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Fuzzy Logic Based Strategy Recommendations to Improve the Efficiency of Financial Institutions

Yıl 2022, Cilt: 7 Sayı: 1, 53 - 69, 31.03.2022
https://doi.org/10.30784/epfad.1021025

Öz

In this study, it is aimed to determine the important factors affecting the performance of human resources departments to increase the efficiency of financial institutions. In this framework, an examination was carried out by considering the fuzzy DEMATEL method. Considering the balanced scorecard approach, Thor Model, Fitzgerald model and extensive literature review, a new set of criteria that can affect performance has been proposed. As a result, investing in new technology was determined as the criterion with the highest importance. Similarly, the provision of training on new technology and the adequacy of the equipment and infrastructure used are other factors of high importance. In this context, financial institutions need to focus on new technology to increase their efficiency. With the new programs to be used, data on personnel will be analyzed more comprehensively. In addition, the personnel working in financial institutions should be familiar with this new technology. In this context, financial institutions should pay attention to this issue while employing personnel. Therefore, personnel with strong analytical skills should be preferred. In this context, considering candidates who graduated from engineering and mathematics departments of universities will contribute to this process. It will also be possible to increase the efficiency of financial institutions with more successful human resources.

Kaynakça

  • Acquah, I.S.K., Agyabeng-Mensah, Y. and Afum, E. (2020). Examining the link among green human resource management practices, green supply chain management practices and performance. Benchmarking: An International Journal, 28(1), 267-290. doi:10.1108/BIJ-05-2020-0205
  • Alhan, O., Yüksel, S. and Dinçer, H. (2020). The role of employee quality on the financial performance of the banks. In H. Dincer and S. Yuksel (Eds.), Strategic outlook for innovative work behaviours (pp. 193-206). doi:10.1007/978-3-030-50131-0_11
  • Barauskaite, G. and Streimikiene, D. (2021). Corporate social responsibility and financial performance of companies: The puzzle of concepts, definitions and assessment methods. Corporate Social Responsibility and Environmental Management, 28(1), 278-287. doi:10.1002/csr.2048
  • Bril, A., Evseeva, S., Kalinina, O., Barykin, S. and Vinogradova, E. (2020). Personnel changes and labor productivity in regulatory budget monitoring. Paper presented at the IOP Conference Series: Materials Science and Engineering. St. Petersburg, Russian Federation. Retrieved from https://doi.org/10.1088/1757-899X/940/1/012105
  • Cheah, S., Bellavitis, C. and Muscio, A. (2021). The impact of technology complexity on the financial performance of R&D projects: Evidence from Singapore. The Journal of Technology Transfer, 46(2), 431-458. doi:10.1007/s10961-020-09777-7
  • Ciobanu, A. and Androniceanu, A. (2018). Integrated human resources activities-the solution for performance improvement in Romanian public sector institutions. Management Research & Practice, 10(3), 60-79. Retrieved from https://www.ceeol.com/
  • Duque‐Grisales, E., Aguilera‐Caracuel, J., Guerrero‐Villegas, J. and García‐Sánchez, E. (2020). Does green innovation affect the financial performance of Multilatinas? The moderating role of ISO 14001 and R&D investment. Business Strategy and the Environment, 29(8), 3286-3302. doi:10.1002/bse.2572
  • Ghadami, L., Masoudi Asl, I., Hessam, S. and Modiri, M. (2021). Developing hospital accreditation standards: Applying fuzzy DEMATEL. International Journal of Healthcare Management, 14(3), 847-855. doi:10.1080/20479700.2019.1702307
  • Godil, D.I., Sharif, A., Ali, M.I., Ozturk, I. and Usman, R. (2021). The role of financial development, R&D expenditure, globalization and institutional quality in energy consumption in India: New evidence from the QARDL approach. Journal of Environmental Management, 285, 112208. doi:10.1016/j.jenvman.2021.112208
  • Hasheminezhad, A., Hadadi, F. and Shirmohammadi, H. (2021). Investigation and prioritization of risk factors in the collision of two passenger trains based on fuzzy COPRAS and fuzzy DEMATEL methods. Soft Computing, 25(6), 4677-4697. doi:10.1007/s00500-020-05478-3
  • Hieu, V.M. and Nwachukwu, C. (2020). Human resources, financial resources and strategic performance: Organisational policy as moderator. Quality-Access to Success, 21(175), 18-24. Retrieved from https://www.proquest.com/
  • Hosseini, S.M., Paydar, M.M. and Hajiaghaei-Keshteli, M. (2021). Recovery solutions for ecotourism centers during the Covid-19 pandemic: Utilizing fuzzy DEMATEL and fuzzy VIKOR methods. Expert Systems with Applications, 185, 115594. doi:10.1016/j.eswa.2021.115594
  • Jahmane, A. and Gaies, B. (2020). Corporate social responsibility, financial instability and corporate financial performance: Linear, non-linear and spillover effects–the case of the CAC 40 companies. Finance Research Letters, 34, 101483. doi:10.1016/j.frl.2020.101483
  • Katou, A.A. (2021). Human resources flexibility as a mediating mechanism between high-performance work systems and organizational performance: A multilevel quasi-longitudinal study. EuroMed Journal of Business, Advance online publication. doi:10.1108/EMJB-11-2020-0120
  • Khan, U., Zhang, Y. and Salik, M. (2020). The financial performance of Korean manufacturing SMEs: Influence of human resources management. The Journal of Asian Finance, Economics, and Business, 7(8), 599-611. doi:10.13106/jafeb.2020.vol7.no8.599
  • Lengsi, I.M. (2020). The influence of green human resources on performance at SMEs in the city Padang. In A. Appolloni et al. (Eds.), The Fifth Padang International Conference on Economics Education, Economics, Business and Management, Accounting and Entrepreneurship (pp. 851-863). doi:10.2991/aebmr.k.201126.093
  • Lo, F.Y. and Liao, P.C. (2021). Rethinking financial performance and corporate sustainability: Perspectives on resources and strategies. Technological Forecasting and Social Change, 162, 120346. doi:10.1016/j.techfore.2020.120346
  • Machado, L.A.N., de Castro Junior, D.F.L., Mondo, T.S., Silveira-Martins, E. and de Abreu, J.C. (2019). Strategic human resources management and hotel performance. Tourism & Management Studies, 15(1), 65-79. Retrieved from https://dialnet.unirioja.es/
  • Nasrollahi, M., Fathi, M.R., Sobhani, S.M., Khosravi, A. and Noorbakhsh, A. (2021). Modeling resilient supplier selection criteria in desalination supply chain based on fuzzy DEMATEL and ISM. International Journal of Management Science and Engineering Management, 1-15. doi:10.1080/17509653.2021.1965502
  • Plaza Bolaños, J. and Nieves, J. (2020). The impact of human resources practices on human capital and the organizational performance of Spanish hotels. Cuadernos de Turismo, 45, 311-580. Retrieved from https://www.proquest.com/
  • Popescu, C.R.G. (2020). Analyzing the impact of green marketing strategies on the financial and non-financial performance of organizations: The intellectual capital factor. In V. Naidoo and R. Verma (Eds.), Green marketing as a positive driver toward business sustainability, (pp. 186-218). doi:10.4018/978-1-5225-9558-8.ch008
  • Saroha, M., Garg, D. and Luthra, S. (2021). Identification and analysis of circular supply chain management practices for sustainability: A fuzzy-DEMATEL approach. International Journal of Productivity and Performance Management, 71(3), 722-747. doi:10.1108/IJPPM-11-2020-0613
  • Sethi, P., Chakrabarti, D. and Bhattacharjee, S. (2020). Globalization, financial development and economic growth: Perils on the environmental sustainability of an emerging economy. Journal of Policy Modeling, 42(3), 520-535. doi:10.1016/j.jpolmod.2020.01.007
  • Singh, S., Dasgupta, M.S. and Routroy, S. (2021). Analysis of critical success factors to design e-waste collection policy in India: A fuzzy DEMATEL approach. Environmental Science and Pollution Research, 29(7), 1-20. doi:10.1007/s11356-021-16129-x
  • Sobaih, A.E.E., Hasanein, A. and Elshaer, I. (2020). Influences of green human resources management on environmental performance in small lodging enterprises: The role of green innovation. Sustainability, 12(24), 10371. doi:10.3390/su122410371
  • Soner, O. (2021). Application of fuzzy DEMATEL method for analysing of accidents in enclosed spaces onboard ships. Ocean Engineering, 220, 108507. doi:10.1016/j.oceaneng.2020.108507
  • Suciu, M.C., Noja, G.G. and Cristea, M. (2020). Diversity, social inclusion and human capital development as fundamentals of financial performance and risk mitigation. Amfiteatru Economic, 22(55), 742-757. Retrieved from https://www.ceeol.com/
  • Thavi, R.R., Narwane, V.S., Jhaveri, R.H. and Raut, R.D. (2021). To determine the critical factors for the adoption of cloud computing in the educational sector in developing countries–a fuzzy DEMATEL approach. Kybernetes, Advance online publication. doi:10.1108/K-12-2020-0864
  • Triatmanto, B., Wahyuni, N. and Respati, H. (2019). Continual human resources empowerment through human capital and commitment for the organizational performance in hospitality industry. Quality Acses to Sucses, 20(173), 84-91. Retrieved from https://eprints.unmer.ac.id/
  • Wan, Z., Nie, A., Chen, J., Ge, J., Zhang, C. and Zhang, Q. (2021). Key barriers to the commercial use of the Northern Sea Route: View from China with a fuzzy DEMATEL approach. Ocean & Coastal Management, 208, 105630. doi:10.1016/j.ocecoaman.2021.10563
  • Xu, L., Peng, X., Pavur, R. and Prybutok, V. (2020). Quality management theory development via meta-analysis. International Journal of Production Economics, 229, 107759. doi:10.1016/j.ijpe.2020.107759
  • Yang, J., Ying, L. and Gao, M. (2020). The influence of intelligent manufacturing on financial performance and innovation performance: The case of China. Enterprise Information Systems, 14(6), 812-832. doi:10.1080/17517575.2020.1746407

Finans Kurumlarının Etkinliklerinin Artırılmasına Yönelik Bulanık Mantık Temelli Strateji Önerileri

Yıl 2022, Cilt: 7 Sayı: 1, 53 - 69, 31.03.2022
https://doi.org/10.30784/epfad.1021025

Öz

Bu çalışmada finans kurumlarının etkinliklerinin arttırılmasına yönelik olarak insan kaynakları departmanlarının performansına etki eden önemli faktörlerin belirlenmesi amaçlanmıştır. Bu çerçevede, bulanık DEMATEL yöntemi dikkate alınarak bir inceleme gerçekleştirilmiştir. Dengeli skorkart yaklaşımı, Thor Modeli, Fitzgerald modeli ve kapsamlı literatür taraması sonuçları dikkate alınarak performansa etki edebilecek yeni bir kriter seti önerilmiştir. Sonuç olarak, yeni teknolojiye yatırım yapılması en fazla önem ağırlığına sahip olan kriter olarak belirlenmiştir. Benzer şekilde, yeni teknolojiye yönelik eğitimlerin verilmesi ve kullanılan ekipman ve altyapı yeterliliği de yüksek önem ağırlığına sahip diğer faktörlerdir. Bu çerçevede, finans kurumlarının etkinliklerini arttırabilmeleri için yeni teknolojiye odaklanmaları gerekmektedir. Kullanılacak yeni programlar ile personele yönelik veriler daha kapsamlı bir şekilde analiz edilebilecektir. Ayrıca, finans kurumlarında çalışan personelin bu yeni teknolojiye hakim olması gerekmektedir. Bu çerçevede, finans kurumları personel istihdam ederken bu hususa çok dikkat etmelidirler. Dolayısıyla, özellikle analitik yönü güçlü olan personelin tercih edilmesi gerekmektedir. Bu bağlamda, üniversitelerin mühendislik ve matematik bölümlerinden mezun olan adaylar dikkate alınması bu sürece katkı sağlayacaktır. Daha başarılı insan kaynakları ile finans kurumlarının etkinliklerinin arttırılabilmesi de mümkün olabilecektir.

Kaynakça

  • Acquah, I.S.K., Agyabeng-Mensah, Y. and Afum, E. (2020). Examining the link among green human resource management practices, green supply chain management practices and performance. Benchmarking: An International Journal, 28(1), 267-290. doi:10.1108/BIJ-05-2020-0205
  • Alhan, O., Yüksel, S. and Dinçer, H. (2020). The role of employee quality on the financial performance of the banks. In H. Dincer and S. Yuksel (Eds.), Strategic outlook for innovative work behaviours (pp. 193-206). doi:10.1007/978-3-030-50131-0_11
  • Barauskaite, G. and Streimikiene, D. (2021). Corporate social responsibility and financial performance of companies: The puzzle of concepts, definitions and assessment methods. Corporate Social Responsibility and Environmental Management, 28(1), 278-287. doi:10.1002/csr.2048
  • Bril, A., Evseeva, S., Kalinina, O., Barykin, S. and Vinogradova, E. (2020). Personnel changes and labor productivity in regulatory budget monitoring. Paper presented at the IOP Conference Series: Materials Science and Engineering. St. Petersburg, Russian Federation. Retrieved from https://doi.org/10.1088/1757-899X/940/1/012105
  • Cheah, S., Bellavitis, C. and Muscio, A. (2021). The impact of technology complexity on the financial performance of R&D projects: Evidence from Singapore. The Journal of Technology Transfer, 46(2), 431-458. doi:10.1007/s10961-020-09777-7
  • Ciobanu, A. and Androniceanu, A. (2018). Integrated human resources activities-the solution for performance improvement in Romanian public sector institutions. Management Research & Practice, 10(3), 60-79. Retrieved from https://www.ceeol.com/
  • Duque‐Grisales, E., Aguilera‐Caracuel, J., Guerrero‐Villegas, J. and García‐Sánchez, E. (2020). Does green innovation affect the financial performance of Multilatinas? The moderating role of ISO 14001 and R&D investment. Business Strategy and the Environment, 29(8), 3286-3302. doi:10.1002/bse.2572
  • Ghadami, L., Masoudi Asl, I., Hessam, S. and Modiri, M. (2021). Developing hospital accreditation standards: Applying fuzzy DEMATEL. International Journal of Healthcare Management, 14(3), 847-855. doi:10.1080/20479700.2019.1702307
  • Godil, D.I., Sharif, A., Ali, M.I., Ozturk, I. and Usman, R. (2021). The role of financial development, R&D expenditure, globalization and institutional quality in energy consumption in India: New evidence from the QARDL approach. Journal of Environmental Management, 285, 112208. doi:10.1016/j.jenvman.2021.112208
  • Hasheminezhad, A., Hadadi, F. and Shirmohammadi, H. (2021). Investigation and prioritization of risk factors in the collision of two passenger trains based on fuzzy COPRAS and fuzzy DEMATEL methods. Soft Computing, 25(6), 4677-4697. doi:10.1007/s00500-020-05478-3
  • Hieu, V.M. and Nwachukwu, C. (2020). Human resources, financial resources and strategic performance: Organisational policy as moderator. Quality-Access to Success, 21(175), 18-24. Retrieved from https://www.proquest.com/
  • Hosseini, S.M., Paydar, M.M. and Hajiaghaei-Keshteli, M. (2021). Recovery solutions for ecotourism centers during the Covid-19 pandemic: Utilizing fuzzy DEMATEL and fuzzy VIKOR methods. Expert Systems with Applications, 185, 115594. doi:10.1016/j.eswa.2021.115594
  • Jahmane, A. and Gaies, B. (2020). Corporate social responsibility, financial instability and corporate financial performance: Linear, non-linear and spillover effects–the case of the CAC 40 companies. Finance Research Letters, 34, 101483. doi:10.1016/j.frl.2020.101483
  • Katou, A.A. (2021). Human resources flexibility as a mediating mechanism between high-performance work systems and organizational performance: A multilevel quasi-longitudinal study. EuroMed Journal of Business, Advance online publication. doi:10.1108/EMJB-11-2020-0120
  • Khan, U., Zhang, Y. and Salik, M. (2020). The financial performance of Korean manufacturing SMEs: Influence of human resources management. The Journal of Asian Finance, Economics, and Business, 7(8), 599-611. doi:10.13106/jafeb.2020.vol7.no8.599
  • Lengsi, I.M. (2020). The influence of green human resources on performance at SMEs in the city Padang. In A. Appolloni et al. (Eds.), The Fifth Padang International Conference on Economics Education, Economics, Business and Management, Accounting and Entrepreneurship (pp. 851-863). doi:10.2991/aebmr.k.201126.093
  • Lo, F.Y. and Liao, P.C. (2021). Rethinking financial performance and corporate sustainability: Perspectives on resources and strategies. Technological Forecasting and Social Change, 162, 120346. doi:10.1016/j.techfore.2020.120346
  • Machado, L.A.N., de Castro Junior, D.F.L., Mondo, T.S., Silveira-Martins, E. and de Abreu, J.C. (2019). Strategic human resources management and hotel performance. Tourism & Management Studies, 15(1), 65-79. Retrieved from https://dialnet.unirioja.es/
  • Nasrollahi, M., Fathi, M.R., Sobhani, S.M., Khosravi, A. and Noorbakhsh, A. (2021). Modeling resilient supplier selection criteria in desalination supply chain based on fuzzy DEMATEL and ISM. International Journal of Management Science and Engineering Management, 1-15. doi:10.1080/17509653.2021.1965502
  • Plaza Bolaños, J. and Nieves, J. (2020). The impact of human resources practices on human capital and the organizational performance of Spanish hotels. Cuadernos de Turismo, 45, 311-580. Retrieved from https://www.proquest.com/
  • Popescu, C.R.G. (2020). Analyzing the impact of green marketing strategies on the financial and non-financial performance of organizations: The intellectual capital factor. In V. Naidoo and R. Verma (Eds.), Green marketing as a positive driver toward business sustainability, (pp. 186-218). doi:10.4018/978-1-5225-9558-8.ch008
  • Saroha, M., Garg, D. and Luthra, S. (2021). Identification and analysis of circular supply chain management practices for sustainability: A fuzzy-DEMATEL approach. International Journal of Productivity and Performance Management, 71(3), 722-747. doi:10.1108/IJPPM-11-2020-0613
  • Sethi, P., Chakrabarti, D. and Bhattacharjee, S. (2020). Globalization, financial development and economic growth: Perils on the environmental sustainability of an emerging economy. Journal of Policy Modeling, 42(3), 520-535. doi:10.1016/j.jpolmod.2020.01.007
  • Singh, S., Dasgupta, M.S. and Routroy, S. (2021). Analysis of critical success factors to design e-waste collection policy in India: A fuzzy DEMATEL approach. Environmental Science and Pollution Research, 29(7), 1-20. doi:10.1007/s11356-021-16129-x
  • Sobaih, A.E.E., Hasanein, A. and Elshaer, I. (2020). Influences of green human resources management on environmental performance in small lodging enterprises: The role of green innovation. Sustainability, 12(24), 10371. doi:10.3390/su122410371
  • Soner, O. (2021). Application of fuzzy DEMATEL method for analysing of accidents in enclosed spaces onboard ships. Ocean Engineering, 220, 108507. doi:10.1016/j.oceaneng.2020.108507
  • Suciu, M.C., Noja, G.G. and Cristea, M. (2020). Diversity, social inclusion and human capital development as fundamentals of financial performance and risk mitigation. Amfiteatru Economic, 22(55), 742-757. Retrieved from https://www.ceeol.com/
  • Thavi, R.R., Narwane, V.S., Jhaveri, R.H. and Raut, R.D. (2021). To determine the critical factors for the adoption of cloud computing in the educational sector in developing countries–a fuzzy DEMATEL approach. Kybernetes, Advance online publication. doi:10.1108/K-12-2020-0864
  • Triatmanto, B., Wahyuni, N. and Respati, H. (2019). Continual human resources empowerment through human capital and commitment for the organizational performance in hospitality industry. Quality Acses to Sucses, 20(173), 84-91. Retrieved from https://eprints.unmer.ac.id/
  • Wan, Z., Nie, A., Chen, J., Ge, J., Zhang, C. and Zhang, Q. (2021). Key barriers to the commercial use of the Northern Sea Route: View from China with a fuzzy DEMATEL approach. Ocean & Coastal Management, 208, 105630. doi:10.1016/j.ocecoaman.2021.10563
  • Xu, L., Peng, X., Pavur, R. and Prybutok, V. (2020). Quality management theory development via meta-analysis. International Journal of Production Economics, 229, 107759. doi:10.1016/j.ijpe.2020.107759
  • Yang, J., Ying, L. and Gao, M. (2020). The influence of intelligent manufacturing on financial performance and innovation performance: The case of China. Enterprise Information Systems, 14(6), 812-832. doi:10.1080/17517575.2020.1746407
Toplam 32 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular Finans
Bölüm Makaleler
Yazarlar

Oya Alhan Bu kişi benim 0000-0002-5749-5572

Serhat Yüksel

Hasan Dinçer 0000-0002-8072-031X

Elif Baykal 0000-0002-4966-8074

Yayımlanma Tarihi 31 Mart 2022
Kabul Tarihi 21 Mart 2022
Yayımlandığı Sayı Yıl 2022 Cilt: 7 Sayı: 1

Kaynak Göster

APA Alhan, O., Yüksel, S., Dinçer, H., Baykal, E. (2022). Finans Kurumlarının Etkinliklerinin Artırılmasına Yönelik Bulanık Mantık Temelli Strateji Önerileri. Ekonomi Politika Ve Finans Araştırmaları Dergisi, 7(1), 53-69. https://doi.org/10.30784/epfad.1021025