Turizm Sektöründe Antropomorfik Hizmet Robotları: Bir Değerlendirme ve Öneriler

Öz

Robotik ve yapay zekâ (YZ) alanındaki gelişmelerin etkisiyle, turizm sektöründe antropomorfik robotların kullanımı hızla yaygınlaşmaktadır. Bu çalışmanın amacı İnsan-Robot Etkileşimi ve Tekinsiz Vadi Teorisi’nden yararlanarak hizmet robotlarında antropomorfik özelliklerin kapsamını, rolünü ve sonuçlarını keşfetmek için antropomorfik robotların çalışan ve müşteri deneyimlerini hangi mekanizmalar aracılığıyla şekillendirdiğini ortaya koyarak, turizm sektöründe etkili insan–robot iş birliğini tasarlama ve yönetme konusunda teorik ve pratik çıkarımlar sunmaktır.

Anahtar Kelimeler

• Antropomorfizm
• Hizmet robotları
• İnsan–robot etkileşimi
• Tekinsiz vadi teorisi
• Turizm sektörü

Anthropomorphic Service Robots in the Tourism Industry: An Evaluation and Recommendations

Abstract

With the impact of developments in robotics and artificial intelligence (AI), the use of anthropomorphic robots in the tourism sector is rapidly becoming widespread. The aim of this study is to explore the scope, role, and consequences of anthropomorphic features in service robots by utilizing Human-Robot Interaction and the Uncanny Valley Theory, revealing the mechanisms through which anthropomorphic robots shape employee and customer experiences, and to provide theoretical and practical insights for designing and managing effec￾tive human-robot collaboration in the tourism sector.

Keywords

• Anthropomorphism
• Service robots
• Human-robot interaction
• Uncanny valley theory
• Tourism sector

Kaynakça

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