss. 1–16). Washington, DC: Taylor & Francis.
  • MORGAN, G. A., LEECH, N. L., GLOECKNER, G. W., & BARRET, K. C. (2004). SPSS for Introductory Statistics: Use and Interpretation. Second Edition. London: Lawrance Erlbaum Associates.
  • NISSLY, J. A., BARAK, M. E. M., & LEVIN, A. (2005). “Stress, Social Support, and Workers' Intentions to Leave Their Jobs in Public Child Welfare”. Administration in Social Work, 29(1), 79-100.
  • NORFORLK, D. (1989). İş Hayatında Stres Kaynakları, Leyla Serdaroğlu (çev.), İstanbul: Form Yayınları.
  • NUNNALLY, J. C. (1978). Psychometric Theory. New York: McGraw-Hill.
  • OCAKTAN, M. E., KEKLİK, A., & ÇÖL, M. (2002). “Abidinpaşa Sağlık Ocağında Çalışan Sağlık Personelinde Spielberg Durumluk ve Sürekli Kaygı Düzeyleri”. Ankara Üniversitesi Tıp Fakültesi Dergisi, 55(1), 21-28.
  • ÖNER, N., & LE COMPTE, A. (1998). Süreksiz Durumluk/Sürekli Kaygı Envanteri El Kitabı. İstanbul: Boğaziçi Üniversitesi Yayınevi.
  • ÖZKALP, E., & KIREL, Ç. (2005). Örgütsel Davranış, Eskişehir: Anadolu Üniversitesi Yayınları.
  • PETERSON, M. F., SMITH, P. B, AKANDE, A., AYESTARAN, S., BOCHNER, S., CALLAN, V., …. VIEDGE, C. (1995). “Role Conflict, Ambiguity, and Overload: A 21-Nation Study”. The Academy of Management Journal, 38(2), 429-452.
  • PORTOGHESE, I., GALLETTA, M., BATTISTELLI, A., & LEITER, M. P. (2015). “A Multilevel Investigation on Nursing Turnover Intention: The Cross‐Level Role of Leader–Member Exchange”. Journal of Nursing Management, 23(6), 754-764.
  • PRADANA, A., & SALEHUDIN, I. (2015). “Work Overload and Turnover Intention of Junior Auditors in Greater Jakarta, Indonesia”. The South East Asian Journal of Management, 9(2), 108-124.
  • PYC, L. S., MELTZER, D. P., & LIU, C. (2017). “Ineffective Leadership and Employees’ Negative Outcomes: The Mediating Effect of Anxiety and Depression”. International Journal of Stress Management, 24(2), 196-215.
  • QURESHI, M. I., IFTIKHAR, M., ABBAS, S. G., HASSAN, U., KHAN, K., & ZAMAN, K. (2013). “Relationship Between Job Stress, Workload, Environment and Employees Turnover Intentions: What We Know, What Should We Know”. World Applied Sciences Journal, 23(6), 764-770.
  • RUSBULT, C. E., FARRELL, D., ROGERS, G., & MAINOUS III, A. G. (1988). “Impact of Exchange Variables on Exit, Voice, Loyalty, and Neglect: An Integrative Model of Responses to Declining Job Satisfaction”. Academy of Management Journal, 31(3), 599-627.
  • SPIELBERGER, C. D. (1983). Manual for the State–Trait Anxiety Inventory. Consulting Psychologists Press, Palo Alto, California.
  • SPIELBERGER, C. D., GORSUCH, R. L., & LUSHENE, R. E. (1970). Manual for the State-Trait Anxiety Inventory. Palo Alto, CA: Consulting Psychologists Press.
  • SÜMER, H., & VAN DEN VEN, C. (2008). A Proposed Model of Military Turnover. Technical Report. NATO Research and Technology Organization (Reference Number: RTOTR-HFM-107).
  • SWARTZ, D. B. (1999). Job Satisfaction of Interpreters for the Deaf. Yayınlanmamış Doktora Tezi, Capella University, Minneapolis.
  • TETT, R. P., & MEYER, J. P. (1993). “Job Satisfaction, Organizational Commitment, Turnover Intention, and Turnover: Path Analyses Based on Meta‐Analytic Findings”. Personnel Psychology, 46(2), 259-293.
  • VANDERPOOL, C., & WAY, S. A. (2013). “Investigating Work–Family Balance, Job Anxiety, and Turnover Intentions as Predictors of Health Care and Senior Services Customer-Contact Employee Voluntary Turnover”. Cornell Hospitality Quarterly, 54(2), 149-160.
  • WAYNE, S. J., SHORE, L. M., & LIDEN, R. C. (1997). “Perceived Organizational Support and Leader-Member Exchange: A Social Exchange Perspective”. The Academy of Management Journal, 40(1), 82-111.
  • WEINER, J. S. (1982). “The Measurement of Human Workload”. Ergonomics, 25(11), 953-965.
  • YILDIRIM, D., & AYCAN, Z. (2008). “Nurses’ Work Demands and Work–Family Conflict: A Questionnaire Survey”. International Journal of Nursing Studies, 45(9), 1366-1378.
  • YILDIZ, B. (2016). “Madolyonun Öteki Yüzü: Zorunlu Vatandaşlık Davranışı”. Eurasian Academy of Sciences Eurasian Business & Economics Journal, 2(2), 88-99.
  • ZEYTİNOGLU, I. U., DENTON, M., DAVIES, S., BAUMANN, A., BLYTHE, J., & BOOS, L. (2007). “Deteriorated External Work Environment, Heavy Workload and Nurses' Job Satisfaction and Turnover Intention”. Canadian Public Policy, 33(1), 31-47.
Toplam 65 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular Ekonomi
Bölüm Makaleler
Yazarlar

Tahsin Akçakanat 0000-0001-9414-6868

Hasan Hüseyin Uzunbacak 0000-0002-3297-1659

Yayımlanma Tarihi 30 Eylül 2019
Kabul Tarihi 13 Mayıs 2019
Yayımlandığı Sayı Yıl 2019 Cilt: 3 Sayı: 3

Kaynak Göster

APA Akçakanat, T., & Uzunbacak, H. H. (2019). Aşırı İş Yükü Algısının İşten Ayrılma Niyeti Üzerine Etkisinde Sürekli Kaygının Aracılık Rolü. Alanya Akademik Bakış, 3(3), 215-230. https://doi.org/10.29023/alanyaakademik.558557