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Trust at the Workplace: Experiences of Turkish IT Employees

Yıl 2017, Cilt 5, Sayı 3, 257 - 272, 27.12.2017
https://doi.org/10.22139/jobs.353375

Öz

Research purpose: The purpose of this study is to replicate McLoughlin’s (2014) Trust Model developed on the sample of knowledge workers in Australia. McLoughlin’ (2014) Trust Model includes variables such as trust reliance, trust disclosure, trust in organisation, change, perceived character of supervisors, communication, participation, organizational citizenship behaviour, job satisfaction, support for change direction, and affective commitment.

Method: In this study all the variables were measured with the scales that were used in McLoughlin’ (2014) study on IT employees sample. 121 IT employees participated in this research from several organizations in Turkey.

Findings: The results indicated that the Turkish Model is consistent with the Australian Model. 

Kaynakça

  • Beccerra, M. and Gupta, A.K. (1999), “Trust within the organization: integrating the trust literature with agency theory and transaction costs economics”, Public Administration Quarterly, Vol. 23 No. 2, pp. 177‐203.
  • Börü, D., İslamoğlu, G. and M. Birsel (2007). Güven: Bir Anket Geliştirme Çalışması. Öneri. C. 7. S. 27. Ocak 2007, 49- 59.
  • Chin W. W. (2010). Bootstrap Cross-Validation Indices For PLS Path Model Assessment. In V. E.Vinzi, W. W. Chin, J. Henseler & H. Wang (Eds.), Handbook of Partial Least Squares Concepts, Methods and Applications, Berlin: Springer-Verlag, 83-97.
  • Conger A, Toegel G (2002) A Story of Missed Opportunities: Grounded Leadership Theory and Research. Information Sage Publication, Greenwich, p. 176-197.
  • Davis, J.H., Schoorman, F.D., Mayer, R.C. and Tan, H.H. (2000), “The trusted general manager and business unit performance: empirical evidence of a competitive advantage”, Strategic Management Journal, Vol. 21 No. 5, pp. 563‐76.
  • Denzin Norman K., Linkoln Yvonna S. The SAGE Handbook of Qualitative Research. - 3rd edition. – London, New Delhi: Sage Publications, Inc., 2005. – 1210 p.
  • Fornell, C., Larcker, D.F., 1981. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 18 (1), 39-50.
  • Gefen D., Straub D., and Boudreau M. 2000. Structural Equation Modeling and Regression: Guidelines for Research Practice, Communications of the Association for Information Systems (4:7), pp. 1-70.
  • McLoughlin D. Knowledge Worker Trust Within Organisations. Ithikos Pty Ltd, 2015. – 184 p.
  • Meyerson, D., Weick, K.E. and Roferick, M. (2006), “Swift trust and temporary groups”, in Kramer, R.M. (Ed.), Organizational Trust, Oxford University Press, New York, NY, pp. 415‐44.
  • Moorman, C., Deshpande, R., and Zaltman, G. (1993). Factors Affecting Trust in Market Relationships. Journal of Marketing, 57 81-1. Özen, J. (2003). Örgüte Duyulan Güvenin Anahtar Unsuru Olarak Örgütsel Adalet, in Erdem, F. (Ed.), Sosyal Bilimlerde Güven, Ankara: Vadi Yayınları, 183-206.
  • Rousseau, D. M., S. B. Sitkin, et al. (1998). "Not so different after all: A cross-discipline view of trust." Academy of Management Review 23(3): 393-405.
  • Rousseau, D. M., Sitkin, S. B., Burt, R. S. and C. Camerer (1998). Not so Different at All: A Cross- Discipline View of Trust. Academy of Management Review. Vol. 23. No. 3. 393-404.
  • Shaw, R. B. (1997). Trust in Balance: Building Successful Organizations on Results, Integrity and Concern, San Francisco: Jossey Boss Publishers.
  • Straiter, K. L. (2005). The Effects of Supervisors Trust of Subordinates and Their Organization on Job Satisfaction and Organizational Commitment. International Journal of Leadership Studies, Vol. 1, No 1, 86-101.
  • Volmer, J., Koch, I. K., ve Göritz, A. S. (2016). The bright and dark sides of leaders' Dark Triadtraits: Effects on subordinates' career success and well-being. Personality and Individual Differences, 101, 413-418.
  • Warhurst C., Thompson P. Mapping Knowledge in Work: Proxies or Practices?// Work, Employment and Society, vol. 20 №.4, pp.787-800, 2006. Webber, S.S. (2002), “Leadership and trust facilitating cross‐functional team success”, Journal of Management Development, Vol. 21 No. 3, pp. 201‐14.

Testing McLoughlin’s Trust Model on Turkish Information Technology Employees

Yıl 2017, Cilt 5, Sayı 3, 257 - 272, 27.12.2017
https://doi.org/10.22139/jobs.353375

Öz

Research purpose: The purpose of this study is to replicate McLoughlin’s (2014) Trust Model developed on the sample of knowledge workers in Australia. McLoughlin’ (2014) Trust Model includes variables such as trust reliance, trust disclosure, trust in organisation, change, perceived character of supervisors, communication, participation, organizational citizenship behaviour, job satisfaction, support for change direction, and affective commitment.

Method: In this study all the variables were measured with the scales that were used in McLoughlin’ (2014) study on IT employees sample. 121 IT employees participated in this research from several organizations in Turkey.

Findings: The results indicated that the Turkish Model is consistent with the Australian Model. 

Kaynakça

  • Beccerra, M. and Gupta, A.K. (1999), “Trust within the organization: integrating the trust literature with agency theory and transaction costs economics”, Public Administration Quarterly, Vol. 23 No. 2, pp. 177‐203.
  • Börü, D., İslamoğlu, G. and M. Birsel (2007). Güven: Bir Anket Geliştirme Çalışması. Öneri. C. 7. S. 27. Ocak 2007, 49- 59.
  • Chin W. W. (2010). Bootstrap Cross-Validation Indices For PLS Path Model Assessment. In V. E.Vinzi, W. W. Chin, J. Henseler & H. Wang (Eds.), Handbook of Partial Least Squares Concepts, Methods and Applications, Berlin: Springer-Verlag, 83-97.
  • Conger A, Toegel G (2002) A Story of Missed Opportunities: Grounded Leadership Theory and Research. Information Sage Publication, Greenwich, p. 176-197.
  • Davis, J.H., Schoorman, F.D., Mayer, R.C. and Tan, H.H. (2000), “The trusted general manager and business unit performance: empirical evidence of a competitive advantage”, Strategic Management Journal, Vol. 21 No. 5, pp. 563‐76.
  • Denzin Norman K., Linkoln Yvonna S. The SAGE Handbook of Qualitative Research. - 3rd edition. – London, New Delhi: Sage Publications, Inc., 2005. – 1210 p.
  • Fornell, C., Larcker, D.F., 1981. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 18 (1), 39-50.
  • Gefen D., Straub D., and Boudreau M. 2000. Structural Equation Modeling and Regression: Guidelines for Research Practice, Communications of the Association for Information Systems (4:7), pp. 1-70.
  • McLoughlin D. Knowledge Worker Trust Within Organisations. Ithikos Pty Ltd, 2015. – 184 p.
  • Meyerson, D., Weick, K.E. and Roferick, M. (2006), “Swift trust and temporary groups”, in Kramer, R.M. (Ed.), Organizational Trust, Oxford University Press, New York, NY, pp. 415‐44.
  • Moorman, C., Deshpande, R., and Zaltman, G. (1993). Factors Affecting Trust in Market Relationships. Journal of Marketing, 57 81-1. Özen, J. (2003). Örgüte Duyulan Güvenin Anahtar Unsuru Olarak Örgütsel Adalet, in Erdem, F. (Ed.), Sosyal Bilimlerde Güven, Ankara: Vadi Yayınları, 183-206.
  • Rousseau, D. M., S. B. Sitkin, et al. (1998). "Not so different after all: A cross-discipline view of trust." Academy of Management Review 23(3): 393-405.
  • Rousseau, D. M., Sitkin, S. B., Burt, R. S. and C. Camerer (1998). Not so Different at All: A Cross- Discipline View of Trust. Academy of Management Review. Vol. 23. No. 3. 393-404.
  • Shaw, R. B. (1997). Trust in Balance: Building Successful Organizations on Results, Integrity and Concern, San Francisco: Jossey Boss Publishers.
  • Straiter, K. L. (2005). The Effects of Supervisors Trust of Subordinates and Their Organization on Job Satisfaction and Organizational Commitment. International Journal of Leadership Studies, Vol. 1, No 1, 86-101.
  • Volmer, J., Koch, I. K., ve Göritz, A. S. (2016). The bright and dark sides of leaders' Dark Triadtraits: Effects on subordinates' career success and well-being. Personality and Individual Differences, 101, 413-418.
  • Warhurst C., Thompson P. Mapping Knowledge in Work: Proxies or Practices?// Work, Employment and Society, vol. 20 №.4, pp.787-800, 2006. Webber, S.S. (2002), “Leadership and trust facilitating cross‐functional team success”, Journal of Management Development, Vol. 21 No. 3, pp. 201‐14.

Ayrıntılar

Konular Sosyal
Yayınlanma Tarihi 5-3
Bölüm Makaleler
Yazarlar

Emrah ÖZSOY
Sakarya Üniveristy
Türkiye


Dominic McLoughlin Bu kişi benim
Western Sydney University
Australia


Osman Uslu
Sakarya University
0000-0002-0571-6281
Türkiye

Yayımlanma Tarihi 27 Aralık 2017
Başvuru Tarihi 15 Kasım 2017
Kabul Tarihi 27 Aralık 2017
Yayınlandığı Sayı Yıl 2017, Cilt 5, Sayı 3

Kaynak Göster

APA Özsoy, E. , Mcloughlin, D. & Uslu, O. (2017). Testing McLoughlin’s Trust Model on Turkish Information Technology Employees . İşletme Bilimi Dergisi , 5 (3) , 257-272 . DOI: 10.22139/jobs.353375

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