HİZMETKÂR LİDERLİK VE ÖRGÜTSEL VATANDAŞLIK DAVRANIŞI ARASINDAKİ İLİŞKİDE LİDER-ÜYE ETKİLEŞİMİNİN ARACI ROLÜ: KÂR AMACI GÜTMEYEN KURULUŞLARDA BİR ARAŞTIRMA

Öz

Hizmetkâr liderliğin örgütsel vatandaşlık davranışı ilişkisine literatürde sıklıkla yer verilmiş olsa da bu ilişkinin mekanizmalarının ve sınırlayıcı koşullarının neler olduğu yeterince ele alınmamıştır. Bu çalışmada, bu boşluğu doldurmak amacıyla hizmetkâr liderliğin örgütsel vatandaşlık davranışına etkisinde lider-üye etkileşiminin aracılık rolü ele alınmıştır. Bu doğrultuda, Adana’da faaliyet gösteren kâr amacı gütmeyen kuruluşlarda çalışan 173 kişiden toplanan veri değerlendirmeye alınmıştır. Çalışmanın hipotezlerini test etmek amacıyla basit doğrusal regresyon ve hiyerarşik regresyon analizleri yapılmıştır. Yapılan analizler sonucunda, hizmetkâr liderliğin örgütsel vatandaşlık davranışı üzerinde pozitif ve anlamlı bir etkiye sahip olduğu ve hizmetkâr liderliğin örgütsel vatandaşlık davranışına etkisinde lider-üye etkileşiminin pozitif yönde tam aracılık etkisine sahip olduğu olduğu bulunmuştur.

Anahtar Kelimeler

• Örgütsel Vatandaşlık Davranışı
• Hizmetkâr Liderlik
• Lider Üye Etkileşimi
• Aracı Rol

THE MEDIATING ROLE OF LEADER MEMBER EXCHANGE IN THE IMPACT OF SERVANT LEADERSHIP ON ORGANIZATIONAL CITIZENSHIP BEHAVIOUR: A RESEARCH IN NON-PROFIT ORGANIZATIONS

Öz

In the literature, the relationship between servant leadership and organizational citizenship behavior has been addressed; however, the mechanisms and boundary conditions of this relationship have not been sufficiently explored. In this study, with the aim of filling this gap, we investigate the mediating effect of leader-member exchange on organizational citizenship behavior in the effect of servant leadership. Accordingly, we assessed the data gathered from 173 people that are working in non-profit organizations in Adana. Simple linear regression and hierarchical regression analyses were conducted to test the hypotheses of the study. Results of the analyses indicate that servant leadership has a positive and significant effect on organizational citizenship behavior, and leader-member exchange positively mediates the effect of servant leadership on organizational citizenship behavior.

Anahtar Kelimeler

• Servant Leadership
• Leader Member Exchange
• Organizational Citizenship
• Mediation Role

Kaynakça

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