Araştırma Makalesi
BibTex RIS Kaynak Göster

Örgütsel Vatandaşlığın Zorunlu Olması İş Tatminini Etkiler Mi? İş Stresi Bağlamında Bir İnceleme

Yıl 2019, , 547 - 560, 30.06.2019
https://doi.org/10.32709/akusosbil.505213

Öz

Bu araştırmada zorunlu
vatandaşlık davranışının iş tatminine etkisi ve bu etkide iş stresinin aracı
rol üstlenip üstlenmediği incelenmiştir. Bu doğrultuda öncelikle zorunlu
vatandaşlık davranışı, iş stresi ve iş tatmini kavramları açıklanmaya
çalışılmış ve kavramlar arası ilişkilere ilişkin gerekli literatür taraması
yapılmıştır. Elde edilen literatür taraması bulguları da referans alınarak
araştırma hipotezleri geliştirilmiştir. Hipotezlerin testi için Karaman ilinde
imalat sektöründe faaliyet gösteren bir işletmeden veriler toplanmıştır.
Yapılan analizler sonucunda zorunlu vatandaşlık davranışının çalışanların iş
tatminini negatif; iş stresini ise pozitif yönde etkilediği görülmüştür. İş
stresinin iş tatminine etkisi incelendiğinde ise negatif yönde bir etkinin
bulunduğu gözlenmiştir. Aracı etkiye ilişkin analiz bulgularından zorunlu
vatandaşlık davranışının iş tatminine etkisinde iş stresinin kısmi aracı
rolünün bulunduğu tespit edilmiştir.

Kaynakça

  • Ahsan, N., Abdullah, Z., Fie, D. G., ve Alam, S. S. (2009). A Study of Job Stress on Job Satisfaction among University Staff in Malaysia: Empirical Study. European Journal of Social Sciences, 8(1): 121-131.
  • Arshadi, N., ve Damiri, H. (2013). The Relationship of Job Stress With Turnover Intention And Job Performance: Moderating Role of OBSE. Procedia-Social and Behavioral Sciences, 84: 706-710.
  • Bakotic, D., ve Babic, T. (2013). Relationship between Working Conditions and Job Satisfaction: The Case of Croatian Shipbuilding Company International Journal of Business and Social Science, 4(2): 206-213.
  • Bateman, T. S., ve Organ, D. W. (1983). Job Satisfaction and the Good Soldier: The Relationship between Affect and Employee Citizenship. Academy of Management Journal, 26(4): 587-595.
  • Bemana, S., Moradi, H., Ghasemi, M., Taghavi, S. M., ve Ghayoor, A. H. (2013). The Relationship among Job Stress and Job Satisfaction in Municipality Personnel in Iran. World Applied Sciences Journal, 22(2): 233-238.
  • Bernal, D., Snyder, D., ve McDaniel, M. (1998). The Age and Job Satisfaction Relationship: Does its Shape and Strength Still Evade Us?. The Journals of Gerontology Series B: Psychological Sciences and Social Sciences, 53(5): 287-293.
  • Blau, P. (1964). Power and Exchange in Social Life, New York: J Wiley and Sons.
  • Bolino, M. C., Klotz, A. C., Turnley, W. H., ve Harvey, J. (2013). Exploring the Dark Side of Organizational Citizenship Behavior. Journal of Organizational Behavior, 34(4): 542-559.
  • Clark, A., Oswald, A., ve Warr, P. (1996). Is Job Satisfaction U‐Shaped in Age?. Journal of Occupational and Organizational Psychology, 69(1): 57-81.
  • Cooper, C. L., ve Marshall, J. (1976). Occupational Sources of Stress: A Review of The Literature Relating to Coronary Heart Disease and Mental Ill Health. Journal of Occupational Psychology, 49(1): 11-28.
  • Çekmecelioğlu, H. (2006). İş Tatmini ve Örgütsel Bağlılık Tutumlarının İşten Ayrılma Niyeti ve Verimlilik Üzerindeki Etkilerinin Değerlendirilmesi: Bir Araştırma, “İş, Güç” Endüstri İlişkileri ve İnsan Kaynakları Dergisi 8(2): 153-168.
  • Dinka, D. D. (2018). Organizational Citizenship Behaviour and Employees’ Performance Assessment: The Case of Dire Dawa University. American Journal of Theoretical and Applied Business, 4(1): 15-26.
  • Eray, T. E. (2017). Rol Çatışması, Rol Belirsizliği ve İş Tatmini Arasındaki İlişkiler: İletişim Fakültesi Dekanları Üzerine Bir Uygulama. Akdeniz İletişim, 201-213.
  • Fatima, N., Iqbal, S., Akhwand, S. Y., Suleman, M. ve Ibrahim, M. (2015). Effect of Gender Differences on Job Satisfaction of The Female Employees in Pakistan. International Journal of Economics, Finance and Management Sciences. 3(1): 27-33.
  • Friedman, H. S., ve Booth-Kewley, S. (1987). Personality, Type A Behavior, and Coronary Heart Disease: The Role of Emotional Expression. Journal of Personality and Social Psychology, 53(4): 783-792.
  • Friedman, M., ve Rosenman, R. H. (1974). Type A Behavior and Your Heart, New York: Knopf.
  • Hajiha, A., Jassabi, J., ve Ghaffari, F. (2013). The Role of Gender in Job Satisfaction of University Staff Members, Refereed Paper, Gendered Issues in HRD.
  • Hoboubi, N., Choobineh, A., Ghanavati, F. K., Keshavarzi, S., ve Hosseini, A. A. (2017). The Impact of Job Stress and Job Satisfaction on Workforce Productivity in an Iranian Petrochemical Industry, Safety and Health at Work, 8(1): 67-71.
  • http://www.tdk.gov.tr/index.php?option=com_gtsvearama=gtsvekelime=tatmin%20olmakvecesit=2veguid=TDK.GTS.548598b349cb54.15084360 (Erişim tarihi: 25.12.2018).
  • Iacovides, A., Fountoulakis, K. N., Kaprinis, S., ve Kaprinis, G. (2003). The Relationship between Job Stress, Burnout and Clinical Depression, Journal of Affective Disorders, 75(3): 209-221.
  • Iroegbu, M. N. (2015). Do Age and Gender Have Anything to Do With Job Satisfaction: A Practical Outlook on The Nigerian Public Sector, American Journal of Applied Psychology. 4(4): 111-114.
  • Jain, A. K., ve Cooper, C. L. (2012). Stress and Organizational Citizenship Behaviors in Indian Business Process Outsourcing Organizations, IIMB Management Review, 24(3): 155-163.
  • Jehangir, M., Kareem, N., Khan, A., Jan, M. T., ve Soherwardi, S. (2011). Effects of Job Stress on Job Performance and Job Satisfaction, Interdisciplinary Journal of Contemporary Research in Business, 3(7): 453-465.
  • Kalleberg, A. L. (1977). Work Values and Job Rewards: A Theory of Job Satisfaction, American Sociological Review, 124-143.
  • Kaplan, İ. (2011). Örgütsel Vatandaşlık Davranışı ve Iş Tatmini Ilişkisi: Konya Emniyet Teşkilatı Üzerinde Bir Uygulama, Doktora Tezi, Selçuk Üniversitesi Sosyal Bilimler Enstitüsü, Konya.
  • Katz, D. (1964). The Motivational Basis of Organizational Behavior, Behavioral Science, 9(2), 131-146.
  • Katzell, R. A. (1964). Personal values, job satisfaction, and job behavior. Man in a world of work, 341-363.
  • Khamisa, N., Oldenburg, B., Peltzer, K., ve Ilic, D. (2015). Work Related Stress, Burnout, Job Satisfaction and General Health of Nurses, International Journal of Environmental Research and Public Health, 12(1): 652-666.
  • Koçak, D. (2018). Kişi-Örgüt Uyumu, Zorunlu Örgütsel Vatandaşlık Davranışı ve Lider-Üye Etkileşimi İlişkisi. Atatürk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 22(3), 1487-1508.
  • Konovsky, M. A., ve Pugh, S. D. (1994). Citizenship Behavior and Social Exchange, Academy of Management Journal, 37(3): 656-669.
  • Locke, E. A. (1976). The Nature and Causes of Job Satisfaction, Handbook of Industrial and Organizational Psychology, 1: 1297-1343.
  • Macdonald, S., ve Maclntyre, P. (1997). The Generic Job Satisfaction Scale: Scale Development and Its Correlates, Employee Assistance Quarterly, 13(2): 1-16.
  • Malik, M. E., Danish, R. Q., ve Munir, Y. (2012). The Impact of Pay and Promotion on Job Satisfaction: Evidence from Higher Education Institutes of Pakistan. American Journal of Economics, 10(5): 6-9.
  • Mallick, E., Pradhan, R. K., Tewari, H. R., ve Jena, L. K. (2014). Organizational Citizenship Behaviour, Job Performance and HR Practices: A Relational Perspective. Management and Labour Studies, 39(4): 449-460.
  • Manzoor, M. U., Usman, M., ve Naseem, M. A. (2011). A Study of Job Stress and Job Satisfaction among Universities Faculty in Lahore, Pakistan, Global Journal of Management and Business Research, 11(9): 1-5.
  • March, J. G., ve Simon, H. A. (1958). Organizations. Wiley, New York.
  • Margolis, B. L., Kroes, W. H., ve Quinn, R. P. (1974). Job Stress: An Unlisted Occupational Hazard, Journal of Occupational and Environmental Medicine, 16(10): 659-661.
  • Michie, S. (2002). Causes and Management of Stress at Work. Occupational and Environmental Medicine, 59(1): 67-72.
  • Morrison, E. W. (1994). Role Definitions and Organizational Citizenship Behavior: The Importance of the Employee's Perspective, Academy of Management Journal, 37(6): 1543-1567.
  • Morse, N. C. (1953). Satisfactions in the White-Collar Job, Oxford, England: Survey Research Center, Institute.
  • Mosadeghrad, A. M. (2013). Occupational Stress and Turnover Intention: Implications for Nursing Management, International Journal of Health Policy and Management, 1(2): 169-176.
  • Mushtaq, K., Ahmed, M., ve Warraich, S. (2014). A Study on Job Satisfaction, Motivation and Organizational Citizenship Behavior, International Journal of Management Sciences and Business Research, 3(11): 1-13.
  • Nielsen, T. M., Hrivnak, G. A., ve Shaw, M. (2009). Organizational Citizenship Behaviour and Performance: A Meta-Analysis of Group-Level Research, Small Group Research, 40(5): 555-577.
  • Oladipupo, L. (2016). The Influence of Perceived Occupational Stress on the Organizational Citizenship Behaviour of Bankers in Ikeja, Lagos State, European Scientific Journal, 12(17): 449-458.
  • Paillé, P. (2010). Perceived Stressful Work, Citizenship Behaviour and Intention to Leave the Organization in a High Turnover Environment: Examining the Mediating Role of Job Satisfaction, Journal of Management Research, 3(1): 1-14.
  • Palomino, M. N., ve Frezatti, F. (2016). Role Conflict, Role Ambiguity and Job Satisfaction: Perceptions of The Brazilian Controllers, Revista de Administração (São Paulo), 51(2): 165-181.
  • Park, J. (2007). Work Stress and Job Performance. Ottawa: Statistics Canada, 1-13.
  • Parvin, M. M., ve Kabir, M. N. (2011). Factors Affecting Employee Job Satisfaction of Pharmaceutical Sector, Australian Journal of Business and Management Research, 1(9): 113-123.
  • Peng, Z.-l., ve Zhao, H.-d. (2012). Does Organization Citizenship Behavior Really Benefit The Organization?: Study on the Compulsory Citizenship Behavior in China, Nankai Business Review International, 3: 75–92.
  • Pooja, A. A., De Clercq, D., ve Belausteguigoitia, I. (2016). Job Stressors and Organizational Citizenship Behavior: The Roles of Organizational Commitment and Social Interaction, Human Resource Development Quarterly, 27(3): 373-405.
  • Prasetio, A. P., Yuniarsih, T., ve Ahman, E. (2017). Job Satisfaction, Organizational Commitment, and Organizational Citizenship Behaviour in State-owned Banking, Universal Journal of Management, 5(1): 32-38.
  • Rehman, M., Irum, R., Tahir, N., Ijaz, Z., Noor, U., ve Salma, U. (2012). The Impact of Job Stress on Employee Job Satisfaction: A Study on Private Colleges of Pakistan, Journal of Business Studies Quarterly, 3(3): 50-56.
  • Saner, T., ve Eyüpoğlu, Ş. Z. (2012). The Age and Job Satisfaction Relationship in Higher Education, Procedia-Social and Behavioral Sciences, 55: 1020-1026.
  • Schaufeli, W. B., ve Peeters, M. C. (2000). Job Stress and Burnout among Correctional Officers: A Literature Review, International Journal of Stress Management, 7(1): 19-48.
  • Shafique, I., Kalyar, M. N. ve Ahmad, B. (2018). The Nexus of Ethical Leadership, Job Performance, and Turnover Intention: The Mediating Role of Job Satisfaction, Interdisciplinary Description of Complex Systems, 16(1): 71-87.
  • Siu, O. L. (2003). Job Stress and Job Performance among Employees in Hong Kong: The Role of Chinese Work Values and Organizational Commitment, International journal of psychology, 38(6): 337-347.
  • Smith, P. C. (1969). The Measurement of Satisfaction in Work and Retirement, A Strategy for the Study of Attitudes.
  • Soo, H. S., ve Ali, H. (2016). The Linkage between Stress and Organizational Citizenship Behavior, International Business Management, 10(14): 2713-2718.
  • Şeşen, H., Soran, S., ve Caymaz, E. (2014). Dark Side of Organizational Citizenship Behavior (OCB): Testing a Model between OCB, Social Loafing, and Organizational Commitment, International Journal of Business and Social Science, 5(5): 125-135.
  • Tambe, S., ve Shanker, M. (2015). A Study of Organizational Citizenship Behavior and Job Stress in A Manufacturing Company In Mumbai, GE- International Journal of Management Research, 3(4): 138-148.
  • Tharikh, S. M., Ying, C. Y., Saad, Z. M. ve Sukumaran, K. a/p, (2016). Managing Job Attitudes: The Roles of Job Satisfaction and Organizational Commitment on Organizational Citizenship Behaviors, Procedia Economics and Finance, 35: 604-611.
  • Turnipseed, D. (1996). Organization Citizenship Behaviour: An Examination of the Influence of the Workplace, Leadership and Organization Development Journal, 17(2): 42-47.
  • Vigoda-Gadot, E. (2006). Compulsory Citizenship Behaviour: Theorizing Some Dark Sides of The Good Soldier Syndrome In Organizations, Journal for the Theory of Social Behaviour, 36(1): 77-93.
  • Vigoda-Gadot, E. (2007). Redrawing the Boundaries of OCB? An Empirical Examination of Compulsory Extra-Role Behavior in The Workplace, Journal of Business and Psychology, 21(3): 377-405.
  • Vijayan, M. (2017). Impact of Job Stress on Employees' Job Performance in Aavin, Coimbatore. Journal of Organisation and Human Behaviour, 6(3): 21-29.
  • Visser, M. R., Smets, E. M., Oort, F. J., ve De Haes, H. C. (2003). Stress, Satisfaction and Burnout among Dutch Medical Specialists, Canadian Medical Association Journal, 168(3): 271-275.
  • Vroom, V. H. (1964). Work and motivation, New York: John Wiley Vesons.
  • Weikamp, J. G., ve Göritz, A. S. (2016). Organizational Citizenship Behaviour and Job Satisfaction: The Impact of Occupational Future Time Perspective, Human Relations, 69(11): 2091-2115.
  • Xiang, H., Coleman, S., Johannsson, M., ve Bates, R. (2014). Workplace Stress and Job Satisfaction among Biologics Development Professionals, Health, 6(14): 1790-1802.
  • Yen, H. R., ve Niehoff, B. P. (2004). Organizational Citizenship Behaviors and Organizational Effectiveness: Examining Relationships in Taiwanese Banks, Journal of Applied Social Psychology, 34(8): 1617-1637.
  • Yıldız, B. (2016). Madalyonun Öteki Yüzü: Zorunlu Vatandaşlık Davranışı. Eurasian Business & Economics Journal, S2, 88-99.
  • Zeng, Z., ve Ye, M. (2016). The Influence of Organizational Justice on Employees Compulsory Citizenship Behavior: The Mediation Effect of Psychological Security, Open Journal of Social Sciences, 4(02): 199-204.
  • Zhang, Y., Liao, J., ve Zhao, J. (2011). Research On The Organizational Citizenship Behavior Continuum And Its Consequences, Frontiers of Business Research in China, 5(3): 364-379.
  • Zhao, H., Peng, Z., ve Chen, H. K. (2014). Compulsory Citizenship Behavior and Organizational Citizenship Behavior: The Role of Organizational Identification and Perceived Interactional Justice, The Journal of Psychology, 148(2): 177-196.

If Organizational Citizenship is Compulsory, will Job Satisfaction be Affected? A Study in the Context of Job Stress

Yıl 2019, , 547 - 560, 30.06.2019
https://doi.org/10.32709/akusosbil.505213

Öz

In
this study, the effect of compulsory citizenship behavior on job satisfaction
and whether job stress plays a mediating role in this effect are examined. In
this context, first of all, the concepts of compulsory citizenship behavior,
job stress and job satisfaction are explained, and a literature search has been
made about the relationship between concepts. Research hypotheses were
developed with reference to the findings of the literature review. For the
testing of hypotheses, data were collected from a business in the manufacturing
sector in Karaman province. As a result of the analyses, it was seen that the
compulsory citizenship behavior negatively affects the job satisfaction; that
the compulsory citizenship behavior positively affects the job stress. When the
effect of job stress on job satisfaction was examined, it was observed that
there was a negative effect. It has been determined that job stress has a
partial mediator role in the effect of compulsory citizenship behavior on job
satisfaction.

Kaynakça

  • Ahsan, N., Abdullah, Z., Fie, D. G., ve Alam, S. S. (2009). A Study of Job Stress on Job Satisfaction among University Staff in Malaysia: Empirical Study. European Journal of Social Sciences, 8(1): 121-131.
  • Arshadi, N., ve Damiri, H. (2013). The Relationship of Job Stress With Turnover Intention And Job Performance: Moderating Role of OBSE. Procedia-Social and Behavioral Sciences, 84: 706-710.
  • Bakotic, D., ve Babic, T. (2013). Relationship between Working Conditions and Job Satisfaction: The Case of Croatian Shipbuilding Company International Journal of Business and Social Science, 4(2): 206-213.
  • Bateman, T. S., ve Organ, D. W. (1983). Job Satisfaction and the Good Soldier: The Relationship between Affect and Employee Citizenship. Academy of Management Journal, 26(4): 587-595.
  • Bemana, S., Moradi, H., Ghasemi, M., Taghavi, S. M., ve Ghayoor, A. H. (2013). The Relationship among Job Stress and Job Satisfaction in Municipality Personnel in Iran. World Applied Sciences Journal, 22(2): 233-238.
  • Bernal, D., Snyder, D., ve McDaniel, M. (1998). The Age and Job Satisfaction Relationship: Does its Shape and Strength Still Evade Us?. The Journals of Gerontology Series B: Psychological Sciences and Social Sciences, 53(5): 287-293.
  • Blau, P. (1964). Power and Exchange in Social Life, New York: J Wiley and Sons.
  • Bolino, M. C., Klotz, A. C., Turnley, W. H., ve Harvey, J. (2013). Exploring the Dark Side of Organizational Citizenship Behavior. Journal of Organizational Behavior, 34(4): 542-559.
  • Clark, A., Oswald, A., ve Warr, P. (1996). Is Job Satisfaction U‐Shaped in Age?. Journal of Occupational and Organizational Psychology, 69(1): 57-81.
  • Cooper, C. L., ve Marshall, J. (1976). Occupational Sources of Stress: A Review of The Literature Relating to Coronary Heart Disease and Mental Ill Health. Journal of Occupational Psychology, 49(1): 11-28.
  • Çekmecelioğlu, H. (2006). İş Tatmini ve Örgütsel Bağlılık Tutumlarının İşten Ayrılma Niyeti ve Verimlilik Üzerindeki Etkilerinin Değerlendirilmesi: Bir Araştırma, “İş, Güç” Endüstri İlişkileri ve İnsan Kaynakları Dergisi 8(2): 153-168.
  • Dinka, D. D. (2018). Organizational Citizenship Behaviour and Employees’ Performance Assessment: The Case of Dire Dawa University. American Journal of Theoretical and Applied Business, 4(1): 15-26.
  • Eray, T. E. (2017). Rol Çatışması, Rol Belirsizliği ve İş Tatmini Arasındaki İlişkiler: İletişim Fakültesi Dekanları Üzerine Bir Uygulama. Akdeniz İletişim, 201-213.
  • Fatima, N., Iqbal, S., Akhwand, S. Y., Suleman, M. ve Ibrahim, M. (2015). Effect of Gender Differences on Job Satisfaction of The Female Employees in Pakistan. International Journal of Economics, Finance and Management Sciences. 3(1): 27-33.
  • Friedman, H. S., ve Booth-Kewley, S. (1987). Personality, Type A Behavior, and Coronary Heart Disease: The Role of Emotional Expression. Journal of Personality and Social Psychology, 53(4): 783-792.
  • Friedman, M., ve Rosenman, R. H. (1974). Type A Behavior and Your Heart, New York: Knopf.
  • Hajiha, A., Jassabi, J., ve Ghaffari, F. (2013). The Role of Gender in Job Satisfaction of University Staff Members, Refereed Paper, Gendered Issues in HRD.
  • Hoboubi, N., Choobineh, A., Ghanavati, F. K., Keshavarzi, S., ve Hosseini, A. A. (2017). The Impact of Job Stress and Job Satisfaction on Workforce Productivity in an Iranian Petrochemical Industry, Safety and Health at Work, 8(1): 67-71.
  • http://www.tdk.gov.tr/index.php?option=com_gtsvearama=gtsvekelime=tatmin%20olmakvecesit=2veguid=TDK.GTS.548598b349cb54.15084360 (Erişim tarihi: 25.12.2018).
  • Iacovides, A., Fountoulakis, K. N., Kaprinis, S., ve Kaprinis, G. (2003). The Relationship between Job Stress, Burnout and Clinical Depression, Journal of Affective Disorders, 75(3): 209-221.
  • Iroegbu, M. N. (2015). Do Age and Gender Have Anything to Do With Job Satisfaction: A Practical Outlook on The Nigerian Public Sector, American Journal of Applied Psychology. 4(4): 111-114.
  • Jain, A. K., ve Cooper, C. L. (2012). Stress and Organizational Citizenship Behaviors in Indian Business Process Outsourcing Organizations, IIMB Management Review, 24(3): 155-163.
  • Jehangir, M., Kareem, N., Khan, A., Jan, M. T., ve Soherwardi, S. (2011). Effects of Job Stress on Job Performance and Job Satisfaction, Interdisciplinary Journal of Contemporary Research in Business, 3(7): 453-465.
  • Kalleberg, A. L. (1977). Work Values and Job Rewards: A Theory of Job Satisfaction, American Sociological Review, 124-143.
  • Kaplan, İ. (2011). Örgütsel Vatandaşlık Davranışı ve Iş Tatmini Ilişkisi: Konya Emniyet Teşkilatı Üzerinde Bir Uygulama, Doktora Tezi, Selçuk Üniversitesi Sosyal Bilimler Enstitüsü, Konya.
  • Katz, D. (1964). The Motivational Basis of Organizational Behavior, Behavioral Science, 9(2), 131-146.
  • Katzell, R. A. (1964). Personal values, job satisfaction, and job behavior. Man in a world of work, 341-363.
  • Khamisa, N., Oldenburg, B., Peltzer, K., ve Ilic, D. (2015). Work Related Stress, Burnout, Job Satisfaction and General Health of Nurses, International Journal of Environmental Research and Public Health, 12(1): 652-666.
  • Koçak, D. (2018). Kişi-Örgüt Uyumu, Zorunlu Örgütsel Vatandaşlık Davranışı ve Lider-Üye Etkileşimi İlişkisi. Atatürk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 22(3), 1487-1508.
  • Konovsky, M. A., ve Pugh, S. D. (1994). Citizenship Behavior and Social Exchange, Academy of Management Journal, 37(3): 656-669.
  • Locke, E. A. (1976). The Nature and Causes of Job Satisfaction, Handbook of Industrial and Organizational Psychology, 1: 1297-1343.
  • Macdonald, S., ve Maclntyre, P. (1997). The Generic Job Satisfaction Scale: Scale Development and Its Correlates, Employee Assistance Quarterly, 13(2): 1-16.
  • Malik, M. E., Danish, R. Q., ve Munir, Y. (2012). The Impact of Pay and Promotion on Job Satisfaction: Evidence from Higher Education Institutes of Pakistan. American Journal of Economics, 10(5): 6-9.
  • Mallick, E., Pradhan, R. K., Tewari, H. R., ve Jena, L. K. (2014). Organizational Citizenship Behaviour, Job Performance and HR Practices: A Relational Perspective. Management and Labour Studies, 39(4): 449-460.
  • Manzoor, M. U., Usman, M., ve Naseem, M. A. (2011). A Study of Job Stress and Job Satisfaction among Universities Faculty in Lahore, Pakistan, Global Journal of Management and Business Research, 11(9): 1-5.
  • March, J. G., ve Simon, H. A. (1958). Organizations. Wiley, New York.
  • Margolis, B. L., Kroes, W. H., ve Quinn, R. P. (1974). Job Stress: An Unlisted Occupational Hazard, Journal of Occupational and Environmental Medicine, 16(10): 659-661.
  • Michie, S. (2002). Causes and Management of Stress at Work. Occupational and Environmental Medicine, 59(1): 67-72.
  • Morrison, E. W. (1994). Role Definitions and Organizational Citizenship Behavior: The Importance of the Employee's Perspective, Academy of Management Journal, 37(6): 1543-1567.
  • Morse, N. C. (1953). Satisfactions in the White-Collar Job, Oxford, England: Survey Research Center, Institute.
  • Mosadeghrad, A. M. (2013). Occupational Stress and Turnover Intention: Implications for Nursing Management, International Journal of Health Policy and Management, 1(2): 169-176.
  • Mushtaq, K., Ahmed, M., ve Warraich, S. (2014). A Study on Job Satisfaction, Motivation and Organizational Citizenship Behavior, International Journal of Management Sciences and Business Research, 3(11): 1-13.
  • Nielsen, T. M., Hrivnak, G. A., ve Shaw, M. (2009). Organizational Citizenship Behaviour and Performance: A Meta-Analysis of Group-Level Research, Small Group Research, 40(5): 555-577.
  • Oladipupo, L. (2016). The Influence of Perceived Occupational Stress on the Organizational Citizenship Behaviour of Bankers in Ikeja, Lagos State, European Scientific Journal, 12(17): 449-458.
  • Paillé, P. (2010). Perceived Stressful Work, Citizenship Behaviour and Intention to Leave the Organization in a High Turnover Environment: Examining the Mediating Role of Job Satisfaction, Journal of Management Research, 3(1): 1-14.
  • Palomino, M. N., ve Frezatti, F. (2016). Role Conflict, Role Ambiguity and Job Satisfaction: Perceptions of The Brazilian Controllers, Revista de Administração (São Paulo), 51(2): 165-181.
  • Park, J. (2007). Work Stress and Job Performance. Ottawa: Statistics Canada, 1-13.
  • Parvin, M. M., ve Kabir, M. N. (2011). Factors Affecting Employee Job Satisfaction of Pharmaceutical Sector, Australian Journal of Business and Management Research, 1(9): 113-123.
  • Peng, Z.-l., ve Zhao, H.-d. (2012). Does Organization Citizenship Behavior Really Benefit The Organization?: Study on the Compulsory Citizenship Behavior in China, Nankai Business Review International, 3: 75–92.
  • Pooja, A. A., De Clercq, D., ve Belausteguigoitia, I. (2016). Job Stressors and Organizational Citizenship Behavior: The Roles of Organizational Commitment and Social Interaction, Human Resource Development Quarterly, 27(3): 373-405.
  • Prasetio, A. P., Yuniarsih, T., ve Ahman, E. (2017). Job Satisfaction, Organizational Commitment, and Organizational Citizenship Behaviour in State-owned Banking, Universal Journal of Management, 5(1): 32-38.
  • Rehman, M., Irum, R., Tahir, N., Ijaz, Z., Noor, U., ve Salma, U. (2012). The Impact of Job Stress on Employee Job Satisfaction: A Study on Private Colleges of Pakistan, Journal of Business Studies Quarterly, 3(3): 50-56.
  • Saner, T., ve Eyüpoğlu, Ş. Z. (2012). The Age and Job Satisfaction Relationship in Higher Education, Procedia-Social and Behavioral Sciences, 55: 1020-1026.
  • Schaufeli, W. B., ve Peeters, M. C. (2000). Job Stress and Burnout among Correctional Officers: A Literature Review, International Journal of Stress Management, 7(1): 19-48.
  • Shafique, I., Kalyar, M. N. ve Ahmad, B. (2018). The Nexus of Ethical Leadership, Job Performance, and Turnover Intention: The Mediating Role of Job Satisfaction, Interdisciplinary Description of Complex Systems, 16(1): 71-87.
  • Siu, O. L. (2003). Job Stress and Job Performance among Employees in Hong Kong: The Role of Chinese Work Values and Organizational Commitment, International journal of psychology, 38(6): 337-347.
  • Smith, P. C. (1969). The Measurement of Satisfaction in Work and Retirement, A Strategy for the Study of Attitudes.
  • Soo, H. S., ve Ali, H. (2016). The Linkage between Stress and Organizational Citizenship Behavior, International Business Management, 10(14): 2713-2718.
  • Şeşen, H., Soran, S., ve Caymaz, E. (2014). Dark Side of Organizational Citizenship Behavior (OCB): Testing a Model between OCB, Social Loafing, and Organizational Commitment, International Journal of Business and Social Science, 5(5): 125-135.
  • Tambe, S., ve Shanker, M. (2015). A Study of Organizational Citizenship Behavior and Job Stress in A Manufacturing Company In Mumbai, GE- International Journal of Management Research, 3(4): 138-148.
  • Tharikh, S. M., Ying, C. Y., Saad, Z. M. ve Sukumaran, K. a/p, (2016). Managing Job Attitudes: The Roles of Job Satisfaction and Organizational Commitment on Organizational Citizenship Behaviors, Procedia Economics and Finance, 35: 604-611.
  • Turnipseed, D. (1996). Organization Citizenship Behaviour: An Examination of the Influence of the Workplace, Leadership and Organization Development Journal, 17(2): 42-47.
  • Vigoda-Gadot, E. (2006). Compulsory Citizenship Behaviour: Theorizing Some Dark Sides of The Good Soldier Syndrome In Organizations, Journal for the Theory of Social Behaviour, 36(1): 77-93.
  • Vigoda-Gadot, E. (2007). Redrawing the Boundaries of OCB? An Empirical Examination of Compulsory Extra-Role Behavior in The Workplace, Journal of Business and Psychology, 21(3): 377-405.
  • Vijayan, M. (2017). Impact of Job Stress on Employees' Job Performance in Aavin, Coimbatore. Journal of Organisation and Human Behaviour, 6(3): 21-29.
  • Visser, M. R., Smets, E. M., Oort, F. J., ve De Haes, H. C. (2003). Stress, Satisfaction and Burnout among Dutch Medical Specialists, Canadian Medical Association Journal, 168(3): 271-275.
  • Vroom, V. H. (1964). Work and motivation, New York: John Wiley Vesons.
  • Weikamp, J. G., ve Göritz, A. S. (2016). Organizational Citizenship Behaviour and Job Satisfaction: The Impact of Occupational Future Time Perspective, Human Relations, 69(11): 2091-2115.
  • Xiang, H., Coleman, S., Johannsson, M., ve Bates, R. (2014). Workplace Stress and Job Satisfaction among Biologics Development Professionals, Health, 6(14): 1790-1802.
  • Yen, H. R., ve Niehoff, B. P. (2004). Organizational Citizenship Behaviors and Organizational Effectiveness: Examining Relationships in Taiwanese Banks, Journal of Applied Social Psychology, 34(8): 1617-1637.
  • Yıldız, B. (2016). Madalyonun Öteki Yüzü: Zorunlu Vatandaşlık Davranışı. Eurasian Business & Economics Journal, S2, 88-99.
  • Zeng, Z., ve Ye, M. (2016). The Influence of Organizational Justice on Employees Compulsory Citizenship Behavior: The Mediation Effect of Psychological Security, Open Journal of Social Sciences, 4(02): 199-204.
  • Zhang, Y., Liao, J., ve Zhao, J. (2011). Research On The Organizational Citizenship Behavior Continuum And Its Consequences, Frontiers of Business Research in China, 5(3): 364-379.
  • Zhao, H., Peng, Z., ve Chen, H. K. (2014). Compulsory Citizenship Behavior and Organizational Citizenship Behavior: The Role of Organizational Identification and Perceived Interactional Justice, The Journal of Psychology, 148(2): 177-196.
Toplam 74 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Hukuk
Yazarlar

Daimi Koçak 0000-0001-9099-2055

Gökhan Kerse 0000-0002-1565-9110

İlhami Yücel 0000-0002-3861-6690

Yayımlanma Tarihi 30 Haziran 2019
Gönderilme Tarihi 29 Aralık 2018
Yayımlandığı Sayı Yıl 2019

Kaynak Göster

APA Koçak, D., Kerse, G., & Yücel, İ. (2019). Örgütsel Vatandaşlığın Zorunlu Olması İş Tatminini Etkiler Mi? İş Stresi Bağlamında Bir İnceleme. Afyon Kocatepe Üniversitesi Sosyal Bilimler Dergisi, 21(2), 547-560. https://doi.org/10.32709/akusosbil.505213