Bağlamsal ve Görev Performans Beklentileri İş Yerinde Tükenmişliğe, Kopukluğa ve İşten Ayrılmaya Yol Açtığında

Öz

Amaç: Bu çalışmanın amacı, duygusal tükenmişlik ve psikolojik kopmanın çalışanların işten ayrılma niyetleri üzerindeki etkilerini incelemek ve beklenen görev performansı (ETP) ile beklenen bağlamsal performansın (ECP) bu ilişkideki aracılık etkilerini değerlendirmektir. Yöntem: Katılımcılar Sahra Altı Afrika sağlık sektöründen seçilmiştir (N = 150). Veriler yapısal eşitlik modellemesi (SEM) ile analiz edilmiş, aracılık etkileri ise bootstrapping yöntemiyle test edilmiştir. Bulgular: Analizler, duygusal tükenmişliğin görev ve bağlamsal performansa (ECP) yönelik algılanan beklentileri artırdığını, psikolojik kopmanın ise bu beklentileri azalttığını ortaya koymuştur. Çalışanların, tükenmişlik durumlarında bağlamsal performans beklentilerinin (ECP) arttığı ve bu algının işte kalma ya da ayrılma kararlarını etkilediği tespit edilmiştir. Öte yandan, bu çalışmada beklenen görev performansına (ETP) ilişkin beklentilerin psikolojik kopma ile birlikte daha karmaşık sonuçlar verdiği görülmüştür. Ayrıca, bu karmaşıklığın işten ayrılma niyeti üzerinde farklı aracılık etkileri yarattığı da belirlenmiştir. Özgün Katkı: Genel olarak çalışmaya ait bulgular, farklı koşullar altında şekillenen görev ve bağlamsal performans beklentilerinin, duygusal baskı altındaki çalışanların işten ayrılma eğilimlerini anlamada önemli bir rol oynadığını göstermektedir.

Anahtar Kelimeler

• İşten Ayrılma Niyeti
• İşte Performans Beklentisi
• Duygusal Tükenmişlik
• Psikolojik Kopma

When Task and Contextual Performance Expectations Lead to Burnout, Detachment, and Turnover Intentions at Work

Öz

Purpose: The purpose of this study is to investigate how emotional burnout and psychological detachment influence employees’ turnover intentions and to examine the mediating effects of expected task performance (ETP) and expected contextual performance (ECP). Method: Participants were selected from the sub-Saharan healthcare industry (N = 150). The collected data were analyzed using structural equation modeling (SEM), and mediation effects were assessed through bootstrapping. Findings: The analysis revealed that emotional burnout increases expectations for both task and contextual performance, whereas detachment shows the opposite pattern. Furthermore, when burnout is present, employees may perceive increased expectations for going above and beyond, which may influence their intention to stay or leave. On the other hand, detachment influences routine task expectations differently and partially mediates turnover intention. Originality: the results indicate that shaping expectations around task and contextual performance under various conditions plays an important role in managing turnover rates.

Anahtar Kelimeler

• Intention to leave
• Performance Expectations
• Emotional Burnout
• Detachment

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