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Empatik Liderliğin Örgütler İçin Önemi: Sistematik Derleme Çalışması

Yıl 2026, Cilt: 10 Sayı: 1 , 143 - 156 , 30.03.2026
https://doi.org/10.31200/makuubd.1883785
https://izlik.org/JA92CJ92SJ

Öz

Bu çalışmanın amacı örgütlerdeki empatik liderlik davranışının bireyler ve örgütler açısından
beraberinde getirdiği sonuçları ortaya koymak ve bütüncül olarak değerlendirmektir. Bu
doğrultuda sistematik derleme yöntemi tercih edilmiş, 2019 ile 2025 yılları arasında yayınlanan
ulusal ve uluslararası akademik makaleler çeşitli eleme kriterlerinden geçirilmiş, ardından 15
yayın çalışmaya dahil edilmiştir. Elde edilen sonuçlar empatik liderliğin iş görenlere duygusal
destek sunan, güven ilişkisi geliştiren, psikolojik olarak güvende hissetmesini sağlayan, tüm
bunlarla birlikte örgüte bağlılığı, iş tatminini, yenilikçi ve proaktif davranışları teşvik eden,
bireysel ve örgütsel performansa katkı sağlayan bir liderlik yaklaşımı olduğunu göstermektedir.
Empatik liderlik teorisi yalnız iş görenin ya da örgütün çıkarını temel alan bir yaklaşım
olmamakla birlikte tüm tarafların memnuniyetini hedeflemektedir. Bu çalışmadan elde edilen
sonuçlar da bütüncül olarak değerlendirildiğinde, örgütlerde sergilenen empatik liderlik
davranışının hem iş görenlere hem de örgütlere sunduğu katkıyla stratejik öneme sahip, fark
yaratıcı bir yaklaşım olduğunu ortaya koymaktadır. Bu çalışmayla ortaya konan sonuçların,
empatik liderliğin örgütsel düzeydeki etkilerine odaklanan gelecekteki araştırmalar için yol
gösterici olacağı düşünülmektedir.

Kaynakça

  • Alyafei, H., Bani-Melhem, S., Hamouche, S., Mohd-Shamsudin, F., & Usman, M. (2025). Fostering creative solutions in public sector workforces: The impact of sense of purpose, empathetic leadership and innovative HR practices. International Journal of Public Sector Management. doi:10.1108/IJPSM-05-2025-0224
  • Bani-Melhem, S., Mohd Shamsudin, F., Mazen Abukhait, R., & Quratulain, S. (2021). Paranoid personality and frontline employee’s proactive work behaviours: A moderated mediation model of empathetic leadership and perceived psychological safety. Journal of Service Theory and Practice, 31(1), 113–135. doi:10.1108/jstp-05- 2020-0104
  • Barnett, G., & Mann, R. E. (2013). Empathy deficits and sexual offending: A model of obstacles to empathy. Aggression and Violent Behavior, 18(2), 228–239. doi:10.1016/j.avb.2012.11.010
  • Campagna, V., & Mitchell, E. (2023). Empathetic leadership to coach and support interprofessional teams. Professional Case Management, 28(2), 87–89. doi:10.1097/NCM.0000000000000643
  • Clark, M. A., Robertson, M. M., & Young, S. (2019). “I feel your pain”: A critical review of organizational research on empathy. Journal of Organizational Behavior, 40(2), 166–192. doi:10.1002/job.2348
  • Clarke, J. (2011). What is a systematic review? Evidence Based Nursing, 14(3). doi:10.1136/ebn.2011.0049
  • Decety, J., & Lamm, C. (2006). Human empathy through the lens of social neuroscience. The Scientific World Journal, 6(1), 1146–1163. doi:10.1100/tsw.2006.221
  • Deliu, D. (2019). Empathetic leadership–Key element for inspiring strategic management and a visionary effective corporate governance. Journal of Emerging Trends in Marketing and Management, 1(1), 280–292.
  • Fuller, L. P. (2023). Empathetic leadership: Motivating organizational citizenship behavior and strengthen leader-member exchange relationships. International Business Research, 16(3), 1–38. doi:10.5539/ibr.v16n3p38
  • Goleman, D., Boyatzis, R., & McKee, A. (2013). Primal leadership: Unleashing the power of emotional intelligence. Boston, MA: Harvard Business Review Press.
  • Howick, J., de Zulueta, P., & Gray, M. (2024). Beyond empathy training for practitioners: Cultivating empathic healthcare systems and leadership. Journal of Evaluation in Clinical Practice, 30(4), 548–558. doi:10.1111/jep.13970
  • Khan, M., Kumari, A., Jain, A. K., & Srivastava, S. (2025). The relationship between employee engagement practices, voice, and mental health: Exploring the mediating role of interpersonal justice and empathetic leadership. Asia-Pacific Journal of Business Administration, 18(1), 113–130. doi:10.1108/APJBA-05-2024-0306
  • Kock, N., Mayfield, M., Mayfield, J., Sexton, S., & De La Garza, L. (2019). Empathetic leadership: How leader emotional support and understanding influences follower performance. Journal of Leadership & Organizational Studies, 26(2), 217–236. doi:10.1177/1548051818806290
  • Kundi, Y., Aboramadan, M., Elhamalawi, E., & Shahid, S. (2021). Employee psychological well-being and job performance: Exploring mediating and moderating mechanisms. International Journal of Organizational Analysis, 29(3), 736–754. doi:10.1108/IJOA-05-2020-2204
  • Lynch, A., & Currie, G. (2025). Em-Path: An empathic leadership framework with social workers’ perspectives at the core. The British Journal of Social Work, 55(8), 3955–3975. doi:10.1093/bjsw/bcaf157
  • Ma, G., Wu, W., Liu, C., Ji, J., & Gao, X. (2024). Empathetic leadership and employees’ innovative behavior: Examining the roles of career adaptability and uncertainty avoidance. Frontiers in Psychology, 15. doi:10.3389/fpsyg.2024.1371936
  • Mbah, M. F., Milani, S. Z., & Kushnir, I. (2025). The exercise of empathetic leadership at universities. Cogent Education, 12(1). doi:10.1080/2331186X.2025.2450999
  • Manke, S. N., Pietsch, M., & Freund, P. A. (2025). The role of empathy and empathic leadership practices in schools – A scoping review. Educational Review, 1–31. doi:10.1080/00131911.2025.2510969
  • Mohd-Shamsudin, F., Bani-Melhem, A. J., Bani-Melhem, S., Khassawneh, O., & Aboelmaged, M. (2024). How job stress influences employee problem-solving behaviour in hospitality setting: Exploring the critical roles of performance difficulty and empathetic leadership. Journal of Hospitality and Tourism Management, 59, 153–165. doi:10.1016/j.jhtm.2024.04.003
  • Muss, C., Tüxen, D., & Fürstenau, B. (2025). Empathy in leadership: A systematic literature review on the effects of empathetic leaders in organizations. Management Review Quarterly, 74(4), 1–37. doi:10.1007/s11301-024- 00472-7
  • Muttaqin, G. F., Ismail, T., Bastian, E., & Muchlish, M. (2025). Code red for startups: Empathic leadership as the hidden driver of operational excellence and market domination. Journal of Organizational Behavior Research, 10(3), 73–85. doi:10.51847/ERiKBFtxpl
  • Nakamura, Y. T., Milner, J., Yu, D., & Hinshaw, J. (2025). The role of empathy in leadership ethics: Examining empathic relational leadership practice through video-based methods. Business Ethics Quarterly, 1–38. doi:10.1017/beq.2024.27
  • Naritasari, N., Surwanti, A., & Qamari, I. N. (2023). Empathetic leadership, innovative work behavior and health protocol culture as determinants of employee performance in government organizations. Journal of Governance and Public Policy, 10(3), 303–316. doi:10.18196/jgpp.v10i3.18031
  • Negoro, M. C. W., & Wibowo, A. (2021). Empathetic leadership, job satisfaction and intention to leave among millennials in a start-up industry: Needs’ satisfaction as a mediating variable. Journal of Indonesian Economy and Business, 36(2), 136–154. doi:10.22146/jieb.v36i2.1398
  • Newman, A., Donohue, R., & Eva, N. (2017). Psychological safety: A systematic review of the literature. Human Resource Management Review, 27(3), 521–535. doi:10.1016/j.hrmr.2017.01.001
  • Özen, Y. (2010). Kişisel sorumluluk bağlamında öznel ve psikolojik iyi oluş (sosyal psikolojik bir değerlendirme). Dicle Üniversitesi Sosyal Bilimler Enstitüsü Elektronik Dergisi, 4, 46–58.
  • Raina, R. (2022). Moving crisis to opportunities: A corporate perspective on the impact of compassionate empathic behaviour on the well-being of employees. International Journal of Global Business and Competitiveness, 17(2), 239–255. doi:10.1007/s42943-021-00040-w
  • Simon, L., Rosen, C., Gajendran, R., Ozgen, S., & Corwin, E. (2022). Pain or gain? Understanding how trait empathy impacts leader effectiveness following the provision of negative feedback. Journal of Applied Psychology, 107(2), 279–297. doi:10.1037/apl0000882
  • Telef, B. B. (2013). Psikolojik iyi oluş ölçeği: Türkçeye uyarlama, geçerlik ve güvenirlik çalışması. Hacettepe Üniversitesi Eğitim Fakültesi Dergisi, 28(3), 374–384.
  • Tortumlu, M. (2023). Empatik liderliğin iş tatmini ve çalışan performansına etkisi. Adıyaman Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 45, 535–565. doi:10.14520/adyusbd.1298546
  • Tortumlu, M., & Uzun, K. (2024). Empatik liderliğin işten ayrılma niyetine etkisinde çalışan sadakatinin aracı rolü: Turizm sektöründe bir araştırma. Sosyal Bilimler Araştırmaları Dergisi, 19(2), 172–184. doi:10.48145/gopsbad.1525204
  • Wibowo, A., & Paramita, W. (2022). Resilience and turnover intention: The role of mindful leadership, empathetic leadership, and self-regulation. Journal of Leadership and Organizational Studies, 29(3), 325–341. doi:10.1177/15480518211068735
  • Yue, C., Thelen, P., & Walden, J. (2022). How empathetic leadership communication mitigates employees' turnover intention during COVID-19-related organizational change. Management Decision, 61(5), 1413–1433. doi:10.1108/md-01-2022-0011

The Importance of Empathetic Leadership for Organizations: A Systematic Review

Yıl 2026, Cilt: 10 Sayı: 1 , 143 - 156 , 30.03.2026
https://doi.org/10.31200/makuubd.1883785
https://izlik.org/JA92CJ92SJ

Öz

The purpose of this study is to reveal and comprehensively evaluate the implications of
empathetic leadership behavior in organizations for individuals and organizations. In this
regard, a systematic review approach was preferred and 15 publications were included in the
study after screening national and international academic articles published between 2019 and
2025 using various selection criteria. The results show that empathetic leadership is a leadership
approach that provides emotional support to employees, builds trust, makes them feel
psychologically safe, while also encouraging organizational commitment, job satisfaction,
innovative and proactive behaviors and contributes to individual and organizational
performance. Empathetic leadership theory is not an approach based solely on the interests of
the employee or the organization, but aims to satisfy all parties. When the results are evaluated
holistically, they reveal that the empathetic leadership behavior exhibited in organizations is a
strategic and distinctive approach that contributes to both employees and the organization. It is
expected that the findings of this study will provide guidance for future research focusing on
the organizational effects of empathetic leadership

Kaynakça

  • Alyafei, H., Bani-Melhem, S., Hamouche, S., Mohd-Shamsudin, F., & Usman, M. (2025). Fostering creative solutions in public sector workforces: The impact of sense of purpose, empathetic leadership and innovative HR practices. International Journal of Public Sector Management. doi:10.1108/IJPSM-05-2025-0224
  • Bani-Melhem, S., Mohd Shamsudin, F., Mazen Abukhait, R., & Quratulain, S. (2021). Paranoid personality and frontline employee’s proactive work behaviours: A moderated mediation model of empathetic leadership and perceived psychological safety. Journal of Service Theory and Practice, 31(1), 113–135. doi:10.1108/jstp-05- 2020-0104
  • Barnett, G., & Mann, R. E. (2013). Empathy deficits and sexual offending: A model of obstacles to empathy. Aggression and Violent Behavior, 18(2), 228–239. doi:10.1016/j.avb.2012.11.010
  • Campagna, V., & Mitchell, E. (2023). Empathetic leadership to coach and support interprofessional teams. Professional Case Management, 28(2), 87–89. doi:10.1097/NCM.0000000000000643
  • Clark, M. A., Robertson, M. M., & Young, S. (2019). “I feel your pain”: A critical review of organizational research on empathy. Journal of Organizational Behavior, 40(2), 166–192. doi:10.1002/job.2348
  • Clarke, J. (2011). What is a systematic review? Evidence Based Nursing, 14(3). doi:10.1136/ebn.2011.0049
  • Decety, J., & Lamm, C. (2006). Human empathy through the lens of social neuroscience. The Scientific World Journal, 6(1), 1146–1163. doi:10.1100/tsw.2006.221
  • Deliu, D. (2019). Empathetic leadership–Key element for inspiring strategic management and a visionary effective corporate governance. Journal of Emerging Trends in Marketing and Management, 1(1), 280–292.
  • Fuller, L. P. (2023). Empathetic leadership: Motivating organizational citizenship behavior and strengthen leader-member exchange relationships. International Business Research, 16(3), 1–38. doi:10.5539/ibr.v16n3p38
  • Goleman, D., Boyatzis, R., & McKee, A. (2013). Primal leadership: Unleashing the power of emotional intelligence. Boston, MA: Harvard Business Review Press.
  • Howick, J., de Zulueta, P., & Gray, M. (2024). Beyond empathy training for practitioners: Cultivating empathic healthcare systems and leadership. Journal of Evaluation in Clinical Practice, 30(4), 548–558. doi:10.1111/jep.13970
  • Khan, M., Kumari, A., Jain, A. K., & Srivastava, S. (2025). The relationship between employee engagement practices, voice, and mental health: Exploring the mediating role of interpersonal justice and empathetic leadership. Asia-Pacific Journal of Business Administration, 18(1), 113–130. doi:10.1108/APJBA-05-2024-0306
  • Kock, N., Mayfield, M., Mayfield, J., Sexton, S., & De La Garza, L. (2019). Empathetic leadership: How leader emotional support and understanding influences follower performance. Journal of Leadership & Organizational Studies, 26(2), 217–236. doi:10.1177/1548051818806290
  • Kundi, Y., Aboramadan, M., Elhamalawi, E., & Shahid, S. (2021). Employee psychological well-being and job performance: Exploring mediating and moderating mechanisms. International Journal of Organizational Analysis, 29(3), 736–754. doi:10.1108/IJOA-05-2020-2204
  • Lynch, A., & Currie, G. (2025). Em-Path: An empathic leadership framework with social workers’ perspectives at the core. The British Journal of Social Work, 55(8), 3955–3975. doi:10.1093/bjsw/bcaf157
  • Ma, G., Wu, W., Liu, C., Ji, J., & Gao, X. (2024). Empathetic leadership and employees’ innovative behavior: Examining the roles of career adaptability and uncertainty avoidance. Frontiers in Psychology, 15. doi:10.3389/fpsyg.2024.1371936
  • Mbah, M. F., Milani, S. Z., & Kushnir, I. (2025). The exercise of empathetic leadership at universities. Cogent Education, 12(1). doi:10.1080/2331186X.2025.2450999
  • Manke, S. N., Pietsch, M., & Freund, P. A. (2025). The role of empathy and empathic leadership practices in schools – A scoping review. Educational Review, 1–31. doi:10.1080/00131911.2025.2510969
  • Mohd-Shamsudin, F., Bani-Melhem, A. J., Bani-Melhem, S., Khassawneh, O., & Aboelmaged, M. (2024). How job stress influences employee problem-solving behaviour in hospitality setting: Exploring the critical roles of performance difficulty and empathetic leadership. Journal of Hospitality and Tourism Management, 59, 153–165. doi:10.1016/j.jhtm.2024.04.003
  • Muss, C., Tüxen, D., & Fürstenau, B. (2025). Empathy in leadership: A systematic literature review on the effects of empathetic leaders in organizations. Management Review Quarterly, 74(4), 1–37. doi:10.1007/s11301-024- 00472-7
  • Muttaqin, G. F., Ismail, T., Bastian, E., & Muchlish, M. (2025). Code red for startups: Empathic leadership as the hidden driver of operational excellence and market domination. Journal of Organizational Behavior Research, 10(3), 73–85. doi:10.51847/ERiKBFtxpl
  • Nakamura, Y. T., Milner, J., Yu, D., & Hinshaw, J. (2025). The role of empathy in leadership ethics: Examining empathic relational leadership practice through video-based methods. Business Ethics Quarterly, 1–38. doi:10.1017/beq.2024.27
  • Naritasari, N., Surwanti, A., & Qamari, I. N. (2023). Empathetic leadership, innovative work behavior and health protocol culture as determinants of employee performance in government organizations. Journal of Governance and Public Policy, 10(3), 303–316. doi:10.18196/jgpp.v10i3.18031
  • Negoro, M. C. W., & Wibowo, A. (2021). Empathetic leadership, job satisfaction and intention to leave among millennials in a start-up industry: Needs’ satisfaction as a mediating variable. Journal of Indonesian Economy and Business, 36(2), 136–154. doi:10.22146/jieb.v36i2.1398
  • Newman, A., Donohue, R., & Eva, N. (2017). Psychological safety: A systematic review of the literature. Human Resource Management Review, 27(3), 521–535. doi:10.1016/j.hrmr.2017.01.001
  • Özen, Y. (2010). Kişisel sorumluluk bağlamında öznel ve psikolojik iyi oluş (sosyal psikolojik bir değerlendirme). Dicle Üniversitesi Sosyal Bilimler Enstitüsü Elektronik Dergisi, 4, 46–58.
  • Raina, R. (2022). Moving crisis to opportunities: A corporate perspective on the impact of compassionate empathic behaviour on the well-being of employees. International Journal of Global Business and Competitiveness, 17(2), 239–255. doi:10.1007/s42943-021-00040-w
  • Simon, L., Rosen, C., Gajendran, R., Ozgen, S., & Corwin, E. (2022). Pain or gain? Understanding how trait empathy impacts leader effectiveness following the provision of negative feedback. Journal of Applied Psychology, 107(2), 279–297. doi:10.1037/apl0000882
  • Telef, B. B. (2013). Psikolojik iyi oluş ölçeği: Türkçeye uyarlama, geçerlik ve güvenirlik çalışması. Hacettepe Üniversitesi Eğitim Fakültesi Dergisi, 28(3), 374–384.
  • Tortumlu, M. (2023). Empatik liderliğin iş tatmini ve çalışan performansına etkisi. Adıyaman Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 45, 535–565. doi:10.14520/adyusbd.1298546
  • Tortumlu, M., & Uzun, K. (2024). Empatik liderliğin işten ayrılma niyetine etkisinde çalışan sadakatinin aracı rolü: Turizm sektöründe bir araştırma. Sosyal Bilimler Araştırmaları Dergisi, 19(2), 172–184. doi:10.48145/gopsbad.1525204
  • Wibowo, A., & Paramita, W. (2022). Resilience and turnover intention: The role of mindful leadership, empathetic leadership, and self-regulation. Journal of Leadership and Organizational Studies, 29(3), 325–341. doi:10.1177/15480518211068735
  • Yue, C., Thelen, P., & Walden, J. (2022). How empathetic leadership communication mitigates employees' turnover intention during COVID-19-related organizational change. Management Decision, 61(5), 1413–1433. doi:10.1108/md-01-2022-0011
Toplam 33 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular Liderlik, Örgütsel Davranış
Bölüm Derleme
Yazarlar

Hayri Cengiz 0000-0002-3394-349X

Gönderilme Tarihi 6 Şubat 2026
Kabul Tarihi 13 Mart 2026
Yayımlanma Tarihi 30 Mart 2026
DOI https://doi.org/10.31200/makuubd.1883785
IZ https://izlik.org/JA92CJ92SJ
Yayımlandığı Sayı Yıl 2026 Cilt: 10 Sayı: 1

Kaynak Göster

APA Cengiz, H. (2026). Empatik Liderliğin Örgütler İçin Önemi: Sistematik Derleme Çalışması. Mehmet Akif Ersoy Üniversitesi Uygulamalı Bilimler Dergisi, 10(1), 143-156. https://doi.org/10.31200/makuubd.1883785