The Effect of Manager’s Incivility on Organizational Citizenship Behavior: The Mediation Role of Psychological Contract Violation and Moral Disengagement

Öz

Civility plays a key role in the formation of human relationships. When the subject is considered in the context of organizations, it is seen that civility has an important place in the functioning of the organization. The polite behaviors experienced or observed by the employees in their relations with their managers spread to the whole organization and also spread to the rude and rude behaviors. This situation can disrupt the working order of the organization and damage the employee-organization relationship. From this point of view, in this study, the mediating role of psychological contract violation and moral disengagement in the effect of manager’s incivility on organizational citizenship behavior was examined. The research was conducted on 509 public institution employees in the provinces of Konya, Karaman, Yozgat, and Niğde. The data were analyzed with the Structural Equation Model. Findings show that manager incivility affects organizational citizenship behavior through psychological contract violation and moral disengagement.

Anahtar Kelimeler

• Organizational Citizenship Behavior
• Psychological Contract Violance
• Moral Disengagement..

Yönetici Nezaketsizliğinin Örgütsel Vatandaşlık Davranışına Etkisi: Psikolojik Sözleşme İhlali ve Ahlaki Çözülmenin Aracılık Rolü

Öz

Nezaket, insan ilişkilerinde kilit rol oynamaktadır. Örgütler bağlamında konu ele alındığında nezaketin örgütün işleyişinde aynı şekilde önemli yer tuttuğu görülmektedir. Çalışanların yöneticileri ile ilişkilerinde yaşadığı veya gözlemlediği nazik davranışlar tüm örgüte yayıldığı gibi nezaketsiz ve kaba davranışlarda aynı şekilde sirayet etmektedir. Nezaketsizlik kaynaklı olumsuzluklar örgütün çalışma düzenini bozabilmekte ve çalışan-örgüt ilişkisini zedeleyebilmektedir. Buradan hareketle bu çalışmada yönetici nezaketsizliğinin örgütsel vatandaşlık davranışına etkisinde psikolojik sözleşme ihlali ve ahlaki çözülmenin aracılık rolü incelenmiştir. Araştırma Konya, Karaman, Yozgat ve Niğde illerinde bulunan 509 kamu kurumu çalışanı üzerinde yapılmıştır. Veriler Yapısal Eşitlik Modeli ile analiz edilmiştir. Bulgular, yönetici nezaketsizliğinin psikolojik sözleşme ihlali ve ahlaki çözülme üzerinden örgütsel vatandaşlık davranışını etkilediğini göstermektedir.

Anahtar Kelimeler

• Yönetici Nezaketsizliği
• Örgütsel Vatandaşlık Davranışı
• Psikolojik Sözleşme İhlali
• Ahlaki Çözülme

Kaynakça

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