Araştırma Makalesi

Citizen Urbanscape Experiences: A Scale Development, Validity and Reliability Study in the Context of Türkiye

Cilt: 18 Sayı: Uluslararası Girişimcilik Sosyal Bilimler Kongresi Özel Sayısı 30 Ekim 2025
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Citizen Urbanscape Experiences: A Scale Development, Validity and Reliability Study in the Context of Türkiye

Öz

In this study, using a mixed-methods approach, aimed to create a theoretical model reflecting ordinary daily life experiences of citizens living in Aksaray, Türkiye, from servicescape and experiencescape perspectives, and develop valid and reliable scales for measuring their urbanscape experiences based on this model’s findings. In the qualitative phase, data were collected from 59 participants through semi-structured and photo-based interviews using maximum diversity sampling, and analyzed with an inductive approach. The findings revealed that urban experiences lived at two main touchpoints: indoor and outdoor places. In the quantitative phase, data were collected through convenience sampling from 669 participants in the first field study and 524 participants in the second field study to develop indoor and outdoor urban experience scales. Data were analyzed with exploratory and confirmatory factor analyses. The results indicated that indoor urban experiences are a four-factor construct including indoor place adequacy experience, social-symbolic experiences, emotional experiences, and nostalgia experience; that outdoor urban experiences are a six-factor construct including outdoor place adequacy experience, social experience, authenticity experience, emotional experiences, aesthetic experience and nostalgia and social comfort experiences. The study provided important clues to the literature, researchers and practitioners in experience-oriented urban design.

Anahtar Kelimeler

Kaynakça

  1. Antchak, V. (2018). City rhythms and events. Annals of Tourism Research, 68, 52–54.
  2. Bahr, S. (2024). The relationship between urban greenery, mixed land use and life satisfaction: An examination using remote sensing data and deep learning. Landscape and Urban Planning, 251, 1-14.
  3. Bandalos, D. (2018). Measurement theory and applications for the social sciences. New York: The Guilford Press.
  4. Becker, L. and Jaakkola, E. (2020). Customer experience: Fundamental premises and implications for research. Journal of the Academy of Marketing Science, 48, 630-648.
  5. Bhattacharjee, A. and Mogilner, C. (2014). Happiness from ordinary and extraordinary experiences. Journal of Consumer Research, 41, 1-17.
  6. Bitner, M. (1992). Servicescapes: The impact of physical surroundings on customers and employees. Journal of Marketing, 56(2), 57-71.
  7. Bueno, E.V., Beauchamp Weber, T.B., Bomfim, E.L. and Kato, H.T. (2019). Measuring customer experience in service: A systematic review. Service Industries Journal, 39(11-12), 779-798.
  8. Büyüköztürk, Ş. (2017). Sosyal bilimler için veri analizi el kitabı. Ankara: Pegem.

Ayrıntılar

Birincil Dil

İngilizce

Konular

Kent Sosyolojisi ve Toplum Çalışmaları

Bölüm

Araştırma Makalesi

Erken Görünüm Tarihi

30 Ekim 2025

Yayımlanma Tarihi

30 Ekim 2025

Gönderilme Tarihi

24 Ağustos 2025

Kabul Tarihi

26 Ekim 2025

Yayımlandığı Sayı

Yıl 2025 Cilt: 18 Sayı: Uluslararası Girişimcilik Sosyal Bilimler Kongresi Özel Sayısı

Kaynak Göster

APA
Uygun, M., & Güner Vurganer, E. (2025). Citizen Urbanscape Experiences: A Scale Development, Validity and Reliability Study in the Context of Türkiye. Kent Akademisi, 18(Uluslararası Girişimcilik Sosyal Bilimler Kongresi Özel Sayısı), 41-68. https://doi.org/10.35674/kent.1771389
AMA
1.Uygun M, Güner Vurganer E. Citizen Urbanscape Experiences: A Scale Development, Validity and Reliability Study in the Context of Türkiye. Kent Akademisi. 2025;18(Uluslararası Girişimcilik Sosyal Bilimler Kongresi Özel Sayısı):41-68. doi:10.35674/kent.1771389
Chicago
Uygun, Mutlu, ve Ebru Güner Vurganer. 2025. “Citizen Urbanscape Experiences: A Scale Development, Validity and Reliability Study in the Context of Türkiye”. Kent Akademisi 18 (Uluslararası Girişimcilik Sosyal Bilimler Kongresi Özel Sayısı): 41-68. https://doi.org/10.35674/kent.1771389.
EndNote
Uygun M, Güner Vurganer E (01 Ekim 2025) Citizen Urbanscape Experiences: A Scale Development, Validity and Reliability Study in the Context of Türkiye. Kent Akademisi 18 Uluslararası Girişimcilik Sosyal Bilimler Kongresi Özel Sayısı 41–68.
IEEE
[1]M. Uygun ve E. Güner Vurganer, “Citizen Urbanscape Experiences: A Scale Development, Validity and Reliability Study in the Context of Türkiye”, Kent Akademisi, c. 18, sy Uluslararası Girişimcilik Sosyal Bilimler Kongresi Özel Sayısı, ss. 41–68, Eki. 2025, doi: 10.35674/kent.1771389.
ISNAD
Uygun, Mutlu - Güner Vurganer, Ebru. “Citizen Urbanscape Experiences: A Scale Development, Validity and Reliability Study in the Context of Türkiye”. Kent Akademisi 18/Uluslararası Girişimcilik Sosyal Bilimler Kongresi Özel Sayısı (01 Ekim 2025): 41-68. https://doi.org/10.35674/kent.1771389.
JAMA
1.Uygun M, Güner Vurganer E. Citizen Urbanscape Experiences: A Scale Development, Validity and Reliability Study in the Context of Türkiye. Kent Akademisi. 2025;18:41–68.
MLA
Uygun, Mutlu, ve Ebru Güner Vurganer. “Citizen Urbanscape Experiences: A Scale Development, Validity and Reliability Study in the Context of Türkiye”. Kent Akademisi, c. 18, sy Uluslararası Girişimcilik Sosyal Bilimler Kongresi Özel Sayısı, Ekim 2025, ss. 41-68, doi:10.35674/kent.1771389.
Vancouver
1.Mutlu Uygun, Ebru Güner Vurganer. Citizen Urbanscape Experiences: A Scale Development, Validity and Reliability Study in the Context of Türkiye. Kent Akademisi. 01 Ekim 2025;18(Uluslararası Girişimcilik Sosyal Bilimler Kongresi Özel Sayısı):41-68. doi:10.35674/kent.1771389

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