Duygusal Zekanın Örgütsel Vatandaşlık Davranışına Etkisi: İş Tatmininin Aracılık Rolü

Yıl 2013, Cilt: 10 Sayı: 1, 96 - 114, 01.06.2013

İsmail Tokmak , Erkan Yıldız Hakan Turgut

Öz

Bu çalışmanın amacı; duygusal zekanın, örgütsel vatandaşlık davranışı üzerine etkisi ve iş tatmininin bu ilişkide aracılık etkisinin bulunup bulunmadığının belirlenmesidir. Bu amaçla Ankara ili 1. Organize Sanayi Bölgesi (Sincan)’nde faaliyet gösteren işletmelerde çalışan toplam 243 işgörenin katılımı ile bir çalışma yapılmıştır. Araştırma sonucunda duygusal zekanın örgütsel vatandaşlık davranışını ve iş tatminini pozitif yönde etkilediği, ancak başlangıçta düşünülenin aksine duygusal zeka ile örgütsel vatandaşlık davranışı arasında iş tatmininin aracılık etkisinin bulunmadığı belirlenmiştir

Anahtar Kelimeler

Duygusal Zekâ, Örgütsel Vatandaşlık Davranışı, İş Tatmini

The Effect Of Emotional Intelligence On The Organizational Citizenship Behaviour: The Mediating Role Of Job Satisfaction

Öz

The aim of this study is to investigate, the effect of emotional intelligence on the organizational citizenship behaviour and the mediating effect of job satisfaction on this relationship. For this purpose, we conduct this study with participation of 243 employees who are working in the firms where they are located in the Ankara-Sincan 1st Organized Industrial Region. The results of the research indicate that emotional intelligence affects both organizational citizenship behavior and job satisfaction positively, but job satisfaction doesn’t have medating effect on the relationship between emotional intelligence and organizational citizenship behavior

Anahtar Kelimeler

Emotional İntelligence, Organizational Citizenship Behavior, Job

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