Mobbing is the state where the employee is subjected to
psychological violence in the workplace, that is, without physical violence,
the stress, burnout, intention to quit, and suicide. Role uncertainty, When
employees do not encounter any negative attitudes and behaviors, employees'
attitudes and behaviors reflect positively to the organizations. However, only
employees who are under the pressure of role ambiguity also desire to leave the
organization. In addition, higher service quality can be provided to stakeholders
in organizations with organizational citizenship behavior. Within the scope of
the aim of the research, a survey was conducted with 360 employees. The
analyzes were performed using IBM SPSS 25 Statistical Package Program and AMOS.
Correlation analysis; regression analysis was used to test hypotheses. Within
the scope of the research model, the effects of production workers on
organizational culture and organizational citizenship behavior are examined in
cases of psychological violence and role uncertainty.
Agervold, M. (2007). Bullying at work: A discussion of definitions and prevalence, based on an empirical study. Scandinavian journal of psychology, 48(2), 161-172.
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Aydın, O., & Öcel, H. (2009). İşyeri zorbalığı ölçeği: geçerlik ve güvenirlik çalışması. Türk Psikoloji Yazıları, 12(24), 94-103.
Barney, J. B. (1986). Organizational culture: can it be a source of sustained competitive advantage?. Academy of management review, 11(3), 656-665.
Borman, W. C., & Motowidlo, S. M. (1993). Expanding the criterion domain to include elements of contextual performance. Personnel Selection in Organizations; San Francisco: Jossey-Bass, 71.
Bozdoğan, A. E., & Öztürk, Ç. (2008). Coğrafya ile ilişkili fen konularının öğretimine yönelik öz-yeterlilik inanç ölçeğinin geliştirilmesi. Necatibey Eğitim Fakültesi Elektronik Fen ve Matematik Eğitimi Dergisi, 2(2), 66-81.
Branch, S., Ramsay, S., & Barker, M. (2008). The bullied boss: A conceptual exploration of upwards bullying. Advances in organisational psychology, 93.
Brown, S. P., & Peterson, R. A. (1993). Antecedents and consequences of salesperson job satisfaction: Meta-analysis and assessment of causal effects. Journal of marketing research, 30(1), 63-77.
Büyüköztürk, Ş. (2005). Anket geliştirme. Türk Eğitim Bilimleri Dergisi, 3(2), 133-151.
Büyüköztürk, Ş. (2018). Sosyal bilimler için veri analizi el kitabı. Pegem Atıf İndeksi, 001-214.
Cameron, K. S., & Quinn, R. E. (2011). Diagnosing and changing organizational culture: Based on the competing values framework. John Wiley & Sons.
Caponecchia, C., & Wyatt, A. (2009). Distinguishing between workplace bullying, harassment and violence: a risk management approach. Journal of Occupational Health and Safety, Australia and New Zealand, 25(6), 439.
Chen, Z. X., Aryee, S., & Lee, C. (2005). Test of a mediation model of perceived organizational support. Journal of Vocational Behavior, 66(3), 457-470.
Chiaburu, D. S., Oh, I. S., Berry, C. M., Li, N., & Gardner, R. G. (2011). The five-factor model of personality traits and organizational citizenship behaviors: A meta-analysis. Journal of Applied Psychology, 96(6), 1140.
Curran, T. M., & Prottas, D. J. (2017). Role stressors, engagement and work behaviours: a study of higher education professional staff. Journal of Higher Education Policy and Management, 39(6), 642-657.
Çakır, H. (2017). ISMEK hayat boyu öğrenme merkezi öğretmenlerinin örgüt kültürü algıları ile iş motivasyonları arasındaki ilişkinin incelenmesi. Yayımlanmamış yüksek lisans tezi, Marmara Üniversitesi Eğitim Bilimleri Enstitüsü, İstanbul.
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Einarsen, S., & Raknes, B. I. (1997). Harassment in the workplace and the victimization of men. Violence and victims, 12(3), 247.
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Farh, J. L., Zhong, C. B., & Organ, D. W. (2004). Organizational citizenship behavior in the People's Republic of China. Organization Science, 15(2), 241-253.
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Psikolojik Şiddet Algisinin, Örgüt Kültürüne ve Örgütsel Vatandaşlik Davranişi Üzerindeki Etkilerinin İncelenmesi
Mobbing, çalışanın işyerinde
psikolojik olarak şiddete maruz kalması, yani fiziksel şiddet olmadan,
çalışanların stres, tükenmişlik, işten ayrılma niyeti yaşaması ve intihara
kadar çeşitli olumsuz durumlara yol açabilme durumudur. Rol belirsizliği yaşan
Çalışanlar herhangi bir olumsuz tutum ve davranışla karşılaşmadığında, çalışanların
tutum ve davranışları örgütlere de olumlu yönde yansıtmaktadır. Ancak sadece
rol belirsizliğinin baskısı altında kalan çalışanlar da örgüt den ayrılma
isteği oluşmaktadır. Örgütlerinden memnun olan çalışanlar, örgütsel
vatandaşlığı benimsedikleri, planlama ve problem çözme gibi kurumsal
yeteneklerini geliştirebildikleri görülmektedir. Ayrıca örgütsel vatandaşlık
davranışının olduğu örgütlerde paydaşlara daha yüksek hizmet kalitesi
sağlanabilmektedir. Araştırmanın amacı kapsamında 360 çalışan ile anket
çalışması yürütülmüştür. Analizler IBM SPSS 25 İstatistik Paket Programı ve
AMOS kullanılarak yapılmıştır. Değişkenler arasındaki ilişkilerin
incelenmesinde korelasyon analizi; hipotezlerin test edilmesinde regresyon
analizi yapılmıştır. Araştırma modeli kapsamında üretim sektöründe çalışanların
psikolojik şiddet ve rol belirsizliği yaşadığı durumlarda örgüt kültürüne ve
örgütsel vatandaşlık davranışına etkileri incelenmektedir.
Agervold, M. (2007). Bullying at work: A discussion of definitions and prevalence, based on an empirical study. Scandinavian journal of psychology, 48(2), 161-172.
Allen, J. B., & Shaw, S. (2009). “Everyone rolls up their sleeves and mucks in”: Exploring volunteers’ motivation and experiences of the motivational climate of a sporting event. Sport Management Review, 12(2), 79-90.
Alpar, R. (2011). Uygulamalı Çok Değişkenli İstatistiksel Yöntemler, Detay Yayıncılık. Baskı. Ankara.
Aydın, O., & Öcel, H. (2009). İşyeri zorbalığı ölçeği: geçerlik ve güvenirlik çalışması. Türk Psikoloji Yazıları, 12(24), 94-103.
Barney, J. B. (1986). Organizational culture: can it be a source of sustained competitive advantage?. Academy of management review, 11(3), 656-665.
Borman, W. C., & Motowidlo, S. M. (1993). Expanding the criterion domain to include elements of contextual performance. Personnel Selection in Organizations; San Francisco: Jossey-Bass, 71.
Bozdoğan, A. E., & Öztürk, Ç. (2008). Coğrafya ile ilişkili fen konularının öğretimine yönelik öz-yeterlilik inanç ölçeğinin geliştirilmesi. Necatibey Eğitim Fakültesi Elektronik Fen ve Matematik Eğitimi Dergisi, 2(2), 66-81.
Branch, S., Ramsay, S., & Barker, M. (2008). The bullied boss: A conceptual exploration of upwards bullying. Advances in organisational psychology, 93.
Brown, S. P., & Peterson, R. A. (1993). Antecedents and consequences of salesperson job satisfaction: Meta-analysis and assessment of causal effects. Journal of marketing research, 30(1), 63-77.
Büyüköztürk, Ş. (2005). Anket geliştirme. Türk Eğitim Bilimleri Dergisi, 3(2), 133-151.
Büyüköztürk, Ş. (2018). Sosyal bilimler için veri analizi el kitabı. Pegem Atıf İndeksi, 001-214.
Cameron, K. S., & Quinn, R. E. (2011). Diagnosing and changing organizational culture: Based on the competing values framework. John Wiley & Sons.
Caponecchia, C., & Wyatt, A. (2009). Distinguishing between workplace bullying, harassment and violence: a risk management approach. Journal of Occupational Health and Safety, Australia and New Zealand, 25(6), 439.
Chen, Z. X., Aryee, S., & Lee, C. (2005). Test of a mediation model of perceived organizational support. Journal of Vocational Behavior, 66(3), 457-470.
Chiaburu, D. S., Oh, I. S., Berry, C. M., Li, N., & Gardner, R. G. (2011). The five-factor model of personality traits and organizational citizenship behaviors: A meta-analysis. Journal of Applied Psychology, 96(6), 1140.
Curran, T. M., & Prottas, D. J. (2017). Role stressors, engagement and work behaviours: a study of higher education professional staff. Journal of Higher Education Policy and Management, 39(6), 642-657.
Çakır, H. (2017). ISMEK hayat boyu öğrenme merkezi öğretmenlerinin örgüt kültürü algıları ile iş motivasyonları arasındaki ilişkinin incelenmesi. Yayımlanmamış yüksek lisans tezi, Marmara Üniversitesi Eğitim Bilimleri Enstitüsü, İstanbul.
Çelik, H. C., & Bindak, R. (2005). İlköğretim okullarında görev yapan öğretmenlerin bilgisayara yönelik tutumlarının çeşitli değişkenlere göre incelenmesi. İnönü Üniversitesi Eğitim Fakültesi Dergisi, 6(10), 27-38.
Davenport, N., Schwartz, R. D., & Elliot, G. P. (2002). Mobbing. Emotional abuse in the American workplace. Ames, Io: Civil Society Pub.
Di Martino, V., & Chappell, D. (2000, November). Violence at the workplace: the global challenge. In International Conference on Work Trauma, Johannesburg (Vol. 8, No. 9).
Doherty, A., & Hoye, R. (2011). Role ambiguity and volunteer board member performance in nonprofit sport organizations. Nonprofit Management and Leadership, 22(1), 107-128.
Einarsen, S., & Raknes, B. I. (1997). Harassment in the workplace and the victimization of men. Violence and victims, 12(3), 247.
Einarsen, S., Hoel, H., & Notelaers, G. (2009). Measuring exposure to bullying and harassment at work: Validity, factor structure and psychometric properties of the Negative Acts Questionnaire-Revised. Work & Stress, 23(1), 24-44.
Einarsen, S., Hoel, H., Zapf, D., & Cooper, C. (2010). Bullying and harassment in the workplace: Developments in theory, research, and practice. Crc Press.
Erdem, R., Adigüzel, O., & Aslı, Kaya. (2010). Akademik Personelin Kurumlarina İlişkin Algiladiklari Ve Tercih Ettikleri Örgüt Kültürü Tipleri. Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, (36), 73-88.
Farh, J. L., Earley, P. C., & Lin, S. C. (1997). Impetus for action: A cultural analysis of justice and organizational citizenship behavior in Chinese society. Administrative science quarterly, 421-444.
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Adıgüzel, Z., & Küçükoğlu, İ. (2019). The Effects of Psychological Violence on Organizational Culture and Organizational Citizenship Behaviour. IBAD Sosyal Bilimler Dergisi(5), 185-202. https://doi.org/10.21733/ibad.623382
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