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ERGONOMİK PERSONEL ÇİZELGELEME VE PERAKENDE SEKTÖRÜNDE BİR UYGULAMA

Yıl 2017, Cilt: 5 Sayı: 3, 657 - 674, 25.12.2017
https://doi.org/10.21923/jesd.331259

Öz

Firmaların verimliliğini etkileyen önemli
sebeplerden biri de personel memnuniyetidir. Personel memnuniyetinde çalışma
koşullarının dengeli bir şekilde dağıtılması ve çalışma ortamındaki fiziksel
faaliyetleri dikkate alınarak çalışma saatlerinin düzenlenmesi önemli rol
oynamaktadır. Literatürde yapılan çalışmalar incelendiğinde ergonomik
faaliyetleri de dikkate alan vardiya çizelgeleme çalışmaları oldukça kısıtlı
sayıdadır.



Bu çalışmada da ergonomik koşullar dikkate
alan vardiya çizelgeleme problemi ele alınmıştır. Uygulama yeri olarak
Uluslararası piyasada 500 den fazla mağazası bulunan bir hazır giyim firmasının
Kırıkkale’deki bir mağazası seçilmiştir. Problemde ergonomik risk faktörleri ve
çalışma saatlerinin dengelenmesi hedeflenmiştir. Problemin çözümünde analitik
hiyerarşi süreci ve hedef programlama yöntemleri kullanılmıştır. Çalışma 5
görev biriminde 39 personel için aylık olarak yapılmıştır.

Kaynakça

  • Abbink, E., Fischetti, M., Kroon, L., Timmer, G., Vromans, M., (2005) Reinventing crew scheduling at Netherlands railways, Interfaces 35, 393–401.
  • Aickelin, U., Burke, E.K., Li, J.P., (2006) Improved squeaky wheel optimisation for driver scheduling, Parallel Problem Solving from Nature – Ppsn Ix, Lecture Notes in Computer Science, 4193, 182–191.
  • Alfares, H.K., (2007) A simulation approach for stochastic employee days-off scheduling, International Journal of Modelling and Simulation 27, 9–15.
  • Al-Yakoob, S.M., Sherali, H.D., (2008) A column generation approach for an employee scheduling problem with multiple shifts and work locations, Journal of the Operational Research Society 59, 34–43.
  • Asensio-Cuesta, S., Diego-Mas, J. A., Canós-Darós, L., & Andrés-Romano, C. (2012). A genetic algorithm for the design of job rotation schedules considering ergonomic and competence criteria. The International Journal of Advanced Manufacturing Technology, 60(9), 1161-1174.
  • Azmat, C.S., Hurlimann, T., Widmer, M., (2004) Mixed integer programming to schedule a single-shift workforce under annualized hours, Annals of Operations Research 128, 199–215.
  • Bard, J.F., Wan, L., (2006) The task assignment problem for unrestricted movement between workstation groups, Journal of Scheduling 9, 315–341.
  • Beaumont, N. (1997). “ Scheduling Staff Using Mixed Integer Programming.” European Journal of Operational Research 98, 473–484.
  • Bektur, G., & Hasgül, S. (2013). Kıdem seviyelerine göre işgücü çizelgeleme problemi: Hizmet sektöründe bir uygulama. Afyon Kocatepe Üniversitesi İİBF Dergisi 11(2), 385-402.
  • Carnahan, B. J., Redfern, M. S., & Norman, B. (2000). Designing safe job rotation schedules using optimization and heuristic search. Ergonomics, 43(4), 543-560.
  • Charnes A., Cooper W.W. (1961). Management Models and Industrial Applications of Linear Programming, Wiley, New York.
  • Dewi, D. S., & Septiana, T. (2015). Workforce Scheduling Considering Physical and Mental Workload: A Case Study of Domestic Freight Forwarding. Procedia Manufacturing, 4, 445-453.
  • Eren, T., Varlı, E. (2017). Vardiya Çizelgeleme Problemi ve Bir Örnek Uygulama. International Journal Of Informatics Technologies, 10(2), 185.
  • Körpeli, S., Şahin, B., & Eren, T. (2011). Hedef Programlama İle Menü Planlamasi: Bir Örnek Uygulama. Erol Kurubaş Uluslararası İlişkiler Düşüncesi ve Dünya Politikasında Değişimi Anlamak, 2(1), 121-142.
  • Lee S.M. (1972). Goal Programming for Decision Analysis, Auerbach, Philadelphia.
  • Millet, I., & Saaty, T. L. (2000). On the relativity of relative measures–accommodating both rank preservation and rank reversals in the AHP. European Journal of Operational Research, 121(1), 205-212.
  • Narlı, M., (2007). Hemşirelerin Çalışma Vardiyalarının Değerlendirilmesi ve Çizelgelenmesi. Çukurova Üniversitesi Fen Bilimleri Enstitüsü, Yüksek Lisans Tezi.
  • Rocha, M., Oliveira, J. F., Carravilla, M. A. (2013). Cyclic staff scheduling: optimization models for some real-life problems. Journal of Scheduling, 16(2), 231-242.
  • Seçkiner, S.U., Kurt, M., (2005). Bütünleşik Tur-Rotasyon Çizelgeleme Yaklaşimi İle İşyükü Minimizasyonu. Gazi Üniversitesi Mühendislik-Mimarlık Fakültesi Dergisi, 20(2).
  • Otto, A., & Scholl, A. (2013). Reducing ergonomic risks by job rotation scheduling. OR spectrum, 35(3), 711.
  • Topaloglu, S., & Ozkarahan, I. (2003). Implicit optimal tour scheduling with flexible break assignments. Computers & industrial engineering, 44(1), 75-89.
  • Varlı, E., (2017). İmalat Sektöründe Formenler İçin Vardiya Çizelgeleme Probleminin AHP-Hedef Programlama İle Çözümü. Kırıkkale Üniversitesi Fen Bilimleri Enstitüsü, Yüksek Lisans Tezi.
  • Wind, Y., & Saaty, T. L. (1980). Marketing applications of the analytic hierarchy process. Management science, 26(7), 641-658.
  • Wongwien, T., & Nanthavanij, S. (2012a). Ergonomic workforce scheduling under complex worker limitation and task requirements: Mathematical model and approximation procedure. Songklanakarin Journal of Science and Technology, 34(5), 541-549.
  • Wongwien, T., & Nanthavanij, S. (2012b) “Ergonomic Workforce Scheduling for Noisy Workstations with Single or Multiple Workers per Workstation”, International Journal of the Computer, the Internet and Management Vol.20 No.3, 34-39.
  • Yaoyuenyong, K., & Nanthavanij, S. (2005). Energy-based workforce scheduling problem: mathematical model and solution algorithms. ScienceAsia, 31, 383-93.

ERGONOMIC STAFF SCHEDULING AND AN APPLICATION IN THE RETAIL SECTOR

Yıl 2017, Cilt: 5 Sayı: 3, 657 - 674, 25.12.2017
https://doi.org/10.21923/jesd.331259

Öz

One of the important reasons affecting the productivity of the companies is the satisfaction of the personnel. Regulation of working hours plays an important role in the distribution of working conditions in a balanced manner and in consideration of the physical activities in the working environment. When studies done in the literature are examined, shift scheduling studies taking ergonomic activities into account are very limited.

In this study, the problem of shift scheduling considering ergonomic conditions is discussed. As a place of application, a garment company of Kırıkkale, which has 500 den store in international market, has been chosen. Ergonomic risk factors and working hours should be balanced in the problem. Analytical hierarchical processes and target programming methods are used to solve the problem. The study was carried out monthly for 39 personnel in 5 task units.


Kaynakça

  • Abbink, E., Fischetti, M., Kroon, L., Timmer, G., Vromans, M., (2005) Reinventing crew scheduling at Netherlands railways, Interfaces 35, 393–401.
  • Aickelin, U., Burke, E.K., Li, J.P., (2006) Improved squeaky wheel optimisation for driver scheduling, Parallel Problem Solving from Nature – Ppsn Ix, Lecture Notes in Computer Science, 4193, 182–191.
  • Alfares, H.K., (2007) A simulation approach for stochastic employee days-off scheduling, International Journal of Modelling and Simulation 27, 9–15.
  • Al-Yakoob, S.M., Sherali, H.D., (2008) A column generation approach for an employee scheduling problem with multiple shifts and work locations, Journal of the Operational Research Society 59, 34–43.
  • Asensio-Cuesta, S., Diego-Mas, J. A., Canós-Darós, L., & Andrés-Romano, C. (2012). A genetic algorithm for the design of job rotation schedules considering ergonomic and competence criteria. The International Journal of Advanced Manufacturing Technology, 60(9), 1161-1174.
  • Azmat, C.S., Hurlimann, T., Widmer, M., (2004) Mixed integer programming to schedule a single-shift workforce under annualized hours, Annals of Operations Research 128, 199–215.
  • Bard, J.F., Wan, L., (2006) The task assignment problem for unrestricted movement between workstation groups, Journal of Scheduling 9, 315–341.
  • Beaumont, N. (1997). “ Scheduling Staff Using Mixed Integer Programming.” European Journal of Operational Research 98, 473–484.
  • Bektur, G., & Hasgül, S. (2013). Kıdem seviyelerine göre işgücü çizelgeleme problemi: Hizmet sektöründe bir uygulama. Afyon Kocatepe Üniversitesi İİBF Dergisi 11(2), 385-402.
  • Carnahan, B. J., Redfern, M. S., & Norman, B. (2000). Designing safe job rotation schedules using optimization and heuristic search. Ergonomics, 43(4), 543-560.
  • Charnes A., Cooper W.W. (1961). Management Models and Industrial Applications of Linear Programming, Wiley, New York.
  • Dewi, D. S., & Septiana, T. (2015). Workforce Scheduling Considering Physical and Mental Workload: A Case Study of Domestic Freight Forwarding. Procedia Manufacturing, 4, 445-453.
  • Eren, T., Varlı, E. (2017). Vardiya Çizelgeleme Problemi ve Bir Örnek Uygulama. International Journal Of Informatics Technologies, 10(2), 185.
  • Körpeli, S., Şahin, B., & Eren, T. (2011). Hedef Programlama İle Menü Planlamasi: Bir Örnek Uygulama. Erol Kurubaş Uluslararası İlişkiler Düşüncesi ve Dünya Politikasında Değişimi Anlamak, 2(1), 121-142.
  • Lee S.M. (1972). Goal Programming for Decision Analysis, Auerbach, Philadelphia.
  • Millet, I., & Saaty, T. L. (2000). On the relativity of relative measures–accommodating both rank preservation and rank reversals in the AHP. European Journal of Operational Research, 121(1), 205-212.
  • Narlı, M., (2007). Hemşirelerin Çalışma Vardiyalarının Değerlendirilmesi ve Çizelgelenmesi. Çukurova Üniversitesi Fen Bilimleri Enstitüsü, Yüksek Lisans Tezi.
  • Rocha, M., Oliveira, J. F., Carravilla, M. A. (2013). Cyclic staff scheduling: optimization models for some real-life problems. Journal of Scheduling, 16(2), 231-242.
  • Seçkiner, S.U., Kurt, M., (2005). Bütünleşik Tur-Rotasyon Çizelgeleme Yaklaşimi İle İşyükü Minimizasyonu. Gazi Üniversitesi Mühendislik-Mimarlık Fakültesi Dergisi, 20(2).
  • Otto, A., & Scholl, A. (2013). Reducing ergonomic risks by job rotation scheduling. OR spectrum, 35(3), 711.
  • Topaloglu, S., & Ozkarahan, I. (2003). Implicit optimal tour scheduling with flexible break assignments. Computers & industrial engineering, 44(1), 75-89.
  • Varlı, E., (2017). İmalat Sektöründe Formenler İçin Vardiya Çizelgeleme Probleminin AHP-Hedef Programlama İle Çözümü. Kırıkkale Üniversitesi Fen Bilimleri Enstitüsü, Yüksek Lisans Tezi.
  • Wind, Y., & Saaty, T. L. (1980). Marketing applications of the analytic hierarchy process. Management science, 26(7), 641-658.
  • Wongwien, T., & Nanthavanij, S. (2012a). Ergonomic workforce scheduling under complex worker limitation and task requirements: Mathematical model and approximation procedure. Songklanakarin Journal of Science and Technology, 34(5), 541-549.
  • Wongwien, T., & Nanthavanij, S. (2012b) “Ergonomic Workforce Scheduling for Noisy Workstations with Single or Multiple Workers per Workstation”, International Journal of the Computer, the Internet and Management Vol.20 No.3, 34-39.
  • Yaoyuenyong, K., & Nanthavanij, S. (2005). Energy-based workforce scheduling problem: mathematical model and solution algorithms. ScienceAsia, 31, 383-93.
Toplam 26 adet kaynakça vardır.

Ayrıntılar

Konular Mühendislik
Bölüm Araştırma Makaleleri \ Research Articles
Yazarlar

Neşet Bedir Bu kişi benim

Tamer Eren 0000-0001-5282-3138

Ercüment Neşet Dizdar 0000-0002-4607-9039

Yayımlanma Tarihi 25 Aralık 2017
Gönderilme Tarihi 27 Temmuz 2017
Kabul Tarihi 1 Aralık 2017
Yayımlandığı Sayı Yıl 2017 Cilt: 5 Sayı: 3

Kaynak Göster

APA Bedir, N., Eren, T., & Dizdar, E. N. (2017). ERGONOMİK PERSONEL ÇİZELGELEME VE PERAKENDE SEKTÖRÜNDE BİR UYGULAMA. Mühendislik Bilimleri Ve Tasarım Dergisi, 5(3), 657-674. https://doi.org/10.21923/jesd.331259

Cited By