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Ramazan Kurtoğlu Assoc. Prof. Dr. YOZGAT BOZOK ÜNİVERSİTESİ, İKTİSADİ VE İDARİ BİLİMLER FAKÜLTESİ, İŞLETME BÖLÜMÜ, İŞLETME PR.
Publication 7 Review 12 CrossRef Cited 1 TR Dizin Cited 34
7 Publication
12 Review
1 CrossRef Cited
34 TR Dizin Cited
0000-0001-7213-0400
57291213100

Research Fields

Marketing Service Marketing Marketing Research Methodology

Institution

YOZGAT BOZOK ÜNİVERSİTESİ, İKTİSADİ VE İDARİ BİLİMLER FAKÜLTESİ, İŞLETME BÖLÜMÜ, İŞLETME PR.

Popular Publications

INVESTIGATION OF E-COMPLAINTS ABOUT ONLINE FOOD BUSINESSES BY CONTENT ANALYSIS METHOD
Authors: Ramazan Kurtoğlu , Selman Temiz , Alperen Timuçin Sönmez
Published: 2022 , Ahi Evran Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi
DOI: -
CITED 0 FAVORITE 2 TOTAL DOWNLOAD COUNT 633

0

2

633

Service Failure, Service Recovery and Attribution Theory: A Conceptual Study
Authors: Selman Temiz , Ramazan Kurtoğlu
Published: 2021 , Hitit Journal of Social Sciences
DOI: 10.17218/hititsbd.975219
CITED 1 FAVORITE 1 TOTAL DOWNLOAD COUNT 2714

1

1

2714

THE EFFECT OF STORE ATMOSPHERE ON BRAND EVANGELISM AND POSITIVE WOM: THE MEDIATING ROLE OF CUSTOMER SATISFACTION
Authors: Sümer Güner , Ramazan Kurtoğlu
Published: 2023 , Erciyes University Journal of Faculty of Economics and Administrative Sciences
DOI: 10.18070/erciyesiibd.1211606
CITED 0 FAVORITE 1 TOTAL DOWNLOAD COUNT 767

0

1

767

THE EFFECT OF CUSTOMERS’ ATTRIBUTIONS ON SERVICE RECOVERY, REPURCHASE INTENTION AND POSITIVE WORD OF MOUTH IN ACCOMMODATION ESTABLISHMENTS
Authors: Selman Temiz , Ramazan Kurtoğlu
Published: 2023 , Journal of Mehmet Akif Ersoy University Economics and Administrative Sciences Faculty
DOI: 10.30798/makuiibf.1218889
CITED 0 FAVORITE 1 TOTAL DOWNLOAD COUNT 815

0

1

815

THE EFFECT OF HEALTH CARE USERS' CONSUMER BEHAVIORS AND INTERNET HEALTH INFORMATION SEARCHES ON PATIENT EMPOWERMENT LEVEL
Authors: Sema Dalkılıç , Ramazan Kurtoğlu
Published: 2024 , Erciyes University Journal of Faculty of Economics and Administrative Sciences
DOI: 10.18070/erciyesiibd.1311714
CITED 0 FAVORITE 1 TOTAL DOWNLOAD COUNT 547

0

1

547

Publications

DOES ARTIFICIAL INTELLIGENCE ANXIETY ALTER THE RELATIONSHIP BETWEEN SATISFACTION AND BRAND REPUTATION? A RESEARCH ON VIRTUAL ASSISTANT (CHATBOT) SERVICES OFFERED BY BUSINESSES
Authors: Selman Temiz , Alperen Timuçin Sönmez , Ramazan Kurtoğlu
Published: 2025 , Pazarlama ve Pazarlama Araştırmaları Dergisi
DOI: -
FAVORITE 1 TOTAL DOWNLOAD COUNT 784

1

784

THE EFFECT OF HEALTH CARE USERS' CONSUMER BEHAVIORS AND INTERNET HEALTH INFORMATION SEARCHES ON PATIENT EMPOWERMENT LEVEL
Authors: Sema Dalkılıç , Ramazan Kurtoğlu
Published: 2024 , Erciyes University Journal of Faculty of Economics and Administrative Sciences
DOI: 10.18070/erciyesiibd.1311714
FAVORITE 1 TOTAL DOWNLOAD COUNT 547

1

547

THE EFFECT OF STORE ATMOSPHERE ON BRAND EVANGELISM AND POSITIVE WOM: THE MEDIATING ROLE OF CUSTOMER SATISFACTION
Authors: Sümer Güner , Ramazan Kurtoğlu
Published: 2023 , Erciyes University Journal of Faculty of Economics and Administrative Sciences
DOI: 10.18070/erciyesiibd.1211606
FAVORITE 1 TOTAL DOWNLOAD COUNT 767

1

767

THE EFFECT OF CUSTOMERS’ ATTRIBUTIONS ON SERVICE RECOVERY, REPURCHASE INTENTION AND POSITIVE WORD OF MOUTH IN ACCOMMODATION ESTABLISHMENTS
Authors: Selman Temiz , Ramazan Kurtoğlu
Published: 2023 , Journal of Mehmet Akif Ersoy University Economics and Administrative Sciences Faculty
DOI: 10.30798/makuiibf.1218889
FAVORITE 1 TOTAL DOWNLOAD COUNT 815

1

815

INVESTIGATION OF E-COMPLAINTS ABOUT ONLINE FOOD BUSINESSES BY CONTENT ANALYSIS METHOD
Authors: Ramazan Kurtoğlu , Selman Temiz , Alperen Timuçin Sönmez
Published: 2022 , Ahi Evran Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi
DOI: -
FAVORITE 2 TOTAL DOWNLOAD COUNT 633

2

633

Service Failure, Service Recovery and Attribution Theory: A Conceptual Study
Authors: Selman Temiz , Ramazan Kurtoğlu
Published: 2021 , Hitit Journal of Social Sciences
DOI: 10.17218/hititsbd.975219
FAVORITE 1 TOTAL DOWNLOAD COUNT 2714

1

2714

ÜLKE İMAJI TÜKETİCİLERİN KALİTE ALGILAMALARINI NASIL ETKİLER?
Authors: Ahmet Bayraktar , Ramazan Kurtoğlu
Published: 2014 , Journal of Economics and Administrative Sciences
DOI: -
FAVORITE 0 TOTAL DOWNLOAD COUNT 1986

0

1986

Articles published in
Ahi Evran Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi
Ahi Evran Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi
Erciyes University Journal of Faculty of Economics and Administrative Sciences
Erciyes University Journal of Faculty of Economics and Administrative Sciences
Hitit Journal of Social Sciences
Hitit Journal of Social Sciences
Journal of Economics and Administrative Sciences
Journal of Economics and Administrative Sciences
Journal of Mehmet Akif Ersoy University Economics and Administrative Sciences Faculty
Journal of Mehmet Akif Ersoy University Economics and Administrative Sciences Faculty
Pazarlama ve Pazarlama Araştırmaları Dergisi
Pazarlama ve Pazarlama Araştırmaları Dergisi
Editorial Board Memberships
Bozok İktisadi ve İdari Bilimler Dergisi
Bozok İktisadi ve İdari Bilimler Dergisi

Reviews

Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi
Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi
Erciyes University Journal of Faculty of Economics and Administrative Sciences
Erciyes University Journal of Faculty of Economics and Administrative Sciences
Journal of Erciyes Academy
Journal of Erciyes Academy
Journal of Mehmet Akif Ersoy University Economics and Administrative Sciences Faculty
Journal of Mehmet Akif Ersoy University Economics and Administrative Sciences Faculty
Nevşehir Hacı Bektaş Veli University Journal of ISS
Nevşehir Hacı Bektaş Veli University Journal of ISS

Publications

Service Failure, Service Recovery and Attribution Theory: A Conceptual Study
Authors: Selman Temiz , Ramazan Kurtoğlu
Published: 2021 , Hitit Journal of Social Sciences
DOI: 10.17218/hititsbd.975219
CITED 1 FAVORITE 1 TOTAL DOWNLOAD COUNT 2714

1

1

2714

Popular Publications: It is determined automatically by the researchers doing research in DergiPark according to the statistics of being added to the favorites. CrossRef Cited: The citations shown in DergiPark are drawn from CrossRef. For this, the cited and cited articles must be registered in CrossRef (DOI number). ^: Citation numbers are reflected in the system by DergiPark at certain periods. : Click to get information about the DergiPark User Badge.
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