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Yıl 2016, Cilt: 6 Sayı: 8, 149 - 152, 01.10.2016

Chin Swee Kwan Filzah Md Isa

Öz

The Relationship Between Leadership, Span of Control, Perception of Islamic Products and Services, Perception of Internal Service Quality and the Agents’ Job Satisfaction: A Case of Unit Trust Agents in Johor Bahru

Yıl 2016, Cilt: 6 Sayı: 8, 149 - 152, 01.10.2016

Chin Swee Kwan Filzah Md Isa

Öz

One major issue facing the unit trust industry in Malaysia is the job satisfaction of unit agents. Past studies have shown that job satisfaction could be influenced by a variety of factors. Therefore, this study determines to investigate the relationship between leadership, span of control, perception of Islamic unit trust products and services, perception of internal service quality and job satisfaction. The sample consisted of 303 respondents of unit trust agents. A total of four hypotheses was developed, and all were supported. The results showed all of these factors had a significant relationship with job satisfaction. These findings clearly imply that good leadership, low span of control, positive perception of Islamic unit trust products and services, and high internal service quality can lead to higher job satisfaction among the agents. Thus, they should assist policy makers, practitioners and marketers in their sustainability and growth efforts.

Anahtar Kelimeler

leadership span of control job satisfaction

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Ayrıntılar

Birincil Dil İngilizce
Diğer ID JA87SD98MU
Bölüm Konferans Bildirisi
Yazarlar

Chin Swee Kwan Bu kişi benim

Filzah Md Isa Bu kişi benim

Yayımlanma Tarihi 1 Ekim 2016
Yayımlandığı Sayı Yıl 2016 Cilt: 6 Sayı: 8

Kaynak Göster

APA Kwan, C. S., & Isa, F. M. (2016). The Relationship Between Leadership, Span of Control, Perception of Islamic Products and Services, Perception of Internal Service Quality and the Agents’ Job Satisfaction: A Case of Unit Trust Agents in Johor Bahru. International Review of Management and Marketing, 6(8), 149-152.
AMA Kwan CS, Isa FM. The Relationship Between Leadership, Span of Control, Perception of Islamic Products and Services, Perception of Internal Service Quality and the Agents’ Job Satisfaction: A Case of Unit Trust Agents in Johor Bahru. IRMM. Ekim 2016;6(8):149-152.
Chicago Kwan, Chin Swee, ve Filzah Md Isa. “The Relationship Between Leadership, Span of Control, Perception of Islamic Products and Services, Perception of Internal Service Quality and the Agents’ Job Satisfaction: A Case of Unit Trust Agents in Johor Bahru”. International Review of Management and Marketing 6, sy. 8 (Ekim 2016): 149-52.
EndNote Kwan CS, Isa FM (01 Ekim 2016) The Relationship Between Leadership, Span of Control, Perception of Islamic Products and Services, Perception of Internal Service Quality and the Agents’ Job Satisfaction: A Case of Unit Trust Agents in Johor Bahru. International Review of Management and Marketing 6 8 149–152.
IEEE C. S. Kwan ve F. M. Isa, “The Relationship Between Leadership, Span of Control, Perception of Islamic Products and Services, Perception of Internal Service Quality and the Agents’ Job Satisfaction: A Case of Unit Trust Agents in Johor Bahru”, IRMM, c. 6, sy. 8, ss. 149–152, 2016.
ISNAD Kwan, Chin Swee - Isa, Filzah Md. “The Relationship Between Leadership, Span of Control, Perception of Islamic Products and Services, Perception of Internal Service Quality and the Agents’ Job Satisfaction: A Case of Unit Trust Agents in Johor Bahru”. International Review of Management and Marketing 6/8 (Ekim2016), 149-152.
JAMA Kwan CS, Isa FM. The Relationship Between Leadership, Span of Control, Perception of Islamic Products and Services, Perception of Internal Service Quality and the Agents’ Job Satisfaction: A Case of Unit Trust Agents in Johor Bahru. IRMM. 2016;6:149–152.
MLA Kwan, Chin Swee ve Filzah Md Isa. “The Relationship Between Leadership, Span of Control, Perception of Islamic Products and Services, Perception of Internal Service Quality and the Agents’ Job Satisfaction: A Case of Unit Trust Agents in Johor Bahru”. International Review of Management and Marketing, c. 6, sy. 8, 2016, ss. 149-52.
Vancouver Kwan CS, Isa FM. The Relationship Between Leadership, Span of Control, Perception of Islamic Products and Services, Perception of Internal Service Quality and the Agents’ Job Satisfaction: A Case of Unit Trust Agents in Johor Bahru. IRMM. 2016;6(8):149-52.