Araştırma Makalesi
BibTex RIS Kaynak Göster

A New Approach To The Capital Term in Corporations: Emotional Capital

Yıl 2017, Cilt: 16 Sayı: 3, 628 - 645, 31.07.2017
https://doi.org/10.21547/jss.279968

Öz

Emotions weren't studied within organizational studies
on until the 20th century. This study mentions the importance of management of
emotions in accordance with the goals of organization and the importance of transformation
of organizational emotions that individuals need to have into the
organizational capital. The emotional capital that stands for one of the
elements of labor for the success of corporations and perfection in emotions
need to be well managed. As a fairly substantial term in workplaces where
emotional reflections became increasingly important, there has been a
literature search in various disciplines and the definition, importance,
theoretical borders, history, components and properties of emotional capital
have been attempted to be presented through research. This study is believed to
put out literature in emotional capital and attract the attentions of
researchers to the topic and contribute to present the effects within
workplaces through applicational researches.

Kaynakça

  • Akın, A. (2010). İnsan Sermayesi Kaynakları Açısından Girişimci Özellikleri Anadolu Girişimcileri Üzerine Bir Araştırma. Dumlupınar Üniversitesi Sosyal Bilimler Dergisi, (26), 8–22.
  • Allatt, P. (1993). Becoming privileged: the role of family processes. Youth and inequality, 139–59.
  • Ashforth, B. E. ve Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. Academy of management review, 18(1), 88–115.
  • Bourdieu, P. (2004). The peasant and his body. Ethnography, 5(4), 579–599.
  • Candea, D., & Candea, R. (2010). Emotional Capital for Building Sustainable Business Performance. In Proceedings of the 2nd European Conference on Intellectual Capital: ISCTE Lisbon University Institute Lisbon, Portugal: (p.180). Academic Conferences Limited.
  • Colley, H. (2003, April). Children can wind you up!’: learning to labour in the nursery. In Gender and Education Association Conference: Revisiting Feminist Perspectives on Gender and Education, University of Sheffield (pp. 14-16).
  • Cooper, R. K. (1997). Applying emotional intelligence in the workplace. Training and development, 51(12), 31–38.
  • Cottingham, M. D. (2013). Men Who Care: How Organizations and Individuals Negotiate Masculinity, Emotional Capital, and Emotion Practice in Nursing. http://rave.ohiolink.edu/etdc/view?acc_num=akron1372072810 adresinden erişildi.
  • Çoruk. A. (2012). Yönetim Süreçleri Açısından Yöneticilerin Duygu Yönetimi Davranışları.Çanakkale Onsekiz Mart Üniversitesi Eğitim Bilimleri Enstitüsü Eğitim Bilimleri Anabilim Dalı Eğitim Yönetimi ve Denetimi Bilim Dalı Doktora Tezi, Çanakkale.
  • Çoruk, A., & Akçay, R. C. (2013). Yönetim Süreçleri Açısından Yöneticilerin Duygu Yönetimi Davranışları Ölçeği: Geçerlik ve Güvenirlik Çalışması. Buca Eğitim Fakültesi Dergisi, (33), 81-94.
  • Dusseldorf, S. H. (2010). Utilizing the Concept of “Emotional Capital” – “Family” as an Image and a Narrative in 20th-Century Corporate Communications. Paper for the EBHA Conference 2010 in Glasgow.
  • Fineman, S. (Ed.). (2009). The emotional organization: Passions and power. John Wiley &Sons.
  • Froyum, C. M. (2010). The reproduction of inequalities through emotional capital: The case of socializing low-income black girls. Qualitative Sociology, 33(1), 37–54.
  • Gendron, B. (2002). Management, compétences et qualité en éducation: innovations pédagogiques en formation professionnelle, le cas des baccalauréats professionnels en France. International Conference, ADMEE, University of Lausanne, September, Switzerland.
  • Gendron, B. (2004). Why emotional capital matters in education and in labour? Toward an optimal exploitation of human capital and knowledge management, in Les Cahiers de la Maison des Sciences Economiques, serie rouge, 113, Paris: Universite Pantheon-Sorbonne.
  • Gendron, B. (2007). Emotional Capital and Older Workers Learning and Transfer of Knowledge Management:“Toward a Better Ageing, Working and Learning Together”. In Globalısatıon Versus Glocalısatıon: Implications for HRD? 8th International Conference in Human Resource Development Research & Practice across Europe, UFHRD, Oxford University, UK.
  • Gendron, B. (2007) Emotional Capital: A Crucial Capital for a Citizenship Society with Personal, Social and Economic Returns, in Ross, A. (ed) Citizenship Education in Society. London: CiCe, pp 401-416.
  • Ghalandari, K. ve Jogh, M. G. G. (2012). The Effect of Emotional Labor Strategies (Surface Acting and Deep Acting) on Job Satisfaction and Job Burnout in Iranian Organizations: The Role of Emotional Intelligence. Interdisciplinary Journal of Research in Business, 1(12), 24–31.
  • Gillies, V. (2006). Working class mothers and school life: Exploring the role of emotional capital. Gender and education, 18(3), 281–293.
  • Goleman, D. (1996). Emotional Intelligence. Why It Can Matter More than IQ. Learning, 24(6), 49–50.
  • Goleman, D., Balkara, H., Deniztekin, F. ve Deniztekin, O. (2010). İşbaşında duygusal zeka. Varlık Yayınları.
  • Gould, B. (1998). Emotional capital and internal marketing. The Antidote, 3(8), 34-37.
  • Guy, M. E. ve Newman, M. A. (2004). Women’s jobs, men’s jobs: Sex segregation and emotional labor. Public Administration Review, 289–298.
  • Hochschild, A. R. (1979). Emotion work, feeling rules, and social structure. American journal of sociology, 551–575.
  • Hochschild, A. R. (1983). The managed heart. Berkeley. CA: University of California Press. International Labour Organization (2001). Executive summary: The role of trade unions in promoting gender equality and protecting vulnerable workers: First report of the ILO-ICFTU survey. Retrieved March, 31, 2006.
  • Hochschild Arlie, R. (1983). The Managed Heart: Commercialization of Human Feeling. Berkeley, University of California Press.
  • Kervancı, F. (2008). Büro çalışanlarının duygu yönetimi yeterlilik düzeylerinin geliştirilmesinde duygu yönetimi eğitimi programının etkisi. Yüksek Lisans Tezi.Gazi Üniversitesi Eğitim Bilimleri Enstitüsü. Ankara.
  • Manion, C. (2007). Feeling, thinking, doing: emotional capital, empowerment, and women’s education. Recapturing the personal: Essays on education and embodied knowledge in comparative perspective, 87–109.
  • Mengenci, C. (2015). İş Tatmini, Duygusal Emek ve Tükenmişlik İlişkilerinin Belirlenmesi. Ege Academic Review, 15(1): 127-139.
  • Mikolajczak, M., Tran, V., Brotheridge, C. M., Gross, J. J. ve others. (2009). Using an emotion regulation framework to predict the outcomes of emotional labor. Research on emotion in organizations, 5, 245–273.
  • Moon, J., Crane, A. ve Matten, D. (2005). Can corporations be citizens? Corporate citizenship as a metaphor for business participation in society. Business Ethics Quarterly, 15(03), 429–453.
  • Newman, M. (2009). Emotional capitalists: The new leaders. John Wiley & Sons.
  • Newman, M. (2008). Emotional Capital Inventory.Roche Martin Technical Paper.
  • Özsoy, İ. (2006). Entelektüel Sermayenin Ölçülmesi Ve İmkb’de İşlem Gören Tekstil Firmalarına Uygulanması. İstanbul Teknik Üniversitesi İşletme Mühendisliği Anabilim Dalı, Fen Bilimleri Enstitüsü Yüksek Lisans Tezi.İstanbul.
  • Passons, W. R. (1975). Gestalt approaches in counseling. Holt Rinehart & Winston.
  • Reay, D. (2000). A Useful Extension of Bourdieu’s Conceptual Framework?: Emotional capital as a way of understanding mothers’ involvement in their children’s education? The Sociological Review, 48(4), 568–585.
  • Reay, D. (2004). Gendering Bourdieu’s concepts of capitals? Emotional capital, women and social class. The Sociological Review, 52(s2), 57–74.
  • Shott, S. (1979). Emotion and social life: A symbolic interactionist analysis. American journal of Sociology, 1317–1334.
  • Söylemez, M. S. (2012). Duygusal Sermaye. İstanbul: Final Kültür Sanat Yayınları.
  • Strydom, L. (2004). Internal marketing in a service organization (Doctoral dissertation, Rand Afrikaans University). Chapter 3: Intellectuel and Emotional Capital.
  • Svasek, M. (Ed.). (2006). Postsocialism: Politics and emotions in central and eastern Europe. Berghahn Books. New York.
  • Thoits, P. A. (2004). Emotion norms, emotion work, and social order. Feelings and emotions: The Amsterdam symposium içinde (ss. 359–378). New York: Cambrige University Press.
  • Töremen, F. ve Çankaya, İ. (2008). Yönetimde etkili bir yaklaşım: Duygu Yönetimi. Kuramsal Eğitimbilim Dergisi, 1(1).
  • Zembylas, M. (2007). Emotional Capital and Education: Theoretical Insights from Bourdıeu, British Journal of Educational Studies, 55:4.

İşletmelerde Sermaye Kavramına Yeni Bir Yaklaşım: Duygusal Sermaye

Yıl 2017, Cilt: 16 Sayı: 3, 628 - 645, 31.07.2017
https://doi.org/10.21547/jss.279968

Öz

Örgütsel araştırmalarda duygular 20. yüzyıla kadar
çalışılmamıştır. Bu çalışma duyguların örgütün amaçları doğrultusunda
yönetilmesi ve bireyler için gerekli olan örgütsel duygu kurallarının örgütsel
sermayeye dönüşebilmesinin önemine değinmektedir. Bir örgütün çalışanlarından
oluşan insan sermayesinin entelektüel, sosyal ve duygusal sermaye olmak üzere
üç farklı unsuru vardır. Kurumların başarısı için bu sermaye unsurlarından
birisi olan ve duygulardaki yetkinlikleri ifade eden duygusal sermayenin iyi
yönetilebilmesi gerekmektedir.  Özellikle
duygu gösterimlerinin öneminin her geçen gün artığı çalışma ortamında önemli
bir kavram olan duygusal sermaye konusundaki literatür boşluğunun
doldurulmasına katkı sağlamayı amaçlayan bu çalışmada, duygusal sermaye
konusunda farklı disiplinlerde literatür taraması yapılmış, duygusal sermayenin
tanımı, önemi, teorik çerçevesi, tarihçesi,  bileşenleri, özellikleri araştırılarak sunulmaya
çalışılmıştır. Bu çalışmanın, duygusal sermaye konusunda bir literatür ortaya
konulmasına, konuya araştırmacıların dikkatinin çekilmesine ve uygulamalı
araştırmalarla iş ortamına etkilerinin ortaya konulmasına katkı sağlayacağına
inanılmaktadır. 

Kaynakça

  • Akın, A. (2010). İnsan Sermayesi Kaynakları Açısından Girişimci Özellikleri Anadolu Girişimcileri Üzerine Bir Araştırma. Dumlupınar Üniversitesi Sosyal Bilimler Dergisi, (26), 8–22.
  • Allatt, P. (1993). Becoming privileged: the role of family processes. Youth and inequality, 139–59.
  • Ashforth, B. E. ve Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. Academy of management review, 18(1), 88–115.
  • Bourdieu, P. (2004). The peasant and his body. Ethnography, 5(4), 579–599.
  • Candea, D., & Candea, R. (2010). Emotional Capital for Building Sustainable Business Performance. In Proceedings of the 2nd European Conference on Intellectual Capital: ISCTE Lisbon University Institute Lisbon, Portugal: (p.180). Academic Conferences Limited.
  • Colley, H. (2003, April). Children can wind you up!’: learning to labour in the nursery. In Gender and Education Association Conference: Revisiting Feminist Perspectives on Gender and Education, University of Sheffield (pp. 14-16).
  • Cooper, R. K. (1997). Applying emotional intelligence in the workplace. Training and development, 51(12), 31–38.
  • Cottingham, M. D. (2013). Men Who Care: How Organizations and Individuals Negotiate Masculinity, Emotional Capital, and Emotion Practice in Nursing. http://rave.ohiolink.edu/etdc/view?acc_num=akron1372072810 adresinden erişildi.
  • Çoruk. A. (2012). Yönetim Süreçleri Açısından Yöneticilerin Duygu Yönetimi Davranışları.Çanakkale Onsekiz Mart Üniversitesi Eğitim Bilimleri Enstitüsü Eğitim Bilimleri Anabilim Dalı Eğitim Yönetimi ve Denetimi Bilim Dalı Doktora Tezi, Çanakkale.
  • Çoruk, A., & Akçay, R. C. (2013). Yönetim Süreçleri Açısından Yöneticilerin Duygu Yönetimi Davranışları Ölçeği: Geçerlik ve Güvenirlik Çalışması. Buca Eğitim Fakültesi Dergisi, (33), 81-94.
  • Dusseldorf, S. H. (2010). Utilizing the Concept of “Emotional Capital” – “Family” as an Image and a Narrative in 20th-Century Corporate Communications. Paper for the EBHA Conference 2010 in Glasgow.
  • Fineman, S. (Ed.). (2009). The emotional organization: Passions and power. John Wiley &Sons.
  • Froyum, C. M. (2010). The reproduction of inequalities through emotional capital: The case of socializing low-income black girls. Qualitative Sociology, 33(1), 37–54.
  • Gendron, B. (2002). Management, compétences et qualité en éducation: innovations pédagogiques en formation professionnelle, le cas des baccalauréats professionnels en France. International Conference, ADMEE, University of Lausanne, September, Switzerland.
  • Gendron, B. (2004). Why emotional capital matters in education and in labour? Toward an optimal exploitation of human capital and knowledge management, in Les Cahiers de la Maison des Sciences Economiques, serie rouge, 113, Paris: Universite Pantheon-Sorbonne.
  • Gendron, B. (2007). Emotional Capital and Older Workers Learning and Transfer of Knowledge Management:“Toward a Better Ageing, Working and Learning Together”. In Globalısatıon Versus Glocalısatıon: Implications for HRD? 8th International Conference in Human Resource Development Research & Practice across Europe, UFHRD, Oxford University, UK.
  • Gendron, B. (2007) Emotional Capital: A Crucial Capital for a Citizenship Society with Personal, Social and Economic Returns, in Ross, A. (ed) Citizenship Education in Society. London: CiCe, pp 401-416.
  • Ghalandari, K. ve Jogh, M. G. G. (2012). The Effect of Emotional Labor Strategies (Surface Acting and Deep Acting) on Job Satisfaction and Job Burnout in Iranian Organizations: The Role of Emotional Intelligence. Interdisciplinary Journal of Research in Business, 1(12), 24–31.
  • Gillies, V. (2006). Working class mothers and school life: Exploring the role of emotional capital. Gender and education, 18(3), 281–293.
  • Goleman, D. (1996). Emotional Intelligence. Why It Can Matter More than IQ. Learning, 24(6), 49–50.
  • Goleman, D., Balkara, H., Deniztekin, F. ve Deniztekin, O. (2010). İşbaşında duygusal zeka. Varlık Yayınları.
  • Gould, B. (1998). Emotional capital and internal marketing. The Antidote, 3(8), 34-37.
  • Guy, M. E. ve Newman, M. A. (2004). Women’s jobs, men’s jobs: Sex segregation and emotional labor. Public Administration Review, 289–298.
  • Hochschild, A. R. (1979). Emotion work, feeling rules, and social structure. American journal of sociology, 551–575.
  • Hochschild, A. R. (1983). The managed heart. Berkeley. CA: University of California Press. International Labour Organization (2001). Executive summary: The role of trade unions in promoting gender equality and protecting vulnerable workers: First report of the ILO-ICFTU survey. Retrieved March, 31, 2006.
  • Hochschild Arlie, R. (1983). The Managed Heart: Commercialization of Human Feeling. Berkeley, University of California Press.
  • Kervancı, F. (2008). Büro çalışanlarının duygu yönetimi yeterlilik düzeylerinin geliştirilmesinde duygu yönetimi eğitimi programının etkisi. Yüksek Lisans Tezi.Gazi Üniversitesi Eğitim Bilimleri Enstitüsü. Ankara.
  • Manion, C. (2007). Feeling, thinking, doing: emotional capital, empowerment, and women’s education. Recapturing the personal: Essays on education and embodied knowledge in comparative perspective, 87–109.
  • Mengenci, C. (2015). İş Tatmini, Duygusal Emek ve Tükenmişlik İlişkilerinin Belirlenmesi. Ege Academic Review, 15(1): 127-139.
  • Mikolajczak, M., Tran, V., Brotheridge, C. M., Gross, J. J. ve others. (2009). Using an emotion regulation framework to predict the outcomes of emotional labor. Research on emotion in organizations, 5, 245–273.
  • Moon, J., Crane, A. ve Matten, D. (2005). Can corporations be citizens? Corporate citizenship as a metaphor for business participation in society. Business Ethics Quarterly, 15(03), 429–453.
  • Newman, M. (2009). Emotional capitalists: The new leaders. John Wiley & Sons.
  • Newman, M. (2008). Emotional Capital Inventory.Roche Martin Technical Paper.
  • Özsoy, İ. (2006). Entelektüel Sermayenin Ölçülmesi Ve İmkb’de İşlem Gören Tekstil Firmalarına Uygulanması. İstanbul Teknik Üniversitesi İşletme Mühendisliği Anabilim Dalı, Fen Bilimleri Enstitüsü Yüksek Lisans Tezi.İstanbul.
  • Passons, W. R. (1975). Gestalt approaches in counseling. Holt Rinehart & Winston.
  • Reay, D. (2000). A Useful Extension of Bourdieu’s Conceptual Framework?: Emotional capital as a way of understanding mothers’ involvement in their children’s education? The Sociological Review, 48(4), 568–585.
  • Reay, D. (2004). Gendering Bourdieu’s concepts of capitals? Emotional capital, women and social class. The Sociological Review, 52(s2), 57–74.
  • Shott, S. (1979). Emotion and social life: A symbolic interactionist analysis. American journal of Sociology, 1317–1334.
  • Söylemez, M. S. (2012). Duygusal Sermaye. İstanbul: Final Kültür Sanat Yayınları.
  • Strydom, L. (2004). Internal marketing in a service organization (Doctoral dissertation, Rand Afrikaans University). Chapter 3: Intellectuel and Emotional Capital.
  • Svasek, M. (Ed.). (2006). Postsocialism: Politics and emotions in central and eastern Europe. Berghahn Books. New York.
  • Thoits, P. A. (2004). Emotion norms, emotion work, and social order. Feelings and emotions: The Amsterdam symposium içinde (ss. 359–378). New York: Cambrige University Press.
  • Töremen, F. ve Çankaya, İ. (2008). Yönetimde etkili bir yaklaşım: Duygu Yönetimi. Kuramsal Eğitimbilim Dergisi, 1(1).
  • Zembylas, M. (2007). Emotional Capital and Education: Theoretical Insights from Bourdıeu, British Journal of Educational Studies, 55:4.
Toplam 44 adet kaynakça vardır.

Ayrıntılar

Konular İşletme
Bölüm İşletme Finans
Yazarlar

Gamze Ay

Mazlum Çelik

Yayımlanma Tarihi 31 Temmuz 2017
Gönderilme Tarihi 21 Aralık 2016
Kabul Tarihi 24 Temmuz 2017
Yayımlandığı Sayı Yıl 2017 Cilt: 16 Sayı: 3

Kaynak Göster

APA Ay, G., & Çelik, M. (2017). A New Approach To The Capital Term in Corporations: Emotional Capital. Gaziantep University Journal of Social Sciences, 16(3), 628-645. https://doi.org/10.21547/jss.279968