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Aysel Çetindere Filiz Assoc. Prof. Dr. ONDOKUZ MAYIS ÜNİVERSİTESİ
Publication 10 Review 9 CrossRef Cited 1 TR Dizin Cited 2
10 Publication
9 Review
1 CrossRef Cited
2 TR Dizin Cited
0000-0003-1810-5559

Research Fields

Quality Management Production and Operations Management

Institution

ONDOKUZ MAYIS ÜNİVERSİTESİ

Popular Publications

Evaluation of Service Quality in a Call Center From the Employees Perspective
Authors: Aysel Çetindere Filiz , Merve Nur Atalar
Published: 2021 , OPUS International Journal of Society Researches
DOI: 10.26466/opus.881444
CITED 0 FAVORITE 2 TOTAL DOWNLOAD COUNT 1573

0

2

1573

WORD OF MOUTH MARKETING: AN EMPIRICAL INVESTIGATION IN HEALTHCARE SERVICES
Authors: Cengiz Duran, Aysel Cetindere Filiz , Arzu Cetindere, Suleyman Tiryaki
Published: 2016 , Journal of Management Marketing and Logistics
DOI: 10.17261/Pressacademia.2016321980
CITED 0 FAVORITE 1 TOTAL DOWNLOAD COUNT 1402

0

1

1402

APPLICATION OF BENCHMARKING IN LOCAL ADMINISTRATIONS: THE CASE OF NILUFER MUNICIPALITY
Authors: Aysel Cetindere Filiz , Cengiz Duran
Published: 2017 , PressAcademia Procedia
DOI: 10.17261/Pressacademia.2017.664
CITED 0 FAVORITE 1 TOTAL DOWNLOAD COUNT 798

0

1

798

Measurement of Service Quality with SERVQUAL Model: Field Search in a Private Hospital
Authors: Hatice Türkcan Kayaalp , Aysel Çetindere Filiz , Cengiz Duran
Published: 2023 , EKEV Akademi Dergisi
DOI: 10.17753/sosekev.1139097
CITED 1 FAVORITE 1 TOTAL DOWNLOAD COUNT 861

1

1

861

The Effect of Service Quality on Customer Satisfaction in Retail Stores: An Application in White Goods Sector
Authors: Aysel Çetindere Filiz
Published: 2023 , Akademik Araştırmalar ve Çalışmalar Dergisi (AKAD)
DOI: 10.20990/kilisiibfakademik.1335680
CITED 0 FAVORITE 1 TOTAL DOWNLOAD COUNT 1188

0

1

1188

Publications

Evaluation Of Quality Costs In A Manufacturing Firm Using Pareto Analysis Within The Paf Model Framework
Authors: Hacer Büşra Sakarya , Aysel Çetindere Filiz
Published: 2026 , İşletme ve Girişimcilik Araştırmaları Dergisi
DOI: -
FAVORITE 0 TOTAL DOWNLOAD COUNT 122

0

122

The Effect of Service Quality on Customer Satisfaction in Retail Stores: An Application in White Goods Sector
Authors: Aysel Çetindere Filiz
Published: 2023 , Akademik Araştırmalar ve Çalışmalar Dergisi (AKAD)
DOI: 10.20990/kilisiibfakademik.1335680
FAVORITE 1 TOTAL DOWNLOAD COUNT 1188

1

1188

Measurement of Service Quality with SERVQUAL Model: Field Search in a Private Hospital
Authors: Hatice Türkcan Kayaalp , Aysel Çetindere Filiz , Cengiz Duran
Published: 2023 , EKEV Akademi Dergisi
DOI: 10.17753/sosekev.1139097
FAVORITE 1 TOTAL DOWNLOAD COUNT 861

1

861

Makale Düzeltme
Authors: Aysel Çetindere Filiz
Published: 2022 , Journal of Economics Public Finance Business
DOI: -
FAVORITE 0 TOTAL DOWNLOAD COUNT 864

0

864

ENDÜSTRİ 4.0’IN ETKİLERİNİN KALİTE 4.0 ÜZERİNDEN DEĞERLENDİRİLMESİ
Authors: Aysel Çetindere Filiz
Published: 2022 , Journal of Economics Public Finance Business
DOI: 10.46737/emid.1119920
FAVORITE 0 TOTAL DOWNLOAD COUNT 3708

0

3708

Evaluation of Service Quality in a Call Center From the Employees Perspective
Authors: Aysel Çetindere Filiz , Merve Nur Atalar
Published: 2021 , OPUS International Journal of Society Researches
DOI: 10.26466/opus.881444
FAVORITE 2 TOTAL DOWNLOAD COUNT 1573

2

1573

INVESTIGATION OF PERCEPTIONS ON JOB SATISFACTION AND ERGONOMIC ELEMENTS IN A PRODUCTION FACILITY
Authors: Aysel Çetindere Filiz , Cengiz Duran , Yasemin Türengül
Published: 2020 , Uluslararası Afro-Avrasya Araştırmaları Dergisi
DOI: -
FAVORITE 0 TOTAL DOWNLOAD COUNT 966

0

966

ANALYSIS OF THE RELATIONSHIP BETWEEN HUMAN RESOURCES MANAGEMENT AND INNOVATION IN THE CONTEXT OF TOTAL QUALITY MANAGEMENT PRACTICES: AN EMPIRICAL APPLICATION IN MARMARA REGION
Authors: Aysel Cetindere Filiz , Cengiz Duran, Yusuf Ceryan
Published: 2018 , PressAcademia Procedia
DOI: 10.17261/Pressacademia.2018.870
FAVORITE 0 TOTAL DOWNLOAD COUNT 1259

0

1259

APPLICATION OF BENCHMARKING IN LOCAL ADMINISTRATIONS: THE CASE OF NILUFER MUNICIPALITY
Authors: Aysel Cetindere Filiz , Cengiz Duran
Published: 2017 , PressAcademia Procedia
DOI: 10.17261/Pressacademia.2017.664
FAVORITE 1 TOTAL DOWNLOAD COUNT 798

1

798

WORD OF MOUTH MARKETING: AN EMPIRICAL INVESTIGATION IN HEALTHCARE SERVICES
Authors: Cengiz Duran, Aysel Cetindere Filiz , Arzu Cetindere, Suleyman Tiryaki
Published: 2016 , Journal of Management Marketing and Logistics
DOI: 10.17261/Pressacademia.2016321980
FAVORITE 1 TOTAL DOWNLOAD COUNT 1402

1

1402

Articles published in
Akademik Araştırmalar ve Çalışmalar Dergisi (AKAD)
Akademik Araştırmalar ve Çalışmalar Dergisi (AKAD)
EKEV Akademi Dergisi
EKEV Akademi Dergisi
İşletme ve Girişimcilik Araştırmaları Dergisi
İşletme ve Girişimcilik Araştırmaları Dergisi
Journal of Economics Public Finance Business
Journal of Economics Public Finance Business
Journal of Management Marketing and Logistics
Journal of Management Marketing and Logistics
OPUS International Journal of Society Researches
OPUS International Journal of Society Researches
PressAcademia Procedia
PressAcademia Procedia
Uluslararası Afro-Avrasya Araştırmaları Dergisi
Uluslararası Afro-Avrasya Araştırmaları Dergisi

Reviews

Beykoz Akademi Dergisi
Beykoz Akademi Dergisi
Dumlupınar Üniversitesi İİBF Dergisi
Dumlupınar Üniversitesi İİBF Dergisi
Dumlupınar Üniversitesi Sosyal Bilimler Dergisi
Dumlupınar Üniversitesi Sosyal Bilimler Dergisi
Journal of Business in The Digital Age
Journal of Business in The Digital Age
Journal of Customs and Trade
Journal of Customs and Trade
Journal of Productivity
Journal of Productivity
Oneri
Oneri
The Journal of Social Sciences Research
The Journal of Social Sciences Research

Publications

Measurement of Service Quality with SERVQUAL Model: Field Search in a Private Hospital
Authors: Hatice Türkcan Kayaalp , Aysel Çetindere Filiz , Cengiz Duran
Published: 2023 , EKEV Akademi Dergisi
DOI: 10.17753/sosekev.1139097
CITED 1 FAVORITE 1 TOTAL DOWNLOAD COUNT 861

1

1

861

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