THE MEDIATING ROLE OF WORK ENGAGEMENT IN THE EFFECT OF JOB SATISFACTION ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR DURING THE COVID-19 PERIOD: A STUDY SPECIFICALLY ON HEALTH MANAGERS

Yıl 2024, Cilt: 6 Sayı: 16, 95 - 104, 03.01.2025

Nezihe Tüfekci , Nil Gürel

Öz

Health managers have many different experiences from an organizational perspective due to their positions in hospitals. Especially during the Covid-19 pandemic, their experiences have not only been limited to hospital operations, but also different experiences have emerged regarding healthcare practices. For this reason, the job satisfaction, work engagement levels and organizational citizenship behaviors of healthcare managers always maintain their importance. In fact, it has become much more important during the Covid-19 pandemic. Based on this, this study aimed to test the effect of job satisfaction of healthcare managers on organizational citizenship behavior during the Covid-19 process. Within the framework of this purpose, determining the mediating role of work engagement of healthcare managers emerged as another aim. In the study, healthcare managers of all hospitals located in the Western Mediterranean Region were reached. Data were collected from 218 healthcare managers and the model proposed in the study was tested with the AMOS statistical package program. As a result of the study, the effect of job satisfaction of healthcare managers on organizational citizenship behavior during the Covid-19 process yielded significant results. In addition, the mediating role of work engagement in the effect of job satisfaction on organizational citizenship behavior was found.

Anahtar Kelimeler

Job satisfaction, work engagement, organizational citizenship behavior, health managers

COVID-19 SÜRECİNDE İŞ TATMİNİNİN ÖRGÜTSEL VATANDAŞLIK DAVRANIŞINA ETKİSİNDE İŞE ANGAJE OLMANIN ARACILIK ROLÜ: SAĞLIK YÖNETİCİLERİ ÖZELİNDE BİR ARAŞTIRMA

Öz

Sağlık yöneticileri hastanelerde bulundukları konumları gereği örgütsel açıdan birçok farklı tecrübe yaşamaktadırlar. Özellikle covid-19 pandemi sürecinde yaşadıkları tecrübeler sadece hastane işleyişi ile kalmamış, sağlık uygulamalarına yönelik de farklı tecrübeler ortaya çıkmıştır. Bu nedenle sağlık yöneticilerinin iş tatmini, işe angaje olma düzeyleri ve örgütsel vatandaşlık davranışları her zaman önemini korumaktadır. Öyle ki covid-19 pandemi döneminde çok daha önemli hale gelmiştir. Buradan hareketle bu araştırmada sağlık yöneticilerinin covid-19 sürecinde iş tatmininin örgütsel vatandaşlık davranışına etkisinin test edilmesi amaçlanmıştır. Bu amaç çerçevesinde sağlık yöneticilerinin işe angaje olmanın aracılık rolünün belirlenmesi bir başka amaç olarak ortaya çıkmıştır. Araştırmada Batı Akdeniz Bölgesinde yer alan tüm hastanelerin sağlık yöneticilerine ulaşılmıştır. 218 sağlık yöneticisinden veri toplanmış ve AMOS istatistiki paket programı ile araştırmada önerilen model test edilmiştir. Araştırma sonucunda sağlık yöneticilerinin covid-19 sürecinde iş tatmininin örgütsel vatandaşlık davranışına etkisi anlamlı sonuç vermiştir. Ayrıca iş tatmininin örgütsel vatandaşlık davranışına etkisinde işe angaje olmanın aracılık rolü bulunmuştur.

Anahtar Kelimeler

İş tatmini, işe angaje olma, örgütsel vatandaşlık davranışı, sağlık yöneticileri

Kaynakça

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