SAĞLIK KURUMLARINDA LİDER ÜYE ETKİLEŞİMİNİN KALİTE OKURYAZARLIĞI ÜZERİNDEKİ ETKİSİ

Öz

Bu çalışmanın amacı, sağlık kurumlarında lider üye etkileşiminin çalışanların kalite okuryazarlığı üzerindeki etkisini incelemektir. Araştırma, bir üniversite hastanesinde görev yapan 348 sağlık çalışanına yüz yüze anket uygulanarak gerçekleştirilmiştir. Elde edilen veriler Python programlama dili kullanılarak analiz edilmiştir. Analiz sürecinde, heteroskedastisiteye dayanıklı regresyon yöntemi ile birlikte sağlam (robust) regresyon tekniklerinden Huber ve Theil-Sen regresyon yöntemleri uygulanmış; sonuçlar karşılaştırmalı olarak raporlanmıştır. Analiz bulguları, lider üye etkileşiminin sağlık çalışanlarının kalite okuryazarlığı üzerinde pozitif ve anlamlı bir etkiye sahip olduğunu göstermektedir. Üç farklı regresyon yönteminden elde edilen katsayıların yön ve büyüklük açısından benzerlik göstermesi, bu ilişkinin yöntemden bağımsız olarak tutarlı biçimde ortaya konduğunu doğrulamaktadır. Sonuç olarak, etkili liderlik yalnızca örgütsel hedeflere ulaşmada bir araç değil, aynı zamanda sağlık hizmetlerinde kalite kültürünü inşa eden, sürdüren ve geliştiren dinamik bir unsur olarak öne çıkmaktadır. Bu nedenle, sağlık sistemlerinin geleceğe yönelik dönüşüm sürecinde lider-üye etkileşimini temel alan politikaların geliştirilmesi ve liderliğin kalite stratejilerinin ayrılmaz bir bileşeni olarak değerlendirilmesi kaçınılmaz bir gerekliliktir.

Anahtar Kelimeler

• Lider Üye Etkileşimi
• Kalite Okuryazarlığı
• Sağlık Çalışanları
• Sağlık Kurumları

THE IMPACT OF LEADER MEMBER EXCHANGE ON QUALITY LITERACY IN HEALTHCARE INSTITUTIONS

Öz

The aim of this study is to examine the effect of leader-member exchange on employees’ quality literacy in healthcare institutions. The research was conducted by administering face-to-face surveys to 348 healthcare workers employed at a university hospital. The collected data were analyzed using the Python programming language. During the analysis process, a heteroskedasticity-robust regression method was employed, along with robust regression techniques such as Huber and Theil-Sen regression methods, and the results were reported comparatively. The analysis findings indicate that leader-member exchange has a positive and significant effect on healthcare workers’ quality literacy. The similarity in direction and magnitude of the regression coefficients obtained from the three different regression methods confirms that this relationship is consistently demonstrated regardless of the method used. As a result, effective leadership emerges not only as a tool for achieving organizational goals but also as a dynamic element that builds, sustains, and develops a culture of quality in healthcare services. Therefore, in the future transformation of healthcare systems, it is essential to develop policies focused on leader-member exchange and to consider leadership as an integral part of quality strategies.

Anahtar Kelimeler

• Leader Member Exchange
• Quality Literacy
• Healthcare Professionals
• Healthcare Institutions

Kaynakça

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