Yıl 2020, Cilt 2 , Sayı 4, Sayfalar 500 - 522 2020-10-22

Dimensions of Vehicle Quality: Scale Development Study
Dimensions of Vehicle Quality: Scale Development Study

Bülent YILDIZ [1] , Ertuğrul ÇAVDAR [2]


The aim of this study was to develop a scale to evaluate vehicle quality (cars and light commercial vehicles). The study also compared owners’ assessment of the current status of their vehicles with the level of importance they assigned to the dimensions of vehicle quality. The sample consisted of 561 automobile owners. Data were collected using a questionnaire. Analysis revealed nine dimensions; reliability, user-friendliness, serviceability, performance, high-endness, aesthetics, perceived quality, comfort, and price. The gap between vehicle quality importance level and current vehicle status scores was greatest in the dimension “high-endness,” followed by serviceability, reliability, comfort, price, key features, user-friendliness, perceived quality, and “aesthetics.”

The aim of this study was to develop a scale to evaluate vehicle quality (cars and light commercial vehicles). The study also compared owners’ assessment of the current status of their vehicles with the level of importance they assigned to the dimensions of vehicle quality. The sample consisted of 561 automobile owners. Data were collected using a questionnaire. Analysis revealed nine dimensions; reliability, user-friendliness, serviceability, performance, high-endness, aesthetics, perceived quality, comfort, and price. The gap between vehicle quality importance level and current vehicle status scores was greatest in the dimension “high-endness,” followed by serviceability, reliability, comfort, price, key features, user-friendliness, perceived quality, and “aesthetics.”
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Birincil Dil en
Konular İşletme
Bölüm Research Articles
Yazarlar

Orcid: 0000-0002-5368-2805
Yazar: Bülent YILDIZ
Kurum: KASTAMONU ÜNİVERSİTESİ
Ülke: Turkey


Orcid: 0000-0002-1522-8775
Yazar: Ertuğrul ÇAVDAR (Sorumlu Yazar)
Kurum: KASTAMONU ÜNİVERSİTESİ
Ülke: Turkey


Tarihler

Yayımlanma Tarihi : 22 Ekim 2020

Bibtex @araştırma makalesi { bilturk773732, journal = {BİLTÜRK Journal of Economics and Related Studies}, issn = {}, eissn = {2667-5927}, address = {http://dergipark.gov.tr}, publisher = {Fatih DEYNELİ}, year = {2020}, volume = {2}, pages = {500 - 522}, doi = {10.47103/bilturk.773732}, title = {Dimensions of Vehicle Quality: Scale Development Study}, key = {cite}, author = {Yıldız, Bülent and Çavdar, Ertuğrul} }
APA Yıldız, B , Çavdar, E . (2020). Dimensions of Vehicle Quality: Scale Development Study . BİLTÜRK Journal of Economics and Related Studies , 2 (4) , 500-522 . DOI: 10.47103/bilturk.773732
MLA Yıldız, B , Çavdar, E . "Dimensions of Vehicle Quality: Scale Development Study" . BİLTÜRK Journal of Economics and Related Studies 2 (2020 ): 500-522 <https://dergipark.org.tr/tr/pub/bilturk/issue/57351/773732>
Chicago Yıldız, B , Çavdar, E . "Dimensions of Vehicle Quality: Scale Development Study". BİLTÜRK Journal of Economics and Related Studies 2 (2020 ): 500-522
RIS TY - JOUR T1 - Dimensions of Vehicle Quality: Scale Development Study AU - Bülent Yıldız , Ertuğrul Çavdar Y1 - 2020 PY - 2020 N1 - doi: 10.47103/bilturk.773732 DO - 10.47103/bilturk.773732 T2 - BİLTÜRK Journal of Economics and Related Studies JF - Journal JO - JOR SP - 500 EP - 522 VL - 2 IS - 4 SN - -2667-5927 M3 - doi: 10.47103/bilturk.773732 UR - https://doi.org/10.47103/bilturk.773732 Y2 - 2020 ER -
EndNote %0 BİLTÜRK Ekonomi ve İlişkili Çalışmalar Dergisi Dimensions of Vehicle Quality: Scale Development Study %A Bülent Yıldız , Ertuğrul Çavdar %T Dimensions of Vehicle Quality: Scale Development Study %D 2020 %J BİLTÜRK Journal of Economics and Related Studies %P -2667-5927 %V 2 %N 4 %R doi: 10.47103/bilturk.773732 %U 10.47103/bilturk.773732
ISNAD Yıldız, Bülent , Çavdar, Ertuğrul . "Dimensions of Vehicle Quality: Scale Development Study". BİLTÜRK Journal of Economics and Related Studies 2 / 4 (Ekim 2020): 500-522 . https://doi.org/10.47103/bilturk.773732
AMA Yıldız B , Çavdar E . Dimensions of Vehicle Quality: Scale Development Study. BILTURK. 2020; 2(4): 500-522.
Vancouver Yıldız B , Çavdar E . Dimensions of Vehicle Quality: Scale Development Study. BİLTÜRK Journal of Economics and Related Studies. 2020; 2(4): 500-522.
IEEE B. Yıldız ve E. Çavdar , "Dimensions of Vehicle Quality: Scale Development Study", BİLTÜRK Journal of Economics and Related Studies, c. 2, sayı. 4, ss. 500-522, Eki. 2020, doi:10.47103/bilturk.773732