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İşyeri Nezaketsizliğinin Yaratıcı Çalışan Performansı Üzerindeki Etkisi: Lider-Üye Etkileşiminin Aracılık Rolü

Yıl 2020, Cilt: 7 Sayı: 2, 267 - 282, 19.10.2020
https://doi.org/10.18394/iid.644694

Öz

İşyerlerindeki nezaketsiz davranışlar çalışanlar arasındaki
ilişkileri sekteye uğratabilmekte, çalışanların ve işletmelerin ortaya koyacağı
çıktılar üzerinde olumsuz etkilere sebep olabilmektedir.
Bu çalışmada işyeri nezaketsizliğinin yaratıcı çalışan performansı
üzerindeki etkisi ve bu ikisi arasındaki ilişkide lider-üye etkileşiminin aracı;
yaş ve çalışma süresinin ise düzenleyici etkisinin ortaya konulması
amaçlanmıştır. Bu bağlamda oluşturulan aracılı düzenleyici yapısal eşitlik
modelini test etmek amacıyla veri toplamak için Malatya ilindeki özel sektör ve
kamu kesimi çalışan ve yöneticileri ile bir anket çalışması
gerçekleştirilmiştir. Yapılan araştırmanın sonucuna göre işyeri nezaketsizliği
yaratıcı çalışan performansını ve lider-üye etkileşimini olumsuz olarak
etkilemektedir. Ayrıca işyeri nezaketsizliği ile yaratıcı çalışan performansı
arasındaki ilişkide lider-üye etkileşimi aracı, mevcut işyerinde çalışma süresi
ise düzenleyici role sahiptir. 

Kaynakça

  • Aiken, L. S., West, S. G., & Reno, R. R. (1991). Multiple regression: Testing and interpreting interactions. Sage Publications.
  • Amabile, T. M. (1983). The social psychology of creativity: A componential conceptualization. Journal of Personality and Social Psychology, 45(2), 357.
  • Anderson, J. C., ve Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin. 103(3), 411.
  • Andersson, L. M., & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24(3), 452-471.
  • Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74-94.
  • Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173.
  • Bauer, T. N., & Erdoğan, B. (2016). The oxford handbook of leader-member exchange (T. N. Bauer & B. Erdoğan Eds.). New York: Oxford University Press.
  • Bauer, T. N., & Green, S. G. (1996). Development of leader-member exchange: A longitudinal test. Academy of Management Journal, 39(6), 1538-1567.
  • Blau, P. (2017). Exchange and power in social life. Routledge.
  • Brislin, R. W. (1980). Translation and content analysis of oral and written materials. In J. W. Berry & H. C. Triandis (Eds.), Handbook of Cross-Cultural Psychology (Vol. 2, pp. 389-444).
  • Burchell, M., & Robin, J. (2011). The great workplace how to build it, how to keep it and why it matters. San Francisco: Jossey-Bass.
  • Burmaoğlu, S., Polat, M., & Meydan, C. H. (2013). Örgütsel davranış alanında ilişkisel analiz yöntemleri ve türkçe yazında aracılık modeli kullanımı üzerine bir inceleme. Anadolu Üniversitesi Sosyal Bilimler Dergisi, 13(1), 13-26.
  • Coelho, F., Augustob, M., & Lages, L. F. (2011). Contextual factors and the creativity of frontline employees: The mediating effects of role stress and intrinsic motivation. Journal of Retailing, 87(1), 31-45.
  • Cohen, L., Manion, L., & Morrison, K. (2002). Research methods in education. Routledge.
  • Cohen, P., West, S. G., & Aiken, L. S. (2014). Applied multiple regression/correlation analysis for the behavioral sciences. Psychology Press.
  • Cortina, L. M., & Magley, V. J. (2001). Incivility in the workplace: Incidence and impact. Journal of Occupational Health Psychology, 6(1).
  • Cortina, L. M., & Magley, V. J. (2009). Patterns and profiles of response to incivility in the workplace. Journal of Occupational Health Psychology, 14(3), 272.
  • Cortina, L. M., Magley, V. J., Williams, J. H., & Langhout, R. D. (2001). Incivility in the workplace: incidence and impact. Journal of Occupational Health Psychology, 6(1), 64.
  • Craney, T. A., & Surles, J. G. (2002). Model-dependent variance inflation factor cutoff values. Quality Engineering, 14(3), 391-403.
  • Cummings, A., & Oldham, G. R. (1997). Enhancing creativity: Managing work contexts for the high potential employee. California Management Review, 40(1), 22-38.
  • Çiçek, B., & Almalı, A. (2017). E-Devlet uygulamalarının lider üye etkileşimi üzerindeki etkisi. Route Educational & Social Science Journal 4(8), 455-467.
  • Çiçek, B., & Deniz, M. (2017). Liderlere ve organizasyonlara değer temelli yaklaşım: Değer merkezli liderlik ve etik iklim ilişkisi üzerine bir araştırma. İşletme Araştırmaları Dergisi 9(2), 150-168.
  • Dul, J., & Ceylan, C. (2011). Work environments for employee creativity. Ergonomics, 54(1), 12-20.
  • Efron, B., & Tibshirani, R. (1986). Bootstrap methods for standard errors, confidence intervals, and other measures of statistical accuracy. Statistical Science, 54-75.
  • Eichhorn, B. R. (2014). Common method variance techniques. Cleveland State University, Department of Operations & Supply Chain Management. Cleveland, OH: SAS Institute Inc.
  • Falk, C. F. (2017). Mediation analysis. Retrieved from: http://www.psych.mcgill.ca/perpg/fac/falk/mediation.html
  • Felblinger, D. M. (2008). Incivility and bullying in the workplace and nurses’ shame responses. Journal of Obstetric, Gynecologic & Neonatal Nursing, 37(2), 234-242.
  • Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 39-50.
  • Fred Dansereau, J., Graen, G., & Haga, W. J. (1975). A vertical dyad linkage approach to leadership within formal organizations a longitudinal investigation of the role making process. Organızatıonal Behavıor and Human Performance, 13, 46-78.
  • Gallos, J. V. (2008). Business leadership: A jossey-bass reader. San Francisco: Jossey- Bass.
  • George, J. M., & Brief, A. P. (1992). Feeling good-doing good: A conceptual analysis of the mood at work-organizational spontaneity relationship. Psychological Bulletin, 112(2), 310-329.
  • George, J. M., & Zhou, J. (2001). When openness to experience and conscientiousness are related to creative behavior: An interactional approach. Journal of Applied Psychology, 86(3), 513-524.
  • Gong, Y., Huang, J.-C., & Farh, J.-L. (2009). Employee learning orientation, transformational leadership, and employee creativity: The mediating role of employee creative self-efficacy. Academy of Management Journal, 52(4), 765-778.
  • Gouldner, A. W. (1960). The norm of reciprocity: A preliminary statement. American Sociological Review, 161-178.
  • Graen, G. B., & Liden, R. C. (1982). Role of leadership in the employee withdrawal process. Journal of Applied Psychology, 67(6), 868-872.
  • Graen, G. B., & Uhl-Bien, M. (1995). Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective. The Leadership Quarterly, 6(2), 219-247.
  • Gupta, V., & Singh, S. (2014). Leadership and creative performance behaviors in R&D laboratories: Examining the mediating role of justice perceptions. Journal of Leadership & Organizational Studies, 22(1), 1-16.
  • Gutnick, D., Walter, F., Nijstad, B. A., & Dreu, C. K. W. D. (2012). Creative performance under pressure. Organizational Psychology Review, 2(3), 189-207.
  • Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate data analysis (6th Edition). Pearson Prentice Hall. New Jersey.
  • Harman, H. H. (1967). Modern factor analysis. Chicago: University of Chicago Press.
  • Hayes, A. F. (2017). Introduction to mediation, moderation, and conditional process analysis: A regression-based approach. Guilford Publications.
  • Henseler, J., Ringle, C. M., ve Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of The Academy of Marketing Science. 43(1), 115-135.
  • Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: a Multidisciplinary Journal, 6(1), 1-55.
  • Hur, W. M., Moon, T., & Jun, J. K. (2016). The effect of workplace incivility on service employee creativity: The mediating role of emotional exhaustion and intrinsic motivation. Journal of Services Marketing, 30(3), 302-315.
  • Hutton, S. A. (2006). Workplace incivility: State of the science. JONA: The Journal of Nursing Administration, 36(1), 22-27.
  • Iacobucci, D., Saldanha, N., & Deng, X. (2007). A meditation on mediation: Evidence that structural equations models perform better than regressions. Journal of Consumer Psychology, 17(2), 139-153.
  • Kline, R. B. (2005). Principles and practice of structural equation modeling. New York: Guilford Press.
  • LaGrange, R. L., Ferraro, K. F., & Supancic, M. (1992). Perceived risk and fear of crime: Role of social and physical incivilities. Journal of Research in Crime and Delinquency, 29(3), 311-334.
  • Leiter, M. (2013). Analyzing and theorizing the dynamics of the workplace incivility crisis. Canada: Springer.
  • Lutgen-Sandvik, P., Tracy, S. J., & Alberts, J. K. (2007). Burned by bullying in the american workplace: Prevalence, perception, degree and impact. Journal of Management Studies, 44(6), 837-862.
  • Madjar, N., Oldham, G. R., & Prat, M. G. (2002). There’s no place like home? The contributions of work and nonwork creativity support to employees’ creative performance. Academy of Management Journal, 45(4), 757-767.
  • Mallinckrodt, B., Abraham, W. T., Wei, M., & Russell, D. W. (2006). Advances in testing the statistical significance of mediation effects. Journal of Counseling Psychology, 53(3), 372.
  • Northouse, P. G. (2010). Leadership theory and practice. Los Angeles: Sage Publications.
  • Oldham, G. R., & Cummings, A. (1996). Employee creativity: Personal and contextual factors at work. Academy of Management Journal, 39(3), 607-634.
  • Oxford. (2019). Incivility. Retrieved from: https://www.oxfordlearnersdictionaries.com/definition/english/incivility?q=incivility
  • Pan, W., Sun, L. Y., & Chow, I. H. S. (2012). Leader-member exchange and employee creativity: Test of a multilevel moderated mediation model. Human Performance, 25(5), 432-451.
  • Pearson, C. M., Andersson, L. M., & Porath, C. L. (2000). Assessing and attacking workplace incivility. Organizational Dynamics, 29(2), 123-137.
  • Penney, L. M., & Spector, P. E. (2005). Job stress, incivility, and counterproductive work behavior (CWB): The moderating role of negative affectivity. Journal of Organizational Behavior, 26(7), 777-796.
  • Pfifferling, J.-H. (2003). Developing and implementing a policy to deal with disruptive staff members. Oncology Issues, 18(3), 16-21.
  • Porath, C. L., Foulk, T., & Erez, A. (2015). How incivility hijacks performance. Organizational Dynamics, 44(4), 258-265.
  • Sadler, P. (2003). Leadership. London: Kogan Page.
  • Sakurai, K., & Jex, S. M. (2012). Coworker incivility and incivility targets' work effort and counterproductive work behaviors: The moderating role of supervisor social support. Journal of Occupational Health Psychology, 17(2), 150.
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The Effect of Workplace Incivility on Employee Creative Performance: The Mediator Role of Leader-Member Exchange

Yıl 2020, Cilt: 7 Sayı: 2, 267 - 282, 19.10.2020
https://doi.org/10.18394/iid.644694

Öz

Discourteous behaviours in workplaces may hamper the
relations between employees and this may have negative effects on the outputs
of employees and enterprises. In this study, the impact of workplace incivility
on employee creative performance and the mediating effect of leader-member exchange
and the moderator role of age and working time on the relationship between
these two were aimed to be put forward. In this context, a questionnaire was
conducted with private and public sector employees and managers in Malatya
Province to collect data in order to test the moderated-mediation structural
equality model formed. The results of the research indicate that workplace
incivility adversely affects employee creative performance and leader-member
exchange. In addition,
leader-member exchange has a mediator role and tenure
has a moderator role in the relationship between workplace incivility and
employee creative performance. 

Kaynakça

  • Aiken, L. S., West, S. G., & Reno, R. R. (1991). Multiple regression: Testing and interpreting interactions. Sage Publications.
  • Amabile, T. M. (1983). The social psychology of creativity: A componential conceptualization. Journal of Personality and Social Psychology, 45(2), 357.
  • Anderson, J. C., ve Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin. 103(3), 411.
  • Andersson, L. M., & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24(3), 452-471.
  • Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74-94.
  • Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173.
  • Bauer, T. N., & Erdoğan, B. (2016). The oxford handbook of leader-member exchange (T. N. Bauer & B. Erdoğan Eds.). New York: Oxford University Press.
  • Bauer, T. N., & Green, S. G. (1996). Development of leader-member exchange: A longitudinal test. Academy of Management Journal, 39(6), 1538-1567.
  • Blau, P. (2017). Exchange and power in social life. Routledge.
  • Brislin, R. W. (1980). Translation and content analysis of oral and written materials. In J. W. Berry & H. C. Triandis (Eds.), Handbook of Cross-Cultural Psychology (Vol. 2, pp. 389-444).
  • Burchell, M., & Robin, J. (2011). The great workplace how to build it, how to keep it and why it matters. San Francisco: Jossey-Bass.
  • Burmaoğlu, S., Polat, M., & Meydan, C. H. (2013). Örgütsel davranış alanında ilişkisel analiz yöntemleri ve türkçe yazında aracılık modeli kullanımı üzerine bir inceleme. Anadolu Üniversitesi Sosyal Bilimler Dergisi, 13(1), 13-26.
  • Coelho, F., Augustob, M., & Lages, L. F. (2011). Contextual factors and the creativity of frontline employees: The mediating effects of role stress and intrinsic motivation. Journal of Retailing, 87(1), 31-45.
  • Cohen, L., Manion, L., & Morrison, K. (2002). Research methods in education. Routledge.
  • Cohen, P., West, S. G., & Aiken, L. S. (2014). Applied multiple regression/correlation analysis for the behavioral sciences. Psychology Press.
  • Cortina, L. M., & Magley, V. J. (2001). Incivility in the workplace: Incidence and impact. Journal of Occupational Health Psychology, 6(1).
  • Cortina, L. M., & Magley, V. J. (2009). Patterns and profiles of response to incivility in the workplace. Journal of Occupational Health Psychology, 14(3), 272.
  • Cortina, L. M., Magley, V. J., Williams, J. H., & Langhout, R. D. (2001). Incivility in the workplace: incidence and impact. Journal of Occupational Health Psychology, 6(1), 64.
  • Craney, T. A., & Surles, J. G. (2002). Model-dependent variance inflation factor cutoff values. Quality Engineering, 14(3), 391-403.
  • Cummings, A., & Oldham, G. R. (1997). Enhancing creativity: Managing work contexts for the high potential employee. California Management Review, 40(1), 22-38.
  • Çiçek, B., & Almalı, A. (2017). E-Devlet uygulamalarının lider üye etkileşimi üzerindeki etkisi. Route Educational & Social Science Journal 4(8), 455-467.
  • Çiçek, B., & Deniz, M. (2017). Liderlere ve organizasyonlara değer temelli yaklaşım: Değer merkezli liderlik ve etik iklim ilişkisi üzerine bir araştırma. İşletme Araştırmaları Dergisi 9(2), 150-168.
  • Dul, J., & Ceylan, C. (2011). Work environments for employee creativity. Ergonomics, 54(1), 12-20.
  • Efron, B., & Tibshirani, R. (1986). Bootstrap methods for standard errors, confidence intervals, and other measures of statistical accuracy. Statistical Science, 54-75.
  • Eichhorn, B. R. (2014). Common method variance techniques. Cleveland State University, Department of Operations & Supply Chain Management. Cleveland, OH: SAS Institute Inc.
  • Falk, C. F. (2017). Mediation analysis. Retrieved from: http://www.psych.mcgill.ca/perpg/fac/falk/mediation.html
  • Felblinger, D. M. (2008). Incivility and bullying in the workplace and nurses’ shame responses. Journal of Obstetric, Gynecologic & Neonatal Nursing, 37(2), 234-242.
  • Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 39-50.
  • Fred Dansereau, J., Graen, G., & Haga, W. J. (1975). A vertical dyad linkage approach to leadership within formal organizations a longitudinal investigation of the role making process. Organızatıonal Behavıor and Human Performance, 13, 46-78.
  • Gallos, J. V. (2008). Business leadership: A jossey-bass reader. San Francisco: Jossey- Bass.
  • George, J. M., & Brief, A. P. (1992). Feeling good-doing good: A conceptual analysis of the mood at work-organizational spontaneity relationship. Psychological Bulletin, 112(2), 310-329.
  • George, J. M., & Zhou, J. (2001). When openness to experience and conscientiousness are related to creative behavior: An interactional approach. Journal of Applied Psychology, 86(3), 513-524.
  • Gong, Y., Huang, J.-C., & Farh, J.-L. (2009). Employee learning orientation, transformational leadership, and employee creativity: The mediating role of employee creative self-efficacy. Academy of Management Journal, 52(4), 765-778.
  • Gouldner, A. W. (1960). The norm of reciprocity: A preliminary statement. American Sociological Review, 161-178.
  • Graen, G. B., & Liden, R. C. (1982). Role of leadership in the employee withdrawal process. Journal of Applied Psychology, 67(6), 868-872.
  • Graen, G. B., & Uhl-Bien, M. (1995). Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective. The Leadership Quarterly, 6(2), 219-247.
  • Gupta, V., & Singh, S. (2014). Leadership and creative performance behaviors in R&D laboratories: Examining the mediating role of justice perceptions. Journal of Leadership & Organizational Studies, 22(1), 1-16.
  • Gutnick, D., Walter, F., Nijstad, B. A., & Dreu, C. K. W. D. (2012). Creative performance under pressure. Organizational Psychology Review, 2(3), 189-207.
  • Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate data analysis (6th Edition). Pearson Prentice Hall. New Jersey.
  • Harman, H. H. (1967). Modern factor analysis. Chicago: University of Chicago Press.
  • Hayes, A. F. (2017). Introduction to mediation, moderation, and conditional process analysis: A regression-based approach. Guilford Publications.
  • Henseler, J., Ringle, C. M., ve Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of The Academy of Marketing Science. 43(1), 115-135.
  • Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: a Multidisciplinary Journal, 6(1), 1-55.
  • Hur, W. M., Moon, T., & Jun, J. K. (2016). The effect of workplace incivility on service employee creativity: The mediating role of emotional exhaustion and intrinsic motivation. Journal of Services Marketing, 30(3), 302-315.
  • Hutton, S. A. (2006). Workplace incivility: State of the science. JONA: The Journal of Nursing Administration, 36(1), 22-27.
  • Iacobucci, D., Saldanha, N., & Deng, X. (2007). A meditation on mediation: Evidence that structural equations models perform better than regressions. Journal of Consumer Psychology, 17(2), 139-153.
  • Kline, R. B. (2005). Principles and practice of structural equation modeling. New York: Guilford Press.
  • LaGrange, R. L., Ferraro, K. F., & Supancic, M. (1992). Perceived risk and fear of crime: Role of social and physical incivilities. Journal of Research in Crime and Delinquency, 29(3), 311-334.
  • Leiter, M. (2013). Analyzing and theorizing the dynamics of the workplace incivility crisis. Canada: Springer.
  • Lutgen-Sandvik, P., Tracy, S. J., & Alberts, J. K. (2007). Burned by bullying in the american workplace: Prevalence, perception, degree and impact. Journal of Management Studies, 44(6), 837-862.
  • Madjar, N., Oldham, G. R., & Prat, M. G. (2002). There’s no place like home? The contributions of work and nonwork creativity support to employees’ creative performance. Academy of Management Journal, 45(4), 757-767.
  • Mallinckrodt, B., Abraham, W. T., Wei, M., & Russell, D. W. (2006). Advances in testing the statistical significance of mediation effects. Journal of Counseling Psychology, 53(3), 372.
  • Northouse, P. G. (2010). Leadership theory and practice. Los Angeles: Sage Publications.
  • Oldham, G. R., & Cummings, A. (1996). Employee creativity: Personal and contextual factors at work. Academy of Management Journal, 39(3), 607-634.
  • Oxford. (2019). Incivility. Retrieved from: https://www.oxfordlearnersdictionaries.com/definition/english/incivility?q=incivility
  • Pan, W., Sun, L. Y., & Chow, I. H. S. (2012). Leader-member exchange and employee creativity: Test of a multilevel moderated mediation model. Human Performance, 25(5), 432-451.
  • Pearson, C. M., Andersson, L. M., & Porath, C. L. (2000). Assessing and attacking workplace incivility. Organizational Dynamics, 29(2), 123-137.
  • Penney, L. M., & Spector, P. E. (2005). Job stress, incivility, and counterproductive work behavior (CWB): The moderating role of negative affectivity. Journal of Organizational Behavior, 26(7), 777-796.
  • Pfifferling, J.-H. (2003). Developing and implementing a policy to deal with disruptive staff members. Oncology Issues, 18(3), 16-21.
  • Porath, C. L., Foulk, T., & Erez, A. (2015). How incivility hijacks performance. Organizational Dynamics, 44(4), 258-265.
  • Sadler, P. (2003). Leadership. London: Kogan Page.
  • Sakurai, K., & Jex, S. M. (2012). Coworker incivility and incivility targets' work effort and counterproductive work behaviors: The moderating role of supervisor social support. Journal of Occupational Health Psychology, 17(2), 150.
  • Sguera, F., Bagozzi, R. P., Huy, Q. N., Boss, W. R., & Boss, D. S. (2016). Curtailing the Harmful Effects of Workplace Incivility: The Role of Structural Demands and Organization-Provided Resources. Journal of Vocational Behavior, 95(96), 115-127.
  • Shalley, C. E., & Gilson, L. L. (2004). What leaders need to know: A review of social and contextual factors that can foster or hinder creativity. The Leadership Quarterly, 15(1), 33-53.
  • Sivo, S. A., Fan, X., Witta, E. L., & Willse, J. T. (2006). The search for" optimal" cutoff properties: Fit index criteria in structural equation modeling. The Journal of Experimental Education, 74(3), 267-288.
  • Sliter, M. T., Pui, S. Y., Sliter, K. A., & Jex, S. M. (2011). The differential effects of interpersonal conflict from customers and coworkers: Trait anger as a moderator. Journal of Occupational Health Psychology, 16(4), 424.
  • Solomon, R. C. (1998). The moral psychology of business: Care and compassion in the corporation. Business Ethics Quarterly, 8(3), 515-533.
  • Tabachnick, B. G., Fidell, L. S., & Ullman, J. B. (2007). Using multivariate statistics (Vol. 5). Boston, MA: Pearson.
  • Tavşancıl, E. (2002). Tutumların ölçülmesi ve SPSS ile veri analizi. Ankara: Nobel Yayıncılık.
  • TDK. (2019). Nezaketsizlik. Retrieved from: https://sozluk.gov.tr/.
  • Thompson, G., Buch, R., & Glasø, L. (2018). Low-quality LMX relationships, leader incivility, and follower responses. Journal of General Management, 44(1), 17-26.
  • Tierney, P., & Farmer, S. M. (2004). The pygmalion process and employee creativity. Journal of Management, 30(3), 413-432.
  • Tierney, P., Farmer, S. M., & Graen, G. B. (1999). An examination of leadership and employee creativity: The relevance of traits and relationships. Personnel Psychology, 52(3), 591-620.
  • TÜİK. (2019). Retrieved from: http://www.tuik.gov.tr/PreTablo.do?alt_id=1059
  • Unsworth, K. (2001). Unpacking creativity. Academy of Management Review, 26(2), 289-297.
  • Urbach, N., & Ahlemann, F. (2010). Structural equation modeling in information systems research using partial least squares. Journal of Information Technology Theory and Application, 11(2), 5-40.
  • Vidyarthi, P. R., Liden, R. C., Anand, S., Erdogan, B., & Ghosh, S. (2010). Where do i stand? Examining the effects of leader-member exchange social comparison on employee work behaviors. Journal of Applied Psychology, 95(5), 849-861.
  • Walumbwa, F. O., Cropanzano, R., & Hartnell, C. A. (2009). Organizational justice, voluntary learning behavior and job performance: A test of the mediating effects of identification and leader-member exchange. Journal of Organizational Behavior, 30(8), 1103-1126.
  • Waples, E. P., & Friedrich, T. L. (2011). Managing creative performance: Important strategies for leaders of creative efforts. Advances in Developing Human Resources, 13(3), 366-385.
  • Wayne, S. J., Shore, L. M., & Liden, R. C. (1997). Perceived organizational support and leader-member exchange: A social exchange perspective. Academy of Management Journal, 40(1), 82-111.
  • Zhan, X., Li, Z., & Luo, W. (2019). An identification‐based model of workplace incivility and employee creativity: evidence from China. Asia Pacific Journal of Human Resources, 57(4), 528-552.
  • Zhou, J., & Shalley, C. E. (2003). Research on employee creativity: A critical review and directions for future research. In Research in personnel and human resources management (pp. 165-217). Emerald Group Publishing Limited.
  • Zinbarg, R. E., Revelle, W., Yovel, I., & Li, W. (2005). Cronbach’s α, Revelle’s β, and McDonald’s ω H: Their relations with each other and two alternative conceptualizations of reliability. Psychometrika, 70(1), 123-133.
Toplam 83 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Makaleler
Yazarlar

Berat Çiçek 0000-0002-4584-5862

Ahmet Çiçek Bu kişi benim 0000-0002-3787-2123

Yayımlanma Tarihi 19 Ekim 2020
Gönderilme Tarihi 9 Kasım 2019
Kabul Tarihi 27 Nisan 2020
Yayımlandığı Sayı Yıl 2020 Cilt: 7 Sayı: 2

Kaynak Göster

APA Çiçek, B., & Çiçek, A. (2020). İşyeri Nezaketsizliğinin Yaratıcı Çalışan Performansı Üzerindeki Etkisi: Lider-Üye Etkileşiminin Aracılık Rolü. İş Ve İnsan Dergisi, 7(2), 267-282. https://doi.org/10.18394/iid.644694
AMA Çiçek B, Çiçek A. İşyeri Nezaketsizliğinin Yaratıcı Çalışan Performansı Üzerindeki Etkisi: Lider-Üye Etkileşiminin Aracılık Rolü. İş ve İnsan Dergisi. Ekim 2020;7(2):267-282. doi:10.18394/iid.644694
Chicago Çiçek, Berat, ve Ahmet Çiçek. “İşyeri Nezaketsizliğinin Yaratıcı Çalışan Performansı Üzerindeki Etkisi: Lider-Üye Etkileşiminin Aracılık Rolü”. İş Ve İnsan Dergisi 7, sy. 2 (Ekim 2020): 267-82. https://doi.org/10.18394/iid.644694.
EndNote Çiçek B, Çiçek A (01 Ekim 2020) İşyeri Nezaketsizliğinin Yaratıcı Çalışan Performansı Üzerindeki Etkisi: Lider-Üye Etkileşiminin Aracılık Rolü. İş ve İnsan Dergisi 7 2 267–282.
IEEE B. Çiçek ve A. Çiçek, “İşyeri Nezaketsizliğinin Yaratıcı Çalışan Performansı Üzerindeki Etkisi: Lider-Üye Etkileşiminin Aracılık Rolü”, İş ve İnsan Dergisi, c. 7, sy. 2, ss. 267–282, 2020, doi: 10.18394/iid.644694.
ISNAD Çiçek, Berat - Çiçek, Ahmet. “İşyeri Nezaketsizliğinin Yaratıcı Çalışan Performansı Üzerindeki Etkisi: Lider-Üye Etkileşiminin Aracılık Rolü”. İş ve İnsan Dergisi 7/2 (Ekim 2020), 267-282. https://doi.org/10.18394/iid.644694.
JAMA Çiçek B, Çiçek A. İşyeri Nezaketsizliğinin Yaratıcı Çalışan Performansı Üzerindeki Etkisi: Lider-Üye Etkileşiminin Aracılık Rolü. İş ve İnsan Dergisi. 2020;7:267–282.
MLA Çiçek, Berat ve Ahmet Çiçek. “İşyeri Nezaketsizliğinin Yaratıcı Çalışan Performansı Üzerindeki Etkisi: Lider-Üye Etkileşiminin Aracılık Rolü”. İş Ve İnsan Dergisi, c. 7, sy. 2, 2020, ss. 267-82, doi:10.18394/iid.644694.
Vancouver Çiçek B, Çiçek A. İşyeri Nezaketsizliğinin Yaratıcı Çalışan Performansı Üzerindeki Etkisi: Lider-Üye Etkileşiminin Aracılık Rolü. İş ve İnsan Dergisi. 2020;7(2):267-82.

 

 

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