The Effects of Psychological Violence on Organizational Culture and Organizational Citizenship Behaviour

Abstract

Mobbing is the state where the employee is subjected to psychological violence in the workplace, that is, without physical violence, the stress, burnout, intention to quit, and suicide. Role uncertainty, When employees do not encounter any negative attitudes and behaviors, employees' attitudes and behaviors reflect positively to the organizations. However, only employees who are under the pressure of role ambiguity also desire to leave the organization. In addition, higher service quality can be provided to stakeholders in organizations with organizational citizenship behavior. Within the scope of the aim of the research, a survey was conducted with 360 employees. The analyzes were performed using IBM SPSS 25 Statistical Package Program and AMOS. Correlation analysis; regression analysis was used to test hypotheses. Within the scope of the research model, the effects of production workers on organizational culture and organizational citizenship behavior are examined in cases of psychological violence and role uncertainty.

Keywords

• : Perception of Psychological Violence,Role Ambiguity,Organizational Citizenship Behaviour,Organization Culture

Psikolojik Şiddet Algisinin, Örgüt Kültürüne ve Örgütsel Vatandaşlik Davranişi Üzerindeki Etkilerinin İncelenmesi

Öz

Mobbing, çalışanın işyerinde psikolojik olarak şiddete maruz kalması, yani fiziksel şiddet olmadan, çalışanların stres, tükenmişlik, işten ayrılma niyeti yaşaması ve intihara kadar çeşitli olumsuz durumlara yol açabilme durumudur. Rol belirsizliği yaşan Çalışanlar herhangi bir olumsuz tutum ve davranışla karşılaşmadığında, çalışanların tutum ve davranışları örgütlere de olumlu yönde yansıtmaktadır. Ancak sadece rol belirsizliğinin baskısı altında kalan çalışanlar da örgüt den ayrılma isteği oluşmaktadır. Örgütlerinden memnun olan çalışanlar, örgütsel vatandaşlığı benimsedikleri, planlama ve problem çözme gibi kurumsal yeteneklerini geliştirebildikleri görülmektedir. Ayrıca örgütsel vatandaşlık davranışının olduğu örgütlerde paydaşlara daha yüksek hizmet kalitesi sağlanabilmektedir. Araştırmanın amacı kapsamında 360 çalışan ile anket çalışması yürütülmüştür. Analizler IBM SPSS 25 İstatistik Paket Programı ve AMOS kullanılarak yapılmıştır. Değişkenler arasındaki ilişkilerin incelenmesinde korelasyon analizi; hipotezlerin test edilmesinde regresyon analizi yapılmıştır. Araştırma modeli kapsamında üretim sektöründe çalışanların psikolojik şiddet ve rol belirsizliği yaşadığı durumlarda örgüt kültürüne ve örgütsel vatandaşlık davranışına etkileri incelenmektedir.

Anahtar Kelimeler

• Psikolojik Şiddet Algısı,Rol belirsizliği,Örgütsel Vatandaşlık Davranışı,Örgüt Kültürü

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