The Effects of Psychological Violence on Organizational Culture and Organizational Citizenship Behaviour

Year 2019, Autumn, 185 - 202, 09.12.2019

Zafer Adıgüzel İrem Küçükoğlu

https://doi.org/10.21733/ibad.623382

Cited By: 2

Abstract

Mobbing is the state where the employee is subjected to
psychological violence in the workplace, that is, without physical violence,
the stress, burnout, intention to quit, and suicide. Role uncertainty, When
employees do not encounter any negative attitudes and behaviors, employees'
attitudes and behaviors reflect positively to the organizations. However, only
employees who are under the pressure of role ambiguity also desire to leave the
organization. In addition, higher service quality can be provided to stakeholders
in organizations with organizational citizenship behavior. Within the scope of
the aim of the research, a survey was conducted with 360 employees. The
analyzes were performed using IBM SPSS 25 Statistical Package Program and AMOS.
Correlation analysis; regression analysis was used to test hypotheses. Within
the scope of the research model, the effects of production workers on
organizational culture and organizational citizenship behavior are examined in
cases of psychological violence and role uncertainty.

Keywords

: Perception of Psychological Violence, Role Ambiguity, Organizational Citizenship Behaviour, Organization Culture

Psikolojik Şiddet Algisinin, Örgüt Kültürüne ve Örgütsel Vatandaşlik Davranişi Üzerindeki Etkilerinin İncelenmesi

Abstract

Mobbing, çalışanın işyerinde
psikolojik olarak şiddete maruz kalması, yani fiziksel şiddet olmadan,
çalışanların stres, tükenmişlik, işten ayrılma niyeti yaşaması ve intihara
kadar çeşitli olumsuz durumlara yol açabilme durumudur. Rol belirsizliği yaşan
Çalışanlar herhangi bir olumsuz tutum ve davranışla karşılaşmadığında, çalışanların
tutum ve davranışları örgütlere de olumlu yönde yansıtmaktadır. Ancak sadece
rol belirsizliğinin baskısı altında kalan çalışanlar da örgüt den ayrılma
isteği oluşmaktadır. Örgütlerinden memnun olan çalışanlar, örgütsel
vatandaşlığı benimsedikleri, planlama ve problem çözme gibi kurumsal
yeteneklerini geliştirebildikleri görülmektedir. Ayrıca örgütsel vatandaşlık
davranışının olduğu örgütlerde paydaşlara daha yüksek hizmet kalitesi
sağlanabilmektedir. Araştırmanın amacı kapsamında 360 çalışan ile anket
çalışması yürütülmüştür. Analizler IBM SPSS 25 İstatistik Paket Programı ve
AMOS kullanılarak yapılmıştır. Değişkenler arasındaki ilişkilerin
incelenmesinde korelasyon analizi; hipotezlerin test edilmesinde regresyon
analizi yapılmıştır. Araştırma modeli kapsamında üretim sektöründe çalışanların
psikolojik şiddet ve rol belirsizliği yaşadığı durumlarda örgüt kültürüne ve
örgütsel vatandaşlık davranışına etkileri incelenmektedir.

Keywords

Psikolojik Şiddet Algısı, Rol belirsizliği, Örgütsel Vatandaşlık Davranışı, Örgüt Kültürü

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