The Effect of Ethical Climate Organizational Culture and Organizational Justice on Organizational Citizenship Behavior: The Case of Afyonkarahisar

Öz

In the hospitality and food and beverage industry, where intense competition and high employee turnover prevail, the voluntary contributions of employees to the workplace have become increasingly important for organizational sustainability. This study examines the effects of ethical climate, organizational culture, and organizational justice perceptions of restaurant staff in thermal hotel establishments on organizational citizenship behavior. The population of the study consists of food and beverage department personnel employed at five-star thermal hotels in Afyonkarahisar. Data were collected from 385 employees selected through cluster sampling between January 10, and February 25, 2025, using a survey instrument. ADANCO software was used for composite-based structural equation modeling in testing the hypotheses. The analysis revealed that ethical climate has a strong and positive effect on organizational citizenship behavior, while organizational culture has a significant yet comparatively modest positive effect. The effect of organizational justice on organizational citizenship behavior was not found to be statistically significant. The findings indicate that managers should allocate greater strategic resources to the processes of shaping organizational culture and ethical climate, while also contributing to the existing literature on the context-dependent role of organizational justice perceptions.

Anahtar Kelimeler

• Ethical Climate
• Organizational Culture
• Organizational Justice
• Organizational Citizenship
• Restaurant

Etik İklim Örgüt Kültürü ve Örgütsel Adaletin Örgütsel Vatandaşlık Davranışına Etkisi: Afyonkarahisar Örneği

Öz

Yoğun rekabet ve yüksek personel devir hızının egemen olduğu konaklama ve yiyecek-içecek sektöründe, çalışanların iş ortamına gönüllü katkı sağlaması kurumsal sürdürülebilirlik açısından giderek daha fazla önem kazanmaktadır. Bu çalışmada, termal otel işletmelerindeki restoran personelinin etik iklim, örgüt kültürü ve örgütsel adalet algılarının örgütsel vatandaşlık davranışı üzerindeki etkisi incelenmiştir. Araştırmanın evrenini Afyonkarahisar'daki beş yıldızlı termal otellerin yiyecek-içecek departmanı personeli oluşturmaktadır. Veriler, 10 Ocak 2025 - 25 Şubat 2025 tarihleri arasında küme örnekleme yöntemiyle seçilen 385 çalışandan anket tekniği aracılığıyla toplanmıştır. Hipotezlerin sınanmasında bileşik tabanlı yapısal eşitlik modellemesi için ADANCO yazılımından yararlanılmıştır. Analiz sonucunda, etik iklimin örgütsel vatandaşlık davranışı üzerinde güçlü ve pozitif yönlü; örgüt kültürünün ise anlamlı ancak daha sınırlı düzeyde pozitif yönlü bir etkiye sahip olduğu belirlenmiştir. Örgütsel adaletin örgütsel vatandaşlık davranışı üzerindeki etkisi ise istatistiksel açıdan anlamlı bulunmamıştır. Bulgular; yöneticilerin örgüt kültürünü ve etik iklimi şekillendirme süreçlerine daha fazla stratejik kaynak ayırması gerektiğini göstermekte, örgütsel adalet algısının farklı bağlamlardaki rolüne ilişkin mevcut yazına katkı sağlamaktadır.

Anahtar Kelimeler

• Etik İklim
• Örgüt Kültürü
• Örgütsel Adalet
• Örgütsel Vatandaşlık
• Restoran

Kaynakça

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