İşyeri Nezaketsizliğinin Yaratıcı Çalışan Performansı Üzerindeki Etkisi: Lider-Üye Etkileşiminin Aracılık Rolü

Yıl 2020, Cilt: 7 Sayı: 2, 267 - 282, 19.10.2020

Berat Çiçek , Ahmet Çiçek

https://doi.org/10.18394/iid.644694

Cited By: 11

Öz

İşyerlerindeki nezaketsiz davranışlar çalışanlar arasındaki
ilişkileri sekteye uğratabilmekte, çalışanların ve işletmelerin ortaya koyacağı
çıktılar üzerinde olumsuz etkilere sebep olabilmektedir. Bu çalışmada işyeri nezaketsizliğinin yaratıcı çalışan performansı
üzerindeki etkisi ve bu ikisi arasındaki ilişkide lider-üye etkileşiminin aracı;
yaş ve çalışma süresinin ise düzenleyici etkisinin ortaya konulması
amaçlanmıştır. Bu bağlamda oluşturulan aracılı düzenleyici yapısal eşitlik
modelini test etmek amacıyla veri toplamak için Malatya ilindeki özel sektör ve
kamu kesimi çalışan ve yöneticileri ile bir anket çalışması
gerçekleştirilmiştir. Yapılan araştırmanın sonucuna göre işyeri nezaketsizliği
yaratıcı çalışan performansını ve lider-üye etkileşimini olumsuz olarak
etkilemektedir. Ayrıca işyeri nezaketsizliği ile yaratıcı çalışan performansı
arasındaki ilişkide lider-üye etkileşimi aracı, mevcut işyerinde çalışma süresi
ise düzenleyici role sahiptir. 

Anahtar Kelimeler

İşyeri Nezaketsizliği, Yaratıcı Çalışan Performansı, Lider Üye Etkileşimi

The Effect of Workplace Incivility on Employee Creative Performance: The Mediator Role of Leader-Member Exchange

Öz

Discourteous behaviours in workplaces may hamper the
relations between employees and this may have negative effects on the outputs
of employees and enterprises. In this study, the impact of workplace incivility
on employee creative performance and the mediating effect of leader-member exchange
and the moderator role of age and working time on the relationship between
these two were aimed to be put forward. In this context, a questionnaire was
conducted with private and public sector employees and managers in Malatya
Province to collect data in order to test the moderated-mediation structural
equality model formed. The results of the research indicate that workplace
incivility adversely affects employee creative performance and leader-member
exchange. In addition, leader-member exchange has a mediator role and tenure
has a moderator role in the relationship between workplace incivility and employee creative performance. 

Anahtar Kelimeler

Workplace Incivility, Employee Creative Performance, Leader-Member Exchange

Kaynakça

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