Otomatik arıza dağıtım motoruna sahip bulut tabanlı bakım yönetim sistemi tasarımı

Öz

Endüstriyel tesislerde bakım süreçlerinin etkin bir şekilde yönetilmesi, üretim sürekliliğinin sağlanması, plansız duruş sürelerinin en aza indirilmesi ve bakım kaynaklarının verimli kullanılması için kritik öneme sahiptir. Buna karşılık, geleneksel bilgisayar destekli bakım yönetimi sistemleri (Computerized Maintenance Management System - CMMS) öncelikle arıza kayıtlarının tutulmasına odaklanır ve personel atama, karar desteği, gerçek zamanlı performans izleme ve bulut tabanlı ölçeklenebilirlik gereksinimlerini sınırlı karşılar. Bu çalışma, Amazon Web Services (AWS) ile sunucusuz bir mimari kullanılarak geliştirilen ve web servisleri aracılığıyla erişilebilen entegre bir bakım yönetimi sistemi önermektedir. Geliştirilen sistem, organizasyon, varlık ve personel yönetimi, arıza yönetimi, bildirim mekanizmaları, gösterge paneli (dashboard) altyapısı ve otomatik arıza dağıtım motoru gibi temel modülleri tek bir platformda bir araya getirmektedir. Geliştirilen dağıtım motoru, organizasyon yapısını, personel yetkinliğini, kullanılabilirliğini ve mevcut iş yükünü ortaklaşa değerlendirerek bakım personelini otomatik olarak atamakta ve süreçleri standartlaştırmaktadır. Ayrıca dashboard, Ortalama Onarım Süresi (Mean Time To Repair - MTTR), Arızalar Arasındaki Ortalama Süre (Mean Time Between Failures - MTBF) gibi temel bakım performans göstergelerini izleyerek karar verme süreçlerini desteklemektedir. Geliştirilen sistemin performansı, gerçek bakım iş akışlarını temsil eden çeşitli eşzamanlı kullanıcı senaryolarıyla k6 yük testleri kullanılarak değerlendirilmiştir ve AWS CloudWatch aracılığıyla sunucu tarafı ölçümleri doğrulanmıştır. Sonuçlar, önerilen mimarinin yüksek kullanılabilirlik, ölçeklenebilirlik ve güvenilirlik sunarken bakım süreçlerinin daha hızlı, izlenebilir ve etkin yönetimine olanak sağladığını göstermektedir.

Anahtar Kelimeler

• Bakım Yönetim Sistemi
• Otomatik Personel Atama
• Arıza Yönetimi
• Sunucusuz Mimari
• AWS Lambda

Design of a cloud-based maintenance management system with an automatic fault dispatch engine

Öz

Effective management of maintenance processes in industrial facilities is critical for ensuring production continuity, minimizing unplanned downtime, and making efficient use of maintenance resources. In contrast, traditional Computerized Maintenance Management Systems (CMMS) primarily focus on maintaining fault records and offer limited support for personnel assignment, decision support, real-time performance monitoring, and cloud-based scalability. This study proposes an integrated maintenance management system developed on a serverless architecture using Amazon Web Services (AWS) and accessible via web services. The developed system brings together core modules—such as organization, asset, and personnel management, fault management, notification mechanisms, a dashboard infrastructure, and an automated fault dispatch engine—on a single platform. The developed dispatch engine automatically assigns maintenance personnel and standardizes processes by jointly evaluating the organizational structure, personnel competencies, assignability, and current workload. Additionally, the system’s dashboard supports decision-making processes by monitoring key maintenance performance metrics such as Mean Time to Repair (MTTR) and Mean Time Between Failures (MTBF). The performance of the developed system was evaluated using k6 load tests with various concurrent user scenarios representing real maintenance workflows, and server-side performance metrics were validated using AWS CloudWatch. The results demonstrate that the proposed architecture offers high availability, scalability, and reliability while enabling faster, more traceable, and more efficient management of maintenance processes.

Anahtar Kelimeler

• Maintenance Management System
• Automatic Personnel Assignment
• Fault Management
• Serverless Architecture
• AWS Lambda

Kaynakça

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