Knowledge/Experience Sharing Process in Hotel Establishments: A Scale Development Study

Abstract

The purpose of this study is to develop a valid and reliable scale related to knowledge/experience sharing, which plays an important role in the development of organizational memory and organizational learning in hotel businesses. The consistent integrity of 30 statements covering experience sharing motives, experience sharing channels and types of shared experiences was evaluated over data obtained from 333 employees within the years 2015-2016. Content validity of the scale was evaluated through expert opinions, construct validity were evaluated using Exploratory Factor Analysis and Confirmatory Factor Analysis. In determining reliability, Cronbach Alpha, Rho-A, Composite Reliability and Fornell-Larcker Criterion values were examined. As a result of the analyses, it has been determined that the building is a valid and reliable measurement tool.

Keywords

• Knowledge/Experience sharing
• Organizational learning
• Organizational memory
• Hotel establishments
• Scale development

Otel İşletmelerinde Bilgi/Deneyim Paylaşım Süreci: Bir Ölçek Geliştirme Çalışması

Öz

Bu çalışmanın amacı, otel işletmelerinde örgütsel hafıza ve örgütsel öğrenme olgularının gelişiminde önemli bir role sahip olan, bilgi/deneyim paylaşımı ile ilgili geçerli ve güvenilir bir ölçek geliştirmektir. Deneyim paylaşım sürecinin ne, neden ve nasıl’ına yanıt üretecek şekilde deneyim paylaşım güdüleri, deneyim paylaşım kanalları ve paylaşılan deneyim türlerini kapsayan 30 ifadenin tutarlı bütünselliği, 2015-2016 yıllarında 333 otel çalışanından elde edilen veri üzerinden değerlendirilmiştir. Ölçeğin kapsam geçerliği uzman görüşleri aracılığıyla, yapı geçerliği ise Açımlayıcı Faktör Analizi (AFA) ve Doğrulayıcı Faktör Analizi (DFA) kullanılarak değerlendirilmiştir. Güvenirliğin belirlenmesinde ise Cronbach Alpha, Rho-A ve Composite Reliability ve Fornell-Larcker Criterion değerleri incelenmiştir. Gerçekleştirilen analizler sonucunda ölçülen yapının geçerli ve güvenilir bir ölçme aracı olduğu tespit edilmiştir.

Anahtar Kelimeler

• Bilgi/Deneyim paylaşımı
• Örgütsel öğrenme
• Örgütsel hafıza
• Otel işletmeleri
• Ölçek geliştirme

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